Uber EatsReviews 1,339

I live alone and order out a lot. Got the uber pass subscription to avoid the ridiculous delivery fees (sometimes 8 or 9 dollars just for the delivery fee!). So now all of a sudden, I'm getting these ridiculous service fees. It says its based on different factors like basket size and distance. So why when I order from a restaurant within 5 miles of my home and order one combo meal am I getting charged an extra 3 to 8 dollars in service fees? I mean, I get it if I'm trying to cater a 20 person party that there would be some extra fees, but just tacking on fees just to improve your bottom line isn't worth it to me. Go with doordash instead. I mean, they'll still hire any idiot with a drivers license and a 10 year old car to deliver your food, but they charge less for it. The image is literally the cost of having 2 cheeseburgers and a small order of fries. I mean, I'm happy to tip 6 or 7 bucks, but not on top of a 5 or 6 dollar fee. If this is the fee for a couple of burgers I can only imagine what a family of 4 is paying in fees. Definitely not worth it. The food is almost never hot and fresh and with the price you can almost just call a taxi service to take you through the drive thru for less.

Uber eats has stolen my tips several times due to glitches in the app. I am getting sick and tired of it! The customer didn't reduce the tip. Uber stole it!

On 11/10 i ordered pf chang through uber eats, I received a confirmation email and a tracking notice. I received a measge saying my food was ready through the tracking but my food was never picked ip. When i went through the chat i spoke to a perdon cslled John Paul. He said my food was placed on a pick ip order and never returned to the chat. If i able to pick up my food i wouldyuse uber ests to order! Needless to say they charged my sccout 36$ and i never received my food! I am deleting the uber ride and uber eats on my devices. They stole my money snd more importantly left me hungry all night. This id very bad business! Don't use them!

I ordered about 5 food items from a restaurant. I only received 4 so I submitted a request to get a refund the same day. Uber has done nothing to help and has said I should've submitted the request sooner. I DID submit the request the SAME DAY. Pathetic and overpriced. Just order it from the store directly. Don't use Uber eats.

Worst customer service! I ordered food last night to the same place that I've ordered with them in the past. Including the extra charge for faster delivery, and the tip for the driver, the driver canceled my order after picking it up from the restaurant which they never returned the food, cleaning they couldn't find me. I never got my money back not the whole thing the driver not only kept my tip, but also my food and I got charged for it. I proceeded to call Uber eats who basically told me there's nothing they can do about it like I said, worst customer service, and I will never order from them again buyer beware.

I was at home waiting for my delivery yesterday. Then received a phone call saying your delivery person is trying to reach you. There was no sound from him in the call so went into the messages, I described where I was living again. He could not find the place, then I heard a motorbike sound. After a couple of seconds I wrote I think I heard you. I looked through the balcony and saw a motorbike. It was pretty far from the building where I live. He said "Come down and get it" It was very rude but I did not care. ı said you seem like you are at the wrong place but I will come down anyway. I immediately went down and saw that it was not him again immediately. I have called him multiple times and he did not pick up. He has taken a photo of the order standing in the middle of a random street. I have searched for my order on the streets in cold for half an hour. I could not find it. It is acceptable? They have said that the delivery partner tried to contact you and waited long enough.?No he has not. He has not. This is exactly what happened. No this is not normal. I have done my best, I did nothing wrong. I am furious. I will never ever use Uber Eats or any Uber app again.

My mom just ordered Uber eats, but ofc they can't do anything right and for the wrong order as always, I'm left with salad that does not taste good a bean burrito, how hard is it to get me four tacos with just meat and cheese, we didn't have groceries so now I'm going to bed with a hungry belly thanks uber eats I really appreciate it

I ordered Starbucks but it didn't make it to my house. I'm pretty sure my Uber delivery driver drank it

Cancelled our food order mid party leaving 15 disappointed and hungry kids. Never again- appalling service and difficult to get a refund from too.

