Uber EatsReviews 1,339

I ordered through a local restaurant that uses Uber eats and never received the order even though it says it was delivered. I tried calling and texting the driver number that Uber provided and got no response. I called Uber and they did absolutely nothing. I will never order food through them again!

I inadvertently placed a order today as I had items in my cart at one restaurant and decided to order from another. I hit backspace and it placed order to first restaurant i was considering. I noticed it immediately and in less than 1 minute contacted uber, as there was no option for me to cancel it thru app.
Now i have 2 order from 2 different restaurants arriving at same house at same time. Seems like there should be something in app that verifies that this is desired because obviously this was a mistake. I immediately contacted uber and they wouldn't cancel my order. They said i had to cancel it w restaurant but i made my order thru them. They have horrible customer service. I tried to contact the merchant but of course there was no phone number listed only a chat with and they never responded. After going back and forth with uber eats they finally gave me the merchants telephone number and by this time the order had already been filled and driver picked up order. The restaurant didnt actual answer the text only number until 2 hours after the food had already been delivered. Now any other time my uber order is always at least 30 plus minutes delayed from expected arrival but today of course not.
I won't be using uber eats again. They up price more than other apps, don't have accurate delivery times and if you are paying for service and something happens they should be helpful in resolving the issue especially when contacting them promptly regarding.

Uber eats is a joke. They would not hire me and I desperately need a job to support my family. I don't see how they stay in business if they won't give someone a chance to provide for their family. I will never use this company ever.

Uber eats has demonstrated that they are not a responsible service.
They do not take ownership of anything.
They hire drivers who STEAL PRODUCT and then do not reimburse you for it

DO NOT USE THEM - HUGE SCAM!

Entregaron la comida DOS VECES en una casa que no era la mia, no me reembolsaron el segundo envio y me quede sin comer. Las fotos NO ES MI CASA. Llevo anos recibiendo los pedidos en MI DIRECCION.

Oct 4,2023. I ordered McDonalds through their app and Uber Eats picked up the order. The driver flagged it as DELIVERED even though no delivery was made. I have cameras around the house plus a ring doorbell at my house. I called McDonalds and confirmed that UberEats picked up the food. Tried calling Uber Eats but unable. Tried calling the number of the Driver but unable to reach as well. This is a terrible delivery service! DO NOT TRUST THIS COMPANY!

I'm Pregnant and I ordered food for my family from Taco Bell. My family got their food, I did not. My chicken quesadilla, nacho fries and side of guacamole were missing. I tried to call the Uber driver and tried texting and got some lame auto response. When I called Taco Bell they threw the Uber driver under the Bus and said it was his fault. I disagree it's Taco Bell's and the Uber Eats driver for not checking the order. My mother gave up her whole meal so I could eat. Never again ordering anything that an Uber driver has to deliver. They suck!

Horrible. Over priced, the food is ALWAYS incorrect and they don't fix it. Do not recommend. The chat is unavailable and when you do get someone they are unkind

Terrible customer service, driver canceled my order at the last minute and we can no longer receive the food I ordered because the menu is not available. When I called to complain they refused to even offer a $5 credit to want to use them again.

Too many fees service fee delivery fee plus tips won't be using Uber eats anymore and I always have issues with drivers can't find my apartment if delivery or just regular Uber

Uber used to be a an asset, not a liability (blessing not a curse). These days … wow! Out of the past 7 orders … they have cheated me, lied, didn't deliver, but made certain to charge me — then had the audacity to tell me that my delivery was not eligible for refund. Suck it up. I have had the fight to have any type of compensation.

Today, I tried redeeming their offer of a 75% off Uber cash. Once again, I am being lied to, treated out of my order. If I could sue Uber over the frustration, anger, loss of many dollars, and time, I would. Today, Mark, the end of my relationship with Uber. Even if you had the best luck in the world, you would not be able to engage them directly.

I placed an order stated food was delivered, but not of my front door tried to contact the driver they didn't answer and their voicemail was full. When I contacted customer support they said sorry no refunds are given. This is totally unacceptable will not be ordering through Uber eats ever again if this is what I'm gonna have to expect.

Took 2 1/2 hours for my food to arrive … Called customer service and they were NO HELP! NEVER AGAIN ….

Ubers Wars is what it should be called, drivers are lazy, they don't follow instructions, half the time they aren't in the car as described; they have left my orders yes orders outside numerous times without knocking on the door or ringing the doorbell. Ridiculousness, when reporting issues you barely get a response.

LETS START BOYCOTTING UBEREATS. ORDER MULTIPLE TIMES OVER WEEKEND AS WEATHER WAS GARBAGE AND COULDNT BE BOTHERED LEAVING HOUSE. THEY CANCELLED TWO ORDERS AND HAVE YET TO RETURN MONEY TO ME. IT HAS BEEN 8 DAYS NOW AND I KEEP GETTING FOBBED OF AND IGNORED. IM SO SICK OF THESE COMPANIES THINKING THEY CAN RIP YOU OFF OVER AND OVER AND JUST GET AWAY WITH IT. IVE SPENT ALOT WITH THI SCOMPANY AND WILL CEASE USING THEM FOR ANYTHING IN FUTURE.