Uber EatsReviews 1,339

I ordered from a Mexican place through Uber Eats. But when I received the order it was only half the items. I called the restaurant immediately and they verified that the full order was sent out. So i tried calling the driver but received no response.
Then i gave my feedback on uber eats who refunded my money. But this whole experience left a very bad taste in my mouth.
Once i started looking online about Uber reviews i felt i made a huge mistake by ordering from this company. Looks like issues like this are common place. Just hoping i have done by job by warning others. Be careful when you order food from Uber.

0 stars for Uber Eats. They have extremely poor customer service. Charged me the wrong amount and never corrected it. And good luck speaking to a live agent. The only way to contact them is through a chat feature & they can't help with most problems and have to pass it over to a specialized team. So please wait 6 to 12 hours for an email. The problem is they never email you back and I do check my Junk Folder. I have tried 4x chatting with an agent and each time you have to explain the situation to a whole new stooge. I tried this for a month before I gave up and deleted the app. I am going to stick with Skip the Dishes here on out. Uber Eats is trash.

0/10 Experience would not recommend. Missing items and refused to refund - might set up a business and just not deliver anything and keep the money i'd be absolutely wodded if I did what Uber do on the daily. Would rather sh!t in my hands and clap rather than using this company again.

We ordered food through Uber eats.
The wrong food was delivered, then the driver took the wrong food with her and never came back! Crazy.
I received a Email from Uber eats apologizing for not delivering the food, but they would not charge me.
Guess what! They charged me for the food that they didn't deliver and a 20 percent tip. Don't trust Uber eats!

Consistent bad quality food delivered. 6 months now all orders placed through uber eats has been like trash put together and delivered... I've deleted my account and will not continue to use this provider. They allow restaurants to send out bad quality and undercooked food to paying customers... shame on you uber! Vet your providers and hold them to a higher standard when it comes to human food consumption

I've been a loyal customer of Uber eats since the beginning. Lately, they lack customer appreciation and service. 5 out of 10 of my orders will be incorrect and 5 out of 10 times uber will do absolutely nothing about it. They are a rip off and don't care about their customers anymore! My last order was chicken tenders and 4 different sundaes. I only got the chicken fingers. The restaurant closed, so I couldn't even reorder. Even if i was able to reorderyou get slammed with all there fees. It takes forever to find a live agent and when you, they do absolutely nothing to help. I got a "refund" but i am still paying service fees? For what service?

I order many times from Uber Eats and just had a problem on my last order regarding the Tip.
Whenever I place an order, i remove the Tip and give the Deliver person a Cash tip. For this order, I gave the Delivery person $5.00 when they delivery my order.

Well, the next day I got an email from Uber Eats and they are charging me an additional tip for $5.07,

I called their customer service and spoke for about 45 minutes with a person named Zarah, and she told me that I will receive an email regarding my issue after we speak. She could not give me back a credit for the Charged Tip and I was told I will recieve an email the next day. Well, I didn't receive any emails so I called back today and was told the same thing by another customer representative named Maya. I got the "Run-Around".

I can't believe this company is dishonest and with no integrity and have no regards for their customers. I usually order about six times a month but I will not longer place an order with them.

I don't like being ripped off and their App will be deleted from my mobile.

Never use this swrvice especially if you add on. It advertised deals it never game me and wouldnt let me cancel after I realized I was being over charged

Absolutely shocking was 35 mins later than the maximum delivery time (1hour late total) then said delivered when it has not, never received the food, rang the customer "support " and that was even worse than not getting our food, the "advisor" SHAEKRGEEL was absolutely horrendous no help whatsoever kept shouting at me and threatening to put phone down as he said I was taking too long to find order number etc, then said he couldn't help and was putting phone down, tried to call straight back to speak to someone else and no reply, absolutely shocking no food, no refund the worst customer experience I have ever seen wouldn't recommend to my worst enemy.

Absolutely not recommend this company. They legally rob people. I ordered food through grocery Asda shop for £58.77.My address was incomplete as there was no house number. Still, the driver was posted to a street name with no house number. Understandably, the driver could not find me and canceled my order.
Uber eats WON'T REFUND YOUR MONEY.
Totally scrap compan. One can understand that they charge for delivery and packing, but incredibly they charge for the entire purchase that was not delivered.
Be careful about your money and avoid companies that legally rob people.
Jana Flautnerova

Placed an order through Uber Eats, paid entirely too much. Watching the driver circle the neighborhood, then the order is cancelled. Attempted to settle through customer service of Uber Eats. NO help at all! Poorest experience ever. I will never use or recommend uber eats to anyone.

Horrible service, scamming company and drivers! The driver pretended to not to hear me over the phone, went to a completely different street and neighbourhood then completed with a charge. Uber eats, scammers as they are, won't refund the grocery shopping! I will never order with them again and I will tell anyone I can to stir clear of this fraudulent company!

Become a member they say. Save time and money they say. Then as a reward for customer loyalty the company refuses to address a concern regarding, and I quote, You account is linked to 10 to 15 devices.". Which by the way is a violation of the use agreement.

Kindly explain how the company cannot be concerned about a customers account security when customer repeatedly states he/she utilizes ONLY ONE (1) device to connect to their account.

Thanks for they half off a yearly membership but I have cancelled and deleted my account.

Worst customer service experience, liars!
I placed an order which had buy one get one free promotion going on. Immediately after placing the order, I realized the promotion did not apply and I was overcharged. I called the restaurant and they said they cannot do anything. I contacted Uber eats support, who on chat asked for screenshots, and when provided, said price will be adjusted and I should wait. The charge finalized and price was not adjusted. I contacted them again, they told me they cannot do anything because I contacted them after 48 hours! I explained multiple times that I had contacted immediately and was told to wait and now I am being told that I should have contacted immediately. After getting same message again, the chat was ended by Uber. It is not about the miniscule charge of extra 10 dollars but a matter of principle, they are a money greedy company with shady customer service practices. Going to delete this app and switch to grubhub.

I ordered food for 50 pounds. Turns out that the driver ate my food and left it at someone else's house.Rubbish!

Uber customer service for restaurant or cafe is terrible.
As soon as sell people in Uber eats get their commission they don't care anymore.
They book you for photography. You prepared everything for photoshoot and then photographer don't show up with out any cancellation notice!
It will take them ages to upload the menu.
They trick you with regular discounts to campaign adds.
And if there is a problem good luck finding someone to help you!

Appalling service. Charge you multiple times for multiple orders you never made and wrongly too with no chance of refunds if transactions more than 48hours. (e.g. Discovered one transaction that got charged 5 times on same time period. One of many transactions for last 3-4 months). Will not check on fraudulent transactions. No real way of getting a satisfactory result from them if you got a query. Have deleted all my info from the wallet in case of fraud and will not be using this fraudulent place again.

I ordered early in the week understanding Thanksgiving, i ordered several days ago from La Gourmandine. Just cancelled one half hour for delivery leaving me in a lurch.
Do not use this service.