Very poor customer service. Not the first time I've had bad customer support. Even though I have provided evidence of a wrong order been sent, I'm still being refused a refund and now customer support are ignoring my messages. I have paid for goods that I have not received. I have been with uber one for a long time and this is how they treat valued custom

They deserve less than 1 star. My 12yr old daughter and 13yr old son ordered food. The driver was aggressive in his text messages to them, demanding the PIN number via text but was NO where in our area. They sent the pin via text and next thing you know it says delivered. He never answered so we could find out where he delivered their food to. Uber eats customer service is TRASH…. So now my kids are out of money they worked for. Guess they had to learn the hard way that some businesses have horrible service and will steal from you. None of us will use Uber eats ever again

Took money for a cancelled order and didn't refund it. When I chatted with the customer care, they simply asked us to sort it out with the bank!

I wish I could give 0 stars. My food was ordered at 8:37; it was done around 8:50. The store is 10 minutes away. I got my food at 9:25 because the driver had several stops. My food was cold and soggy, but they can't refund me. Their service is horrible! The only reason I didn't add a picture is that I took the image on the Uber site and sent it to them, and by that time, I threw the food out.

I placed an order it said error unable to process at this time.I immediately hit cancel to reorder they charged. Me the entire order 45.when the order wasn't even placed minute prior.not a cancelation fee...The entire order!.Not to mention i have been a very loyal customer.that always gave good tips.and great reviews

I have a fraudulent purchase from someone in NC, where I've never been and upon trying to dispute it with Uber they tell me it the purchase was legitimate when I am not even in that state and I am at work. I can prove I was working. Instead of hearing my concerns they cut the chat and don't want to help me.
I think everyone needs to boycot Uber all together. I now use Doordash and have such a better experience with them. Not only are they rude, they don't want to take ownership of any issue that happens with their company or apps. I'm so sorry for the people that work Delivering for them. They need to leave there and work for Doordash or Lyft. Everyone I know has an issue with this company.

I encountered issues while placing my order, which prevented it from going through. Consequently, I had to cancel my order and contact the restaurant, opting to pick it up in person. Although the app displayed a message indicating that the order was successfully canceled, I have been charged the full price for my order. This situation seems illogical as I had to cancel due to issues with the application, and now I am facing the full charge. This experience feels like scam!

Home…
Ordered from McDonald's app for home delivery. Uber were supposed to be delivering My order was placed at 13:40. I had tracked order which gave 3 different driver's details and 3 different time changes for delivery. One of 14:05 then to 14:25 then to 14:55. I call Uber telephone number and poor customer service was to give me option to cancel my order and push blame onto McDonald's for not having the order ready. Now have to wait up to 15 days for my money to get paid back into my account with Uber stating it's McDonald's that will need to be chased up for money.

I ordered something from Uber Eats that was expected to arrive at 7:20 PM. It ended up arriving past 8:50 PM. When I told customer service, their only response was that they could cancel it. This was when the food had already been packaged and was in the Uber driver's car. So that meant the only thing that would be done is the food would be returned to the restaurant and ultimately thrown out. They would not provide any credit or sincerely apologize for this. They said the latest delivery time would be 7:55 so this was a significant difference, and I ended up buying another dinner by 8:00 PM, since I was hungry and wanted something to eat. They were not a good service, and not helpful at all.

Sadly, Uber Eats customer service is abominable. Uber's acquisition of Postmates made this worse. I placed an order through Postmates in March of 2023 (Order 9B99E). They delivered the wrong order, and I let Postmates know immediately, the same day. Postmates refunded / canceled the charge right away. Everything was taken care of quickly and easily.

Four months later, in July of 2023, Uber charged my card for the same order. I contacted Uber support right away, and they said they charged my card again because the original charge didn't go through. I let them know that the original charge was canceled by Postmates because the original delivered order was wrong. Uber support said that they could not do anything for me, as I contacted them outside of the 48 hour window. I explained to them that I contacted Postmates immediately, on the same day that the wrong order was delivered - That's why Postmates refunded / canceled the original charge. Uber support kept reiterating that they could not do anything for me, as I contacted them outside of the 48 hour window.

I went back and forth with Uber support for almost three months. Finally, someone from Uber priority support was able to credit my account for the charge in October of 2023. It absolutely should not have taken that long to rectify the situation. It almost seemed like Uber did not have access to the old Postmates records. In any case, it was some of the worst customer service that I've ever received from any company.