Uber EatsReviews 1,339

My husband and I ordered food with Uber and canceled within 3 minutes because of all the fees. We called the restaurant and placed the same order with them & picked up. My husband checked his account and Uber eats still charged my husband the food amount stating that the restaurant had started the order. First, that's not a problem because we still got the food. Second, uber said it would be 90 mins before our food arrived, so our food was going sit there for an hour before we got it? When I called to get our refund, they denied it. Just make sure you are aware of all the fees & you will pay if you cancel! We will not ever use Uber Eats!

I received the wrong order delivered to my house. When I tried to call the driver, I had not way to contact them because they marked the order as complete. I submitted a claim to UberEats with a picture showing the receipt for the order with the name "Andrew" and only four items purchased (my name is Jennifer and we purchased six food items). Customer Service responded two days later stating that I was not eligible for a refund because I've submitted a large number of refund requests in the past. I have literally only ever used Uber Eats to order food four times ever and have never submitted a refund request through the platform before this. When I tried to challenge it, they just kept replying standard messages that I was not eligible after reviewing their policies. $25 worth of food plus tax, delivery fee, and tip down the drain ($33 total) because the order was freezing cold and completely different than what I had ordered. Needless to say, I won't be using Uber Eats in the future. At least GrubHub gives me a window where I can still call the driver and address the matter appropriately.

I complained to Uber Support, but no resolution to date. "Barbara" delivered a pizza with a piece missing out of the box. I discarded the entire pizza as who knows what else she did after getting into my food! Gutsy, rude and I will never order from them again. My advice, try a different food delivery app. I sure will!

I just cancelled my Uber membership. Uber delivery has declined so much over the last year. Even customer service is not great. Many times it takes 2-3 different Uber drivers to get my delivery. At least 75% of the time restaurants are missing items in my order. I'm very dissatisfied.

First time using Uber Eats and i saw a Buy 1 get 1 free Order. I put in an order and placed it. However, the website barely gave instructions that you have to put in another of the same order to get that one free. So i thought if you put one order, you get the 2nd automatically. Absolutely absurd User Experience. And the fact that i have to call to get a refund instead of clicking a button on the order section is awful and out of the times.

I just ordered two curry goats from Wilson Caribbean Cuisine and it was extremely disappointing! I had instructed the store to tie it up securely. The time before this they had taped up the plastic bag in a perfect manner. This time it was like they were being too cheap and careless. Right after I wrote the review on them, they wrote back saying that they ALWAYS tape it up secure for UBER EATS etc. and how whatever happens when the driver picks up the food is NOT their responsibility! So now i am sure your company is going to say the same thing as their company said. Ugh. This is sooo dangerous! It is extremely bad to mess with restaurants, and UBER EATS etc. I now see that trust none is a great motto!

1. Drivers get to restaurant, but then cancel the order forcing Uber Eats to find another driver only for them to do the same. Dudes, just go to the place and pick up the order and bring it here!
2. Drivers take the longest routes possible when the shorter routes would guarantee food safety is being met! Where are you guys going, going in the OPPOSITE direction of my house!?
3. Good luck getting straight answers, cause they have an automated bot replying and not fully grasping what you're telling them.
4. I pay for priority service, in the hopes that they aren't taking alt routes to get to my place. That they take the order straight here. In the hopes that the food will be edible. It is an absolute joke.
5. Uber Eats is a business designed to pick up orders and bring them to the customers. But they are no longer efficient.
6. Oh and good luck getting EVERYTHING in your order. They will not double check the order to make sure everything is there. I've been shorted menu items because the stores went "Here you go" to uber eats and NEITHER ONE checked to make sure everything was THERE.

Wij hebben 2 keer besteld bij Uber Eats en nooit ons eten aangekregen. We hadden wel betaald maar het eten is op een volledig verkeerd adres geleverd. Wij krijgen het niet terug betaald. Ook de zogezegde korting werken nooit.
Ze zijn nu 8 klanten kwijt en er zullen er nog volgen!
1 ster is nog teveel, eigenlijk wou ik geen enkele ster geven.

Can someone give me a good reason why Walmart would send an uber eats driver to drop off my Canon camera? Can they ever be dumber! My Canon camera NEVER got received. Only took a picture of a print label which proves nothing of where my package was delivered or if it wasn't delivered. Driver name Felixia F. Never dropped off my order. Thief!

