Uber EatsReviews 1,339

While I've been ordering from Uber the delivery service is extremely poor and they don't really care. I'm a regular customer and they don't have any drivers to deliver the food. 2 hours to deliver and continuous changing the arrival time clearly states the something is definitely wrong with their service. They are price gauging with unreliable delivery times. I will never order again.

Do not order through this app, delete it and never download it again. Every single order I have ever ordered through this app has been burnt beyond believe, colder than the Arctic circle or completely wrong. There's no customer service to call or way to get your money back. Seriously just don't waste your time or money ordering through this app. The food is always botched and you will waste your money. The drivers do multiple stops so by the time you get your food it's absolutely disgusting. I don't understand why you pay for delivery of garbage. Just shut the company down, seriously. You're gonna get someone sick.

Got a notification that my order was delivered however no one brought anything to my house! They charged my card and I got no food! Their process was to call the driver! This f***'d up individual has the audacity to say they handed the food to me which never happened and they did not refund me because of this statement! Now here I sit HANGRY AF and $33 short for their $#*!ing driver to eat my damn lunch! Never use this service! Rip off!

My 9000 money stolen via this app.no any solution for that.bad customer help.i complain it several times.but no any solution

I just got money stolen from me by Uber eats. I tried to order food for a friend as as gift. The app used a different rib restaurant for the order. I saw it immediately and canceled the order, within a minute. Their chat help said too bad. Charged my credit card 34$+. I finally extracted my card and deleted the App. Unbelievable service. I'm thinking report to state attorney general. Horrible.

I'd give them a zero if it was an option. My account was hacked 4 times in one day. Uber says there's no record of the charges, so they won't pay me back. I now have my bank and a lawyer involved. Do not use them, your info is not safe.

My husband thought it may be a good idea to order some food from Uber eats, McDonald's to be specific,to save me some time after work to not have to cook dinner. So he proceeded to order two quarter pounders with cheese and two large fries from McDonald's. Got the bill, the lady came and just handed him the order after trying to find where we were at, and handed him two bags of food. He asked her, "why you handing me two bags" because well this is your order she said. This is not our order she said yes it is and left. My husband decided that he was going to go in the house and try and call the number that was on the receipt on the package. Nobody would answer the phone. After several attempts, nobody would answer this phone. I got home and he told me what had happened and we're like what are we going to do with all this food? We don't eat hamburgers on a regular basis like this. So we decided that maybe they would come back for it once they realized what had happened. So we're sitting here waiting for the people to maybe call us back. Haven't heard anything from anyone yet and this is Wednesday this started Tuesday night. So I wake up Wednesday morning and I check my balance for my card and stuff and I have a charge of $88.95 on my card from Uber eats! Now how in the hell are you going to charge me for a mistake that you did, you would not rectify? You wouldn't even call back! You had our number! This is the first and THE VERY LAST TIME that we will EVEN EVER CONSIDER using Uber eats again! This was so wrong it was stupid! They should really get rid of Uber eats! It is worthless!

I'm a driver and worked an 8 hr shift on Christmas Eve. We were super busy and I never sat idle. They are saying that I only received $7 in tips and I find that extremely hard to believe. Then to add insult, they are claiming some technical issues for not paying me the promotion pay I signed up for. Every day they have some ridiculous reason for their refusal to pay me. After looking online, they've been doing that since 2016 to the drivers. According to Forbes, the CEO made $20m last year (2021) and I'm sure there weren't any
Technical difficulties with his payments.

Because I could not go up the street and grab some Icy Hot, I ordered it over Uber Eats, $41 almost an hour and a half later still nothing! They're going to pay the delivery driver less than 30%, keep the rest of it and give no explanation or any compensation for my delay. Uber is no longer a service it's a money hungry machine. I mean they literally have one star everywhere.

ON December 22nd I placed and received an order from Walmart totalling $43. I Was charged twice. All efforts to rectify this have been stonewalled by customer service citing Policy and redirecting blame elsewhere. Disgusting and dishonest service.Use at great risk.

Worst customer support I've experienced in my life. Support name: Bryan.
Deleting UberEATS app after using for more than 5 years due to this worst support experience.

I am so over ordering food to receive the wrong order or have uber cancel order. Customer service is lacking

I live in Manhattan NY. I ordered from a local restaurant. The driver brought the dinner in a timely manner and it was good. The second time I tried to order a similar dinner from the same restaurant. I was using a computer and could not register the site on my phone. The site wiped the information page and I lost contact with the driver. There is no phone or connection help from Uber that I could find. The driver lett the meal on the street in from of my house. It was found by a neighbor and brought in. I cannot blame the driver for this debacle. I blame Uber. I will not use their services again. I never had this problem with Gubhub or other services I used. The lack of a way to retrieve information is essential for this kind of service. My experience was bad and will not use them again for anything.

Ordered from UberEats during our snowstorm (wasn't snowing at that moment) and after about 5 minutes I realized nothing was happening on their tracker, so I called the restaurant and found out it was closed due to the weather. In the meantime whoever was there or maybe the restaurant's system automatically accepted the order (even tho store was closed). Went to UberEats to cancel the order, really as a courtesy, and they said because the order was accepted (at a restaurant that was closed so also I blame the restaurant) they were going to charge me 13.27 to compensate the driver (who didn't exist) and themselves of course. That is actually more than the cost of the meal I ordered. I threatened a lawsuit and they gave me a $5.00 credit (big whoop). I'll use that credit once and then cancelling my subscription.

I was gifted Uber Eats gift two cards totaling $50. I decided to use them for two Pizza Hut carry-out pizzas. I was stunned to find that one pizza through Uber Eats was $46.48. I ordered a second identical pizza directly from Pizza Hut and the cost was $17.35. I use this Pizza Hut regularly and that is the "normal" price for the pizza I ordered. When I picked up the two pizzas, I asked the manager why there would be such a huge difference in the cost of two identical pizzas. He just laughed and said I'd have to ask Uber Eats. All the customers in the store heard the story and got a good laugh. Of course there is no way to talk to Uber Eats but no explanation could possibly justify a $30 up charge on a $18 pizza. Done with Uber Eats, never again.

Beware of using their UBEReats gift card scam. I purchased a $100 gift card. My sister is unable to open and use. UBEReats refused to transfer this unopened gift card, so they will be able to keep the $100 free and clear.

Worst company I have ever company across! I can confidently say I will never use any of Uber services again and I will sell all of my shares! I ordered £20 worth of food, my food never arrived and uber refused to give me a refund! The customer "support" said I should write a negative review about the merchant but they cant provide a refund. So I paid £20 for food I never ate and they did absolutely nothing about it at all but say "we understand your disappointment". This wasn't the merchant fault, I used uber services to receive a delivery and it never arrived! I can't believe that my money was literally just stolen from Uber. Honestly the worst company I have ever company across and I will never be a customer again. I highly recommend not using uber eats because if anything happens to your order order they will do nothing about it and just "apologise for the inconvenience'. You are the worst company on the planet, I am disgusted! This review will go wherever I am able to write a review. I hope Uber goes bust for stealing my money!