Uber EatsReviews 1,339

I delivered a triple order with an estimated cost of $20. I had to wait 10-15 minutes for chipotle to make the first two orders and after finally receiving the orders I proceeded next door to the chiles to pick up the last order. I then delivered said orders on time and as directed by the customers. After completion my tip was removed and my $20 order became $9. I screenshot this to have proof. A couple hours later it had been changed on the app that I received the full tip when I never received $11 of it. I also took a screenshot of this. This was not warranted. I am a diamond status driver with 100% satisfaction rate. I contacted support through live chat in regards to this and was continuously transferred to a "more capable agent." I then attempted to call and speak to someone over the phone but was placed on hold for over 20 minutes before the agent hung up on me without saying a word. Uber treats their drivers like complete trash and are not afraid to cover up stuff they should be correcting. As if underpaying the drivers is not bad enough but u go and commit a fraudulent act like this? It's revolting.

Will steal your money and refuse to return it. Items where never sent by store, which they can confirm they never sent but uber still refuses to issue a refund for items

I came upon a promotion to shop $70+ on groceries and get 50% back. I placed an order and the promotion was applied at checkout. The product is delivered and I see I was charged full amount. I go in app and see the promotion has disappeared. I reach out to customer service via chat and I was told if I am not able to provide a picture of the promotion, nothing can be done. How fraudulent can you get. Uber eats put up a promotion and is asking me for proof the the promotion I claim I got. Can they not check my order placement and see the applied promotion. Without photos they will not refund me my money. THIS IS FIRST CLASS FRAUD. UBER EATS

I've been ordering from ubereats for years, frequently, and my last order had a missing item. So I let customer service know, and they said I can't get a refund because my account has a temporary hold on refunds. Absolutely no reason, clarification, or estimate on when refunds will be allowed on my account again. The service has been awful at responding to my questions and just gives the same automated message. What a horrible way to treat a long time customer. My trust is broken. How can I trust this service if they don't allow refunds when an item is missing?

I ordered food from one restaurant and when the driver showed up it was someone else's order so I refused it. I called customer service to cancel my order since it was already late and while they cancelled it, I was still charged for the order. I'm being made to pay for Uber Eats mistake. They should pay the restaurant for the order, it wasn't the restaurant's fault nor, was it my family's fault - yet I'm the one being punished. I've cancelled my membership and will use another service if I want something delivered.

Uninstaller all Uber accounts & go with Doordash. Uber Eats has a serious billing glitch in their billing system.

I ordered kfc from this trash site and they charged me twice and auttomatically ordered subway FOR ME? Which i did not charged me 3 times and the ORDER does not SHOW in their ORDER PAGE, Robbery? I talked to their REP which took me a while to figure out how to CAUSE of their $#*!TY AI CHATS. I had to talk to 2 REPS in chat and they ultimately redirected me to their EMAIL TEAM? 6-12 HOURS? M**F** I ordered FOOD if I knew I WAS gonna deal with problems like this i wouldnt order from your trash site. NOW I gotta LOOK for emails in an email which i barely use and talk with their trashy support again. NEVER AGAIN!

I highly won't recommend and reconsider using this add there's frauds without reimbursement or refunded your money after cancelation from your orders on Uber Eats DISGUSTING CUSTOMER SERVICE SUPPORT IS USELESS PEOPLE! I highly recommend SKIP THE DISHES instead of these s.o.b's. From the way you'll be treated and steal your money without help to get your order in place.

Twice I have used Uber Eats and both times I was charges twice for my meal. I will not use Uber Eats again.

They charge exorbitant fees. Half the time they bring you the wrong order and refuse to credit you for something you can't eat. Total crooks.

This place is a total scam, they make their money by taking your order, leaving it sit at the restaurant for over an hour while trying to find a driver, then charging you when you cancel. A TOTAL SCAM!

I would not recommend Uber Eat. I live in Manchester and the service here is poor. It was very often I missed some items from my order. Anyway my money was refunded. But not last time. My order was delivered to the wrong address, I could see it on photo, provided by driver. He left the order outside the door. I have never selected the option to leave my order outside. I was always waiting. The driver tried to contact me, I sent him a message to remind my address.
The Uber Eat customer team decided that I was eligible for a refund. I sent them the picture, made by a driver. But they somehow refunded me a half an order. I sent them emails and every time different agent respond and every time differently. It is not possible to contact Uber team and you'll hardly find a complaint section. I only could get a webchat. My issue still not resolved.
I will never order again by Uber Eat.
If you have an option to order strait from restaurants or supermarkets do it, it is cheaper and less stressful. Anyway, if you decided to order from Uber Eats, I recommend: make screenshots of the cost (how it looks first time) and items on your order, the time your order takes, try to contact a driver by message and take screenshots. If a driver making a picture - you need to save it. All of that it you will need to provide as an evidence for customer team. Or your money will never be refunded. Hope my review is helpful

Uber Eats provides a valuable service by delivering food from your favorite restaurants so you dont have to go out and get it yourself. I use their app often, however, there are too many problems with them. They often deliver the wrong or missing items. Sometimes they will compensate you by refunding part of your order, but it doesn't solve the problem that you now have nothing to eat and you have to place another order all over again through them of somebody else. How difficult is it to check the order and make sure that they have all the items that are in the order?