Waited four hours and order never delivered. Contacted Uber Eats and received a ridiculous response. They refused to cancel the order and provide a refund.

So, ordered my food. Watched it 'being prepared ', 'driver on the way', 'restaurant finishing up'. After an hour of waiting. UberEats canceled the order without explanation. My money on 'pending ' in my bank account. So, i got no food and now my money is on hold for 2 to 3 days. The 'SUPPORT'. If you can call it that said they couldn't do anything and forwarded my proble to another dept.

Don't waste your time you'll lose weight waiting for the drivers then if you wait two hrs they still won't give you a full refund so you're fuqed. Door dash is the same company we need to go back to the business doing the deliveries

After waiting 45 mins for an order placed we get a notification that they were locating a new delivery person. 20 minutes later [over an hour total] got a text message that the order was canceled by ubereats support team. No explaination.
Called support, was placed on hold while they "checked into it" and was suddenly disconnected. Will never use their app or service again.

I placed an order and 3 seconds after I canceled because I changed my mind, I called them to get a refund and chatted they just took $13.00 for cancellation fees the order was not fully placed before I cancelled and they refused me a refund after not providing service I WILL NEVER NEVER USE THEM AGAIN

I've used Uber a ton, recently I feel like they've gone down hill. My order was delivered to the wrong address, even tho I had the correct one on the app. I contacted Uber and they told me my meal was not eligible for a refund. Which makes no sense, your driver literally took it to the wrong place and I did not receive my order. They offered me a 5$ credit on my account for this inconvenience. After much going back and forth, they finally refunded me. But I 100% will never use Uber eats ever again.

We ordered Uber eats tonight. 2 hours to get our order. Now we have to eat a cold dinner after 9:00! And on top of it being cold, we only received half of our paid order and it the half the sausage was raw in the middle! It's been over a year since we used Uber eats, I don't know what possessed me to use them again. I obviously forgot how horrible they are so hopefully I will remember in another year why I don't use them! Lesson learned! We'll definitely stick with Grubhub and door dash! I order food all the time because I'm unable to cook any longer because of my disability! Just won't be from here ever again!

After my first mishap with them of no one delivering my food after 2 hours I thought to stupidly give them another chance…well I was wrong to. I ordered Starbucks when I received my coffees and sandwiches my ice coffee was melted and there was no ice left, my sandwiches were cold and my grande hot coffee was cold and only half the cup was full. I reached out to Uber that half my coffee was missing and just like the first time they refused me a refund and it was pretty much a "not our problem" kind of thing. They told me to reach out for further assistance to which no one ever got back to me. I never have this problem with DoorDash and Grubhub. If there's an issue they refund you no problems but Uber eats ask for proof you show them proof and then it's like oh well. They are literally the worst I would of been fine with credits but they don't even bother.

They have HORRIBLE customer service. I was transferred at least 4 different times to different "specialized departments" but not a single person knew what they were doing. I had to repeat myself and the problem multiple times even AFTER I was told I would not have to and a report would be sent. I was on the phone for 45 minutes and was on hold for about 30 minutes out of those 45 minutes in total. Bad experience overall.

If there was a options of giving no STARS I would give them a punch in the face!. It was a few times some of my items were missing and uber refused to give my money back. The customer service for the representive are so stupid they are not helpful. The drivers are also lazy as f* and deserve to eat $#*!.JUST GO AND GET FOOD YOURSELF. THEY NEED TO REMOVE UBER EAT FOREVER THEY ARE A WASTE OF MONEY AND TIME!

I have experience over 10 times where my orders are taken one guy was demanding I give him the code and he wouldn't bring my order I was treated poorly called customer service n they said we refunded you and that's good but not the point what is going to be done about this …. These pple pick up our orders and so t bring to the door or wait around like we not looking for them so they can keep it or they go to pick up and cancel after getting ordered the next driver show and there is not order ready this is disgusting and will never use again for service and I'm reaching out for legal action the last guy was disrespectful and we give our adress out n I'm uncomfortable now with that behavior delivery guy name Warren he's is a black male in Dallas stealing orders and treating you poorly when I didn't do a thing to this youn man to treat me this way