Uber EatsReviews 1,339

Tried first order with UberEats tonight and I learned my lesson! Will never order again. Started an order using the app; got closer to checkout and saw $73 total for $59 worth of food with no explanation of the additional charges. Went to next screen, thinking the charges would be explained and I'd be given a chance to review, but instead the order submitted. I quickly hit the 'back' key in the app to go to the previous screens. Never got a text message order confirmation, nor any email receipt, and nothing showed up in the Activity tab of the app - so I naturally assumed somehow the order had not gone through. I ordered food from another place, picked it up, came home and started eating. 30 mins later, my UberEats order arrives and I see I was charged an additional $9 tip that I did NOT AUTHORIZE. Chatted with Uber support, no luck, refused to reimburse or even refund the 8.99 service fee. Well, lesson learned -- I'll never, ever use UberEats again.

I'm learning to hate the service Uber Eats provides. It starts from the beginning of the experience. As you are considering where to order from Uber Eats tells you a window of time that this particular restaurant can fill your order. Every time i have placed an order the delivery window comes back as longer than advertised. I have never appreciated a "bait and switch" but if I'm hungry and the additional time isn't completely aggravating wont cancel my order. Tonight started with these familiar annoyances...and then got worse! Ten minutes after placing my order I get an announcement on the app, "Oops there has been a problem." No other details and the latest delivery time has gone from 10 minutes longer than advertised to 37 minutes longer than advertised when I ordered. I tried to get through to a human via the app on my phone. That process is needlessly annoying and did nothing to encourage me to be calm as I waited for 15 additional minutes after the app said I was being connected to a customer service rep! Why is it that Uber Eats doesn't seem to understand that if a customer is angry enough to contact customer service it is in the company's best interest not to create an experience that adds to the customer's sense of being poorly served. The customer service rep on the app stopped responding after a few questions leaving me without answers, satisfaction or enough time remaining to cancel my order. So food arrived 57 minutes after ordering instead of 20 and what was delivered came in damaged packaging and ice cold...which would have been fine if I'd ordered ice cream but I'd ordered a hot meal. I don't know who will read this review but if you are anything like me you see no reason to be charged for the privilege of being told substandard and ineffectual delivery service is worth the expense because it allows you to order something other than pizza or Chinese food. Uber Eats, if you are listening or reading, the service you currently provide is not at all worth the fees you charge and if it were possible to launch legal action over your bait and switch tactics at the time of ordering I would be very happy to meet your lawyers in court. As it is I must be satisfied with writing this review and then copying it to every online forum I can find.

My son ordered food from Sonic, and one of the meals was wrong. So he canceled the order, and they allowed the cancelation to go through, but they won't refund his money. The order was canceled immediately there is no way they started preparing the food that fast. After contacting them, they refunded $25 of a $65 order. This is absolutely ridiculous. If a refund can't be given there shouldn't be an option to cancel the order.

Use a different app. If the driver steals your food (or, my coffee in this case) Uber will refuse to refund if you are too new or - get this - you have reached your refund limit. What business supports drivers stealing?

Use a different app. I have never, EVER had this much trouble ordering delivery. I ordered twice, and both times were awful.

One more time...use a different app.

About 90% of my orders have missing items, incorrect food, or it arrives cold. Uber Eats after a while for not refund you for these consistent mistakes made on there and the restaurants end. So you're paying for food you didn't receive or poor quality. I do not recommend Uber eats to anyone. They don't seem to care or be concerned with my experiences.

I recently realized I'm getting over charged with bogo on uber eats. Every thing I order. Instead of taking away an item as bogo suggests it adds an invisible item while showing u it took money off but in reality they are adding more price onto ur meal then if u never used bogo at all.

I won't use this anymore too much money to always get cold food that takes too long I'm tired of it!