Then, it is impossible to get someone in customer service to help you. It's hard to reach them. If you are able to get in touch with an agent online, they are never able to resolve the issue.

My most recent incident with them was ridiculous. I ordered food from one restaurant, and then Uber gives you the opportunity to place another order with another restaurant and not have to pay any of their delivery/service charges. This is THEIR promotion that they offer. So, we decided to also order ice cream from Carvel. We waited more than 2 1/2 hours for the Carvel order. Then they write me indicating that they couldn't deliver the order because the driver is too busy. And they told me that I could place the order again...

I have 2 problems with that. If the driver is too busy to get my order and it's going to take them three hours, then the driver should not have accepted that order in the first place. Second, by placing this order again, they would not give me the same deal of no delivery/service charges. And their customer service, for some reason, does not even know that they even offer this promotion. THEY are the ones who canceled my order and, in doing so, I lost the promotion and they will not give it to me again nor will they refund me the money.

That is messed up! How do you even run a business like that? They basically offered a promotion and then, once you place your order, they take it away! That is unacceptable! Quite frankly, it's fraudulent.
Their management should be ashamed of themselves, but unfortunately, it's impossible to even get in touch with someone in management.

Uber Eats Sri Lanka has very poor horible customer service. They are robbing customer packages that were paid by customer but not delivered. They cancel the order by not giving a refund or allowing the customer to collect it later on wherever it has been kept. They are very irresponsible and no contact number even. Only system generated replies for the cases opened.

Uber eats customer care is absolutely pitiful Miguel answered the phone last night just trying to place an order had a valid coupon never used Uber before eats and he said could use it because I violated their conditions

Not every driver has an excellent running vehicle anymore, more and more need to literally survive on these "gig" independent contracting driving jobs are just that actual jobs and stopped being gigs years ago. Drivers will need base pay or customers can happily get their own goods. UberEATS lowering prices for customers making the delivery drives longer, in turn wrecking havoc on unreliable cars that a driver is unsure of, and UberEATS will no longer sustain smarter drivers who know 32 miles for a $2 fare with no tip is not worth it. Taking away rating driver's options for increasingly rude restaurant staff and customers? And these customers we can't rate for being low born tight fists mocking struggling drivers by requesting $1-$2 fares from places that are near them, but instead request from places really far because the fare is cheaper that way. Nah F em and UberEATS. The word's out on you, you're history soon.

Today 12/26/2023, my kiddos and I ordered food through your app. My daughter in law used her account to order and my card. The time was set and the food never came. We checked the app and four more drivers were sent to pick up our food. My daughter and I went to McDonalds to see what was going on and they told us we had to call Uber Eats. We called three times and did a chat in the app. We explained to each person what happened. After explaining the multiple drivers the person my daughter talked to cancelled the order and said we can't have a refund. I called and one person accidentally hung up on me while I was on hold, and called back and left a voicemail while I was on the phone talking to another rep. I was on the phone with her for awhile and she also talked to my daughter as well. After my daughter talked to her and explained what happened, the rep hung up on my daughter. So the customer service sucks. The drivers that work for the company suck. They steal food and people don't get their money back because of the incompetent drivers. That is not fair to the people that spend their hard earned money to feed their families. Thanks to their incompetent customer service, I am out $$ and a ticked off mom

This is the biggest scammers They will send you email with promos and there promos at check out wont work,
They charge to dodgy Service charges of 10 - 15$ on your 10$ order and give you 0$ free delivery where ordering from restaurants cost you - 5$ or less to get it delivered
They Hike up the prices on their apps dodgy scammers strategies which only work on kids.
I will add photoes of there scams as well
Me placing an order
They cancelling the promo code when i called them
They putting me on hold for 1 hr hanging up the call
Then there auto machine not recognizing my number.

Not only did I get a wrong order but the order was really old. I wasted 35 dollars on some driver and the company refused to refund me. Wow. Like talking to a wall. WORST customer service in the world.

$#*! you scamming peice of $#*! u charged me 50$ for my ordee as correctted THEN CHARGED ME ANOTHER 40 PUTTING ME IN DEPT so i had to get money from my savings account to get out of dept losing yet another 40 dollers AND THEN U CHARGE ME ANOTHER 10 DOLLERS TODAY LIKE ITS SOME SORT OF JOKE my order was all messed up i was missing my $#*!ing food it takes 10 mins to drive from burgur king to where i live TELL ME WHY IT TOOK A HOUR AND MY DRINK WAS SO WATERY my food was $#*!ing cold you $#*! $#*! $#*! $#*! this app and all the indians that uber go back to where you came from