Uber EatsReviews 1,339

Multiple pickups by the drivers make more profit to Uber but less customers satisfaction. I have experienced this for the last few times to give Uber the chance to fix this issue with their service but I am so disappointed. The delivery timing keeps going up when you are waiting for the food, and the food gets cold when delivered.

This was my first experience with Uber eats, and it was absolutely terrible, I will never use them again. I ordered groceries, received two extra items ($23 more than what I approved) and then was charged a $9 service fee on top of it, AFTER I PLACED MY ORDER. I contacted customer service and not only were they unhelpful and unprofessional, but they were also screwing with me, which included disconnecting me when I ask for a manager twice. I called to complain and the second rep refunded the money for the extra items, but would barely acknowledge my frustrations with the previous rep. He put me on hold to look into the service fee and then hung up on me! I called back and spoke to a female, who wouldn't even try to find the person I was previously speaking with, and then told me they wouldn't be refunding the service fee I did not approve. It was almost as if the previous rep prepped her for the call… She basically told me they would rather lose my business than make it right. If I could give negative stars, I would. Someone needs to look into a Uber regarding these fees they're adding. There's no way that's legal!

I decided to try their 40 percent off $50.00 on groceries. My bill came up $56.00 and after the discount it was $41.00. I added $3.00 tip. Then whilst they were processing the order they said they were out of bread( I ordered 3) and no banana. So this is where I got ripped off, they said it's below $50 so I can't get the promotion and now my bill is $58.00 plus tip with No Bread and banana. Imagine I got $20.00 worth of groceries for $60.00. I will never ever use their app. They are a con and fraud, taking advantage of consumers.

On the app the prices are not correct. And if you order you will not get your money back. They have a bull$#*! refund policy.

When I saw how much extra an Uber eats delivery was going to cost for a food order - I attempted to cancel the order. Was NOT able to cancel the order. NO WAY to speak to a person for an immediate cancelation. Pointless to contact the restaurant because Uber eats placed the order. When I finally found a chat option - I asked that my account be canceled immediately and that all credit card information be removed from the Uber Eats site…I was told that I needed specialized service and that I would hear from someone in 6-12 hours! Really? To cancel my own account? Sloppy practices with all the necessary steps to conduct fraudulent charges. BEWARE!

They are stealing people money I did an order and canceled it right away because the address was wrong then I placed another order with the right address, I checked my account and they charged me for both and they refuse to issue a refund mind you I been a loyal customer for many years they say they had to compensate the merchant but that is a lie, I checked with the restaurant and they never got a credit for that order that was cancelled the reason I know is because I know the manager.

I would love to know how many people had the same issue.

This is not my first issue with Uber Eats, but it us my last. The order was all wrong missing strawberry shake, 6 pack of cinnamon rolls, straw, napkins. Sandwiches were wrong and trying to complain in the Uber Eats app it said order wasn't eligible for refund. When I order something and it doesn't show up, or isn't the way it was ordered I want you to make it right, I spent 60.00 to get messed over. Will never use Uber Eats again. Pictures attached

I ordered from a restaurant with their menu in Uber Eats. Uber Eats provides a discount for this restaurant and menu for the restaurant. Restaurant did not have a web page so no menu.

Restaurant gets my order and I decided to pick it up and go home. At home I noticed that restaurant had given incorrect items. I called restaurant and they give me some horse manure story that their menu had changed and that the problem was Uber Eats. Over the phone, I went on with the restaurant's problem and being responsible but that is not the point of this review. This review is about how Uber Eats is full of FECES!

Yeap! Uber Eats is a platform that provides a service and primary focus is consumer dollar bills with little care for consumer satisfaction. I will never use Uber Eats and by the power of EXTENSION, will never freaking use UBER, not even for a ride to heaven or hell!

I paid for a delivery to my home just off a main road near hove town centre. The delivery driver turned up at the wrong address despite me providing additional delivery notes on my order (I could track their location on the app). I messaged the driver with directions from where they were to my place as it was only a street away. I called them and explained it clearly also. They travelling partway to my place then turned around again. When I called to find out what was going on they told me to meet them on the main road. I was on my own with a newborn baby so said that wasn't an option and that they'd have to deliver to the address on the order. They just marked the order as complete and I never received anything or was able to get through to them again. Contacted customer service and was told multiple times that the driver did all they could to deliver the order and I wouldn't be getting a refund. Absolute thieves.

Not only every single item was overcharged, they showed one total amount to pay at the time, but later I found that they have charged my card 25% more (by not honouring a promotion that showed when I ordered. On top of that they also had the cheek to add another £6.50 for various excuses. So, they charged my card over £40 for what would have cost half that in store. What a joke!

My order took over 2 hours to come. I tried contacting customer service and only got a AI loop that took me to a site where i had to pay $56 to chat.

The merchant canceled my order, and I sent a help request on the app within one hour noticing that my food did not arrive and a pop up saying merchant called in that you cancelled the order, a message generated saying I was going to get a refund back... I'm here waiting on my refund, finally it posted and I was still charged $18 for a $22 order that I never received and I did not cancel ($3 back) then for they can say I did not address it within 48 hours. Just so you know, you lost a lot more losing me as a customer than those $18 you stoled.

Uber Eats is fine to use if you never expect to have problems with your orders---ever. However, the moment you have a problem with your order, you can expect no help from them. Trying to contact customer support is so difficult, I can only assume it was designed to be difficult. Once you reach customer support, their willingness to help you rivals the willingness of an insurance company required to pay out claims. They'll do anything to avoid actually helping you. God forbid they should ever have to issue a refund!

It won't take my card unless I change from the previous order. Also won't let me select the Uber eats option on the app as I'm ordering. I ordered what I could and what I didn't really want because I had to. Annoying $#*! app. Deadass.

This was my first time using a food delivery app and tried Uber Eats in Milwaukee. Ordered Indian food from Cafe India. I was 9 minutes down the road. The driver took over an hour, delivered to the wrong address, and hung up on calls many times. Food was stolen as he left it at a gas station! The driver did not speak English and was very rude. NEVER would I use or recommend Uber Eats. Just a horrible experience of lies and incompetence!

No respect at all. Sat on my order for 25 minutes. I could see he was one km away. Wouldn't respond to my message. Customer service didn't care. Delivered cold and soggy.

I was on the phone with the driver for over 45 minutes attempting to painstakingly give them directions but they couldn't understand for one reason or another, and after all that I still never got my food. I guess all food delivery apps are officially scams.

I placed a order at 6:21pm and time changed for delivery 4 times and their help section states you could get a price adjustment if this happens but when mentioned in help o its DUMB NOW DOEST KNOW WHAT THEIR OWN POLICY IS

I ordered through a local restaurant that uses Uber eats and never received the order even though it says it was delivered. I tried calling and texting the driver number that Uber provided and got no response. I called Uber and they did absolutely nothing. I will never order food through them again!