Uber EatsReviews 1,339

This is now more then once that so have requested a refund and they refused to provide it to me. I made an order last evening and it was delivered and sealed tight it looked right but couldn't open it in front of the driver gave the code. Then when I opened it it wasn't my good, nothing that I ordered was inside, the restaurant had given me different items. No one ever called me to tell me, or ask my permission, no th y just did it, delivered it and we'll never gave my money back. Last thing week the items delivered from a different restaurant were also wrong and again they said it was nonrefundable. Well that isn't good enough, if you get the wrong items then they should be replaced or refunded. This is Ubers problem should not be mine.

Skipped DD to go to UE... What a joke they both are. Skip the delivery service and just go get it. Walk in the rain, at least there will be a reason your food is cold and soggy and your drink won't have ice..

Ordered from old Chicago pizza was so exited to receive my Thai pizza. Found out uber eats was delivering they first got lost less than 1 mile from my apartment. Then when they finally got to my location it was over 15 minutes later the pizza was cold so cold I had to heat it up and it still wasn't enjoyable. When I complained they just ignored me and said they will look into it on that same day a charge for burger King showed up and was charged to me again when I told them about it they took so long to cancel it that they charged me anyway a cancelation fee. Also they put a hold on my card. Overall horrible experience.

My initial delivery was expected to be 10-15 minutes which turned into over an hour with 6 different drivers and eventually after trying to cancel I was told I would be charged if I cancelled. I said if you charge me for something I did not receive that is stealing… after 20 minutes of customer service I finally received my refund! Never again!

You have zero idea who is handling and delivering your food. Illegals are admitting to illegally, surprise surprise, using stolen access to Uber Eats accounts to make food deliveries.

No matter how much proof ive given when food was never received, pin never given to driver, or refunds to out of stock items. It was an act of congress to make right now u er just overcharges and ignores! Way to earn that over all one star rating.

Ill never use uber eats again!

I order alot from uber eats, they are horrible! I receive gift cards is the only reason i still use them. They will refund or credit you once or twice for legit messed up orders then refuse to fix something their own driver can verify. I paid $4.79 for a drink i did not get and almost $9 for an egg sandwich that had no egg today. This has happened before because i honestly have the worst luck. I have never tried to scam them but boy have they got me me lots of times. As soon as my giftcard is gone I will never use them again.

What a rip off this company is. I was ordering food and I accidentally hit the order button instead of the leave button. I corrected the mistake within 20 seconds and canceled the order. The restaurant I was ordering from was not even open yet. However I was charged through my account when I contacted Uber and the vendor I was told by the vendor I would have a refund within 48 hours so I waited no refund, I called Uber and they told me pretty much too bad too sad you waited too long to contact us so therefore we're not giving you your money back. What kind of business would do that? Why are we subjected to pay money that we don't owe from a company who I have used numerous times, this policy sucks and I will never ever ever order through them again. Instacart here we come. Between myself and my family we have probably ordered thousands of dollars worth of groceries or food over the last four years and they're willing to give up a good customer for $14.70

I ordered food, the delivery person didn't deliver, you can see where the driver is but she decided to sit in a city far from minutes for 20 mins with my food. I contacted Uber, they gave me a $6 credit but wouldn't refund my order. The delivery person who took an over an hour was still driving around in a city thats nowhere near where I am but the facility is only a 10 minute drive from my house. I wish they took their business more seriously and would actually look to see what's going on instead of basically saying I'm SOL.

Were you at the delivery address at the expected delivery time?:
Yes. I told them specifically where to meet me and they refused or couldn't find it.

Did the delivery partner try to contact you?:
Yes, but I told them I am on a computer and couldn't answer the phone. We were texting and they actively cancelled as I was responding.

Does your order appear as delivered or cancelled in the app?:
It says completed. I never received my order and I do expect a full refund.

Details:
I told them SPECIFICALLY where to meet me. They did not meet me there, took my food and cancelled my order.

Driver was Brandy, drives a Hyundai Elantra. Number is *******614. They did not answer any calls. They tried to contact me by calling and hanging up before I could answer. They are probably eating my damn food right now. Do Uber Eats drivers not see the location the buyer sets for them to drop the food off? Do they have an IQ of 0? Awful business. My whole family is deleting their Uber apps now.

A 3 item for 28 doller turned into 46 doller bill. NOW HOW THEY EXPECT PEOPLE TO pay the price of a 5 star restaurant is absurd! They are ripping their customers off while the ship goes down. How fruadulant of them.

I ordered groceries on Uber eats because I have a broken arm and it is hard to shop on my own. The under eats driver took all my groceries out of the bag and left it on my WET porch FLOOR and then STOLE THE BAGS. (They were the blue Walmart bags) and I got it all on video. I went to complain on the app and they ENDED the chat on me without helping hey just said "rate the driver" and did not provide ANY help. I can't find anywhere to leave a complaint and I had to carry my groceries in my house one by one because of my broken arm, my groceries were all gross and wet.

I've ordered from Uber eats alot but this last time was a deal breaker; The driver actually ripped me off and never delivered my food.
After calling the driver several times he finally answered and said he dropped it at my door.Since I had been sitting at my front door in my wheelchair waiting,I knew he was a fat liar and he told me to contact Uber for issues.Of coarse he had no picture to prove he delivered food as I would have been in the pic.
His name was Gavin/drives a white Ford, 2 door truck.Beware! I wony use Uber Eats ever again.

Placed a wrong order and cancelled/ reordered the correct one with restaurant. Called Uber Eats within 15 minutes. Restaurant manager also called them to state only one order was prepared and picked up by Uber Eats. Was inormed that the charge for correct order would not be charged to my account. Didn't happen and my account was charged for two orders. Received a text that since I didn't call before 48 hours I wouldn't get a refund. That's not true, they want to keep almost $150 for meals with tip totaling $73. Restaurant manager will call them again to helo resolve the double charge. I Will NEVER use Uber Eats again, lying crooks.

I ordered my first order today from Charlie's Cheesesteak. The drivers were great but they didn't know what my order consisted of (didn't show up on their app)so they can't be blamed. The order was for a cheesesteak with cheese sauce and a drink but all I got was the cookie. This is a travesty and an insult to UBER!

My food was supposed to arrive at 5:05, and the delivery person was on a bike according my order confirmation. I asked about the bike to the chat person. I was not given clear information, He said they can't confirm what travel merhon drivers had as I explained that I lived miles from the restaurant. Finally after waiting over an hour for food, I got a refund at 5:20 when the delivery person hadn't made it to pick up my food.

Do not honor promoted "deals" ignorance across cx service (disconnect) quickly without resolution. Definitely keep your money and head to DD

Ordered off lunch menu. I waited an hour. Uber eats picked up order, gets 5 mins from my house and then cancelled the order. Now the lunch menu is over for that restaurant. If I want to reorder the same exact food it will cost me $92, compared to my original order of $49. Sure it will be larger portions, but I don't need large portions for my lunch and go out of town tomorrow, so leftover's aren't an option either. Just really sucks. Uber headquarters from India called to tell me the order was canceled and I explained my side and he literally said "you will have to contact customer service, bye bye" (with an extremely rude annoying tone) and then hung up on me.

I used to only use Uber eats, but I am going to try out some of the other services and see how they are.

It took an hour and a half to get my food! There is absolutely no recourse for your inconvenience and neither can you cancel the order. According to the app my order was picked up 15 minutes after my purchase so although I decided to cancel my order, after the first hour, the option to cancel is not available. Then the food is delivered cold. So I'm being forced to take food that isn't even ready to be served. Absolutely the worst! DISGUSTING