I placed an order through their website. It automatically set the address of the place I was ordering from. I put my address in the location information for delivery. The delivery driver even called me after she picked up the food to verify. She made a comment that my address was "that far" which I don't know if that meant she didn't feel like coming to my house or she assumed that because my name sounds african american that I lived in a bad neighborhood. She stated that she was going to put the address in the GPS and was on her way. 2 minutes after we hung up, she marked my order delivered and I got a message. We never got our food!. I sent a chat message to Uber eats (they don't have people on the phone to answer complaints or head of possible issues) and the person just kept saying that they couldn't credit me. I was charged for food that I never got and this lady cancelled the order with the tip on it and I was rebilled with the tip separate on my credit card. She probably ate the food and was laughing because they will just let ANYONE drive for them. They need to be shut down for service like this. I will not rest until I get this charge reversed. I ended up driving up there and paying again for food I never got the first time. Sooooooooooooooooooo mad! I did not attach the reciepts because they have my personal info on them. Don't need another issue while trying to solve this one.

Used Uber Eats for the first time for a grocery delivery. Never again! Out of 11 items, only 4 were correct. I was missing 2 items and 5 were incorrect. I spent 40 minutes chatting with an agent and another 45 minutes with another agent on the phone. Both as incompetent as the shopper/driver. After explaining my issue again and again and sending the requested photos of the items, I still didn't get my issue resolved. I have 3 pending charges on my account and no detailed receipts have been sent to me for any of them. Stay away from this extremely inept company!

I delivered for Uber eats, and never got paid, when I contacted them, they just gave a run around, I think they are a scam, and use poor people. Hey Uber I am still waiting to get paid, I hope a class action law suit starts up against, for the people they ripped off

Buyer beware! Uber Eats in Winter Haven, Florida refuses to make refunds or issue credits when they make mistakes on your order and leave items you have paid for out depending on which restaurant you order from. This is deceptive and unfair because all of the other delivery services do not operate in this manner and Uber Eats doesn't inform customers of this "policy" until after you have paid and tipped in advance for food you end up not receiving. I gave Uber Eats 1 star only because there is no option to give 0 stars.

I ordered on accident so I canceled my order because of several different reasons. First of all the coupon codes did not work for me first time user first order. And the delivery time was too long 40 minutes and I canceled my order right away but I still got charged full price for the food which I did not get. It was "compensation" for the merchant I was unaware that I will not get my refund after canceling and I am a first time user I don't deserve to get treated like this! Just robbed my money! This is ridiculous!

I ordered one medium pizza, and one small salad. I was charged 90.11 Uber eats is fraudulent and customer service is a joke. I was basically told they can't reverse charges and I'm stuck with it. For 90.00 I could've had Flemings.
You've been warned. I will never use them again. Door dash is more reliable.

A girl Rachel delivered my food yesterday, and I put it in my refrigerator because I had to leave unexpectedly. Later that night I got home starving and was so happy I have food at the house. I've worked over 70 hours and six days and I'm tired of eating sandwiches. And then found out that the girl stole my food. I was soooooo upset. And she got a good tip too. What a waste of my hard earned money going to another driver who doesn't meet the requirements. She should be fired.

I reviewed a restaurant on Uber Eats app and despite not adding a tip of any type, I was charged £6.50! WTF?! They refuse to refund:

We're currently unable to adjust tips if you have chosen to tip after the order is completed. This is because 100% of the amount you tip goes to the delivery person, and they receive your selected tip directly after you choose the tip amount.

In the future, please make sure to select the correct amount that you'd like to add as a tip.

I DID NOT ADD A TIP!

Today is my sons birthday so I made my FIRST order on Uber Eats for wings for the whole family. The total amount of the order was $65.00. My food was never delivered and when I called customer service I was told that it was my fault I put the restaurant as the delivery address. I am positive I put in my home address but even if I made a MISTAKE… common since would tell you that the food isn't suppose to be delivered at the restaurant it was ordered from.
Customer service was rude and didn't make any attempt to resolve this situation. They could care less. The last of my money just gone. No birthday dinner for my son… In fact… no dinner at all as that was the last of my money. Thanks Uber Eats! I will never use you again and I will make sure everyone I know and every social media platform is aware of how heartless you are.