Uber EatsReviews 1,339

After initially emailing and explaining that the app had suggested the food would not arrive for 3 minutes (it kept saying that it would be another 3 minutes for nearly 20 minutes), and that they should look into their app they suggested I rate the driver and call the restaurant.

First of all, I've told them that the concern is the application itself (that they should look into) which after emailing them again, they explained that I should rate the driver and call the restaurant. What? Either they don't read their emails properly or their Customer Department is just told to throw out canned responses regardless of what the issue is.

If in fact, somehow this issue was the result of the driver or the restaurant, Uber Eats doesn't seem to take any responsibility for the third parties that they are affiliated with. I've used Skip the Dishes and have only occasionally used Uber Eats. I will no longer being using Uber Eats. Skip the Dishes when faced with issues, take accountability for the product, not directing the customer to follow up.

What a joke.

Probably the worst app I have ever used. My food arrived cold multiple times, I have called customer support only from them to say it's nothing they can do. That's not okay when you a spending $20-30.

Customer service for Uber is nonexistent when something happens on their system the most you'll get is $10 back even if it's a complete screwup in your entire food is damaged destroyed or you didn't get it I've had nothing but issues with customer service and Uber it's absolutely disgusting I've been ordering here for years and they permanently lost my business now after the last time. Their app was glitchy I Was late night browsing somehow it placed a order for the morning which I would never do when I woke up I had no confirmation no delivery call nothing I found a bunch of cold damaged food on my step resulting in a $56 charge on my card and they said since I received the food cold and damaged no refunds can be made. Are you kidding me?! I'll do my business with Skip from now on because that is repulsive because at least they have some form of customer care and accountability! Your company won't last Uber. Despicable.

Terrible! They always say they are "preparing", then cancel order at the last minute. Waste of time.

I never received my last 2 orders they most likely left it at the glass door to go up stairs but I don't live up there and I told them that they have taken over 50 dollars from me and I never got my food a
I will never order from them again

My first time doing Uber eats and I already hate it! They have promotion for new drivers, stated you will receive the promotion money once the 75 deliveries are completed. Completed the deliveries and received nothing. Called support team they don't see it in their end door dash is better in my opinion! I have been doing door dash for years and every time they promote a promotion and I complete it. It was in my account quickly! I also think Uber sends you out far for little pay!

Ordered from Panera within 60 seconds canceled and they charged me for the full order! Called customer service and they were unable to help or do anything to help! Not right that I should be charged the full amount for an immediate canceling! They were barely speaking English and were very in helpful! Absolute trash I will never order from them again! Door dash all the way!

We ordered from Red Robin at 5:10 and I paid extra to have priority service. They are15 minutes from our house. They said they would arrive at 6:15. The latest it was supposed to arrive was 6:45. After an hour and a half after ordering the update said we were first delivery and they were on their way. They first went farther away from our house and didn't arrive until 7:00. Our order was very cold and we had to reheat it which made it awful. I am getting away from this service as they SUCK! Stay away from Uber Eats. Driver was Gia. We paid over $50.00 for two adult burgers and a child's burger. Insane.

I placed a shipping order via UberEATS. After days of not receiving my order, I contacted UberEATS. I asked for a tracking number via chat, 2 hours and 5 reps later, nothing, no tracking number. I called ue customer service, after a 20 minutes, no tracking info. I am out my money and 2 and a half hours of my life. Horrible customer service, horrible experience.

I was at a friends house and try to order two pizzas when ordering I noticed that it was going to my house so I instantly canceled it and re-did the same order within one second to the same place for the same food. I also was delivered that food from this place. I find out that I'm going to be charged for the first cancel delivery when I ask why they tell me the merchant started making my food. Well that can't be because within one second all I did was change the address, not cancel the order a the order is placed on the app one minute apart so even if they had started making my food, they didn't lose anything because I re-ordered it right away But I know they didn't start making it in one minute but regardless I got that food. All I did was change the address and they are trying to charge me the additional $35 so it would be $70 for a pizza what they're saying makes no sense and it is a total lie. They are just trying to rob me so I canceled my premium account I'm going to dispute. The charges with my credit card is fraud and I'm never going to use Uber again when I use literally almost use them daily and they let a premium member go also they could keep this $35 they seem pretty desperate and after that I would never trust them again there total liars and the customer service is terrible. They just click right up on you and they don't even respond to any other messages.

The only positive review I can give is to the customer service rep who was able to cancel my order that was 2 hours late and couldn't get a driver for. While Uber Eats loves to spam my email with rewards and deals, none of them are applicable to any of the restaurants within a 40 mile radius of my home. So I'm really not getting a good deal. Also, there are barely any uber eats drivers which is why my order was 2+ hours late. No one was accepting the pick up. I ordered with Doordash five minutes after my Uber Eats order was cancelled and a driver immediately accepted it. I got it in under 30 minutes, no complaints. And it was even cheaper than UberEats. Same restaurant, same order. Switch to Doordash.

Uber Eats picked up an order at 5:21 pm and delivered it at 6:15 to an address 1.7 km away. Of course it arrived cold. What kind of bull $#*! service is this? Why do we put up with this crap service?