Uber EatsReviews 1,339

I waited an hour and a half for a courier to pick up my order. I asked to cancel it or even pick it up myself and they gave me a $5. Two hours later, I got my food and it was cold, sitting out on my driver's passenger seat for two hours no container and they won't refund it.

Customer services are a joke, its like they only reply a standard copy / paste response, and feel like your talking to a brick wall. When they are at fault, like their promotion codes don't apply, whilst you get charged the full bill, then they do not want to know! Stick with Just Eat, as the honour there promotion and word. Just eats have the worst reviews too, stay clear of Uber Eats!

First order from Uber Eats. Waste an hour only to have the order cancelled. Worse than Doordash, and that's saying something.

Uber Eats just cancelled my order without notice after a 2 hour wait. No compensation or anything. Don't order from here. They are awful. Last time we used them they allowed a driver to steal my husband's sunglasses. We will never be using them again.

I responded to a promotion and had just about the worst experience possible. Just about every item in the order was wrong! They were not only not what I ordered, but they were NOT the substitutes I agreed to. The "customer service" on the Uber Eats chat was also about the worst ever! This was my first and absolutely last time I will order groceries from them.

I mainly do Uber eats for extra money on the side, I like DoorDash better due to Uber eats sending you to restaurants that are closed or permanently closed and only giving you $3 for a $21+ order. They take forever when it comes to customer service/getting help. Recently I did delivers all night and when I went to cash out, it wouldn't let me. They told me I have a hold on my account bc of not delivering my deliveries when I know that I delivered every single one.
I'm wondering if a customer lied or what but they should be able to see my driving/me msging my customers telling them that I delivered their food. It's annoying because I can't get all my hard work/earned money and have to wait for this process for them to go everything which will take forever. I would've just saved my gas and not done any deliveries. DoorDash doesn't have this problem and they will give you at least half of the trip if the restaurant is closed/if the customer cancels. I'll be switching back to DD.

Got a $5 "coupon" on a $19.79 missing item... been redirected 2x when trying to get help and reimbursed. 3rd or 4th time this has happened... DONE!

I'm so sick and tired of immaturely of customor service. I'm tired that they dont listen to customers. Its not first time i also tired being treated unfairly too. If food arrive late. Its gonna be cold show some respect and refund customers. What drive me crazy its fact yall dont listen to customor when there error going when there techinal issue when app. My order disappear nd reappear. Than my drive cancel. They request new driver time frame i wont be around the time it arrive. There so much problem uber eat cause that if this doesnt stop going they show no respect toward customers or how you feel pretty soon no one will order from you. Cause that true treat people how you want to be treated show respect to customor customers is alway right. But never take advance of customers never use customers money has greed. Most importantly show honor for people who has memebership. If order keep coming in wrong or incorrect. Or Driver cancel and request new one if customor is busy cant be around yall not gonna refund when it wasnt customers fault for time frame it suppose to be and stop? If it cancel person need to be going out yall dont listen that customor wont be around that time. Ur gonna still charge them that is call poor customor service. Pretty soon ill be walking to get my food instand ordering from yall. Cause im tired of poor treatment

Waited 2 hours for an order that never arrived, only to be told "oh don't worry, won't charge you for food you never got."

Service is horrible not to mention the multiple trips per order if it does get to you.

Uber eats is a terrible app. It switched me from the location restaurant that I wanted. Then it had no easy way to add extra sides.

Poor customer service double billed ripped off and they do nothing, to much personal info and my bank statement

What an incredible rip off. I got Chick-fil-a and thought it was pretty over priced so when I got home I pulled up their online menu to compare the price for pickup to the price I paid Uber.

First thing is notice it that the menu items are 30 percent more expensive on the Uber menu.

Then there is a 3.16 "Service Fee"

Then 1.99 Delivery fee.

Then a tip for the driver, 4.13

So ordering my food at the store or online for pickup for my Chicken sammich and chocolate milkshake would have cost 10.44. Final cost through Uber Eats, 24.78

Never again.

I placed the order at 3:46pm. The estimated delivery time was at 4:40pm. The order arrived at 5:10pm, which is one and a half hour late!

If there's zero start, I would put zero. I ordered food last October 17th. As an uberone member, I got $5 credit for late deliveries and I messaged them because my food was late an hour and they compensated me with additional $5. On the same day, they took it out of my account and marked it like i used it. I have the screenshot of it and i tried to fix it but the customer service told me that I used it on my order. Even though I sent the screenshot, still she insisted that I used it. Worst customer service and company. They're cheating to make money and disregarded their company vision. Be careful what they offer and be aware of your ubercash.

I have used Uber Eats frequently and 90 % of the time there is something missing from my order. I am finally done using them as so disgusted from the lack of service of my orders and by the company as a whole to work with me regarding screwed up orders.

Uber eats should change the brand name to Uber cheats. They deducted the credit from my account for one reason, and on contacting them I heard no response.

When I had Postmates not one missed delivery, now with Uber eats I found out they have an outdated mapping system which is the worst no one can ever find my house ever. God bless the drivers and the coaching I can give them. Uber eats has always been the worst and still is get a clue IT and management get a clue with digital innovation you greedy you know what