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Uber

1.5

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Uber Reviews Summary

Uber's reputation is marred by significant customer dissatisfaction, primarily stemming from a perceived lack of reliable customer service and transparency in pricing. Many customers express frustration over unexpected charges, inadequate support during issues, and poor communication from drivers and the company itself. Positive feedback is scarce, with some drivers noting satisfactory earnings and enjoyable interactions with passengers. However, the overwhelming sentiment highlights a need for improved customer care and accountability, as many users report feeling abandoned and undervalued, leading to a growing trend of customers seeking alternatives to Uber's services.

This summary is generated by AI, based on text from customer reviews

service
434
value
393
shipping
165
returns
188
quality
328

We monitor reviews for authenticity

Texas
3 reviews
2 helpful votes
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I have driven for UBER in Kansas City for over 1 year. I have also assisted with the regulatory process by testifying in Jefferson City State House and have participated in a number of Uber charitable/community events in KC. The greater Kansas City Missouri and Kansas metropolitan area people just LOVE riding with Uber and truly appreciate the higher level of service and safety that Uber delivers over the archaic taxi services. Uber is also a very good company that treats its drivers with great respect. The Uber app for Driver Partners is simply amazing and has evolved to include trip details, earning summaries and great rewards that rival many US Fortune 100's offerings. As to earnings, Uber provides a real opportunity for drivers to make good money doing a highly rewarding job on a full-time or part-time basis. At first, Uber will enter a market with a much lower price than the taxi services to help boost the customer base but they are also smart enough to know that price increases are also necessary to reflect the higher level of service that Uber delivers while still providing personal transportation at lower prices than taxis. With the latest revolution in Kansas and Missouri Taxi Code to solidly position Uber in Kansas City for the longterm, drivers should expect to make hourly rates in excess of $30 per hour due to increased demand. It's great to see that Uber, and Uber Riders, has elevated the job of driving for personal transportation to an attractive opportunity for students, single parents, single-mothers, veterans, ex-taxi drivers and anyone who wants to sup, went their income or make a good salary on a full-time basis. THANK YOU UBER FOR PROVIDING OPPORTUNITY FOR MANY IN KANSAS CITY AND FOR MAKING PEOPLE HAPPY!

Date of experience: July 6, 2015
California
3 reviews
24 helpful votes
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I would give Uber less than one star if I could. I drive for Uber and was shorted time and time again. They short drivers and overcharge passengers. They are trying to make a lot of money fast at others expense. And women drivers are not safe. Women don't last long at Uber. If they don't quit from being put in danger or because their pay is constantly short. I am starting a support group for former female drivers. If you are one, Please contact me. I have a support group in San Diego.
And if you do sign up and drive for Uber please use my referral *. Drive 20 rides in 30 days. Please check current promotion, Uber will change requirements. If you want to get an even larger bonus contact me directly. I am my full name at Gmail.

Renee Belinda Cooper WomenDrivingWomen.org

Date of experience: July 1, 2015
New Jersey
1 review
2 helpful votes
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Called uber xl. Got exact time and location. We were at Renaissance Hotel in Raleigh. Driver texts and says he is at our location, which is is not. He says he will be at our location in 2 minutes. I watch his (lack of) movement. Finally I cancel when he faiks to arrives. Then I am charged $5 for canceling. I am canceling uber

Date of experience: July 1, 2015
Washington
1 review
18 helpful votes
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Ripoff
June 29, 2015

After their 20%, driver must put a side 15.3% for tax and social security, also pay for gas, maintenance and car depreciation, insurance phone service, also need to buy personal insurance or penalize at the end of the year due to Obama care and car payment, if you make $100 every 4 hours and work 12 hours with no break and lunch and no overtime pay, you tell me how much per hour you get paid, Uber is lying about $30 or $20 per hour income.

Date of experience: June 28, 2015
Canada
1 review
8 helpful votes
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It is unfair ilegal, unsafe for 100 percent, annoying inefficent stupid customer service staff in toronto. These are people who are purchasing laws to operate. Must be regulated legally.

Date of experience: June 28, 2015
New Jersey
2 reviews
9 helpful votes
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Dont trust Uber
June 26, 2015

I was making more than $100 up to $200 per day averaging $17.50 fare each trip and 3.2 stars out if 5 when my logins were rejected as druver account not activated. I had no customer arguements or complaints except for a support email from somebody named Eric who said that based on past ratings Uber no longer will use me as a contractor. The email time stamp looked ficticious as is read 13:45 when it actally was sent at 15:45 or 3:45Pm. At 6:30pm the email completely vanished from my Imap email on both devices i had used. You will run out of data if you dint have an unlimited plan. There was so much construction that the Uber app sent me up to four miles further several times. At the same tume Uber's sever started having SERIOUS issues making their site likely under attack. Will i get my job back? Uber has NO PHONE SUPPORT WHATSOEVER. There us very turse limited message and the email support goes to different desks to someone other than the source of the problem. This on Friday the weekend of summerfest in milwaukee.
Life's not always fair but management by big business of local traffic matters is a failed experiment and should go back to communist societies that rob the priductive and hide the resulting windfall profit to the corrupted manager types who only grease the sqeeky wheeks.

Date of experience: June 26, 2015
Arizona
2 reviews
9 helpful votes
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Driver pay
June 26, 2015

Uber owes me over $600. They say I must have a checking account even though they have put money in my savings account after my first complaint. I do not have a checking account. They are illegally holding my money and I am hoping to get a class action against them. Lee from Austin

Date of experience: June 26, 2015
California
1 review
17 helpful votes
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Heres the way to look at Uber from a different perspective. I live in Newport Beach California, I get up about 5:00 am and hit the road. Trips to the airport are common this time of the morning. LAX trips at least 5 times a week. Before 9:00 am i have made around 50.00 Take a break until I feel like it. Drive mid to late afternoon in by 8:30 pm I just made 120.00

I average 700.00 a week x 4 equals 2800. 00 Nice little addition to my V. A. disability. You have to run this as a business. You dont drive you dont get paid period end of story. If you have problems with the navigation how about changing what your using. Waze is awesome with the Uber app.
I don't see how anyone can consider this as being an employee. I work when I want to. I take off for vacation when I want to. No one is in charge of me to tell me when to drive or where to drive. And for those of you who complain about the maintenance on your car. Well, You should be keeping the maintenance on it any way. No wonder most of you got engine trouble. Using your car while working is a huge tax advantage. Oh insurance... You are required by law to have that any way. A little extra coverage may be required but to me its worth it.

Some drivers have bad experiences with driving for Uber. If you drive in a bad area guess what you gonna get bad riders. But alas! You have control of who gets in your car. Boot em out. Say thanks but no thanks and go on about our business. I drive in a very good area and in business areas. On occasion i get a really stupid jerk wagon. Guess what? He no ride with me. Stop complaining if you peeps cant run a business and figure this Uber thing out. I m sure Chuck E Cheese has a spot for you behind the Pizza counter.

Date of experience: June 23, 2015
Georgia
2 reviews
14 helpful votes
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Uber sucks
June 22, 2015

Uber sucks. They suspended me, someone who has spent over 1000s in their company because I did not like their rude customer service. They also automatically send you to a higher uber car, if uberx is not available.

Date of experience: June 22, 2015
Ohio
1 review
8 helpful votes
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This is not right!
June 22, 2015

We used über to take us to a concert in Columbus, OH. The driver there charged us $25.94. Said uber said he can charge 7 times the regular rate but he wasn't going to do that. The charge for the driver home was $148. He said he was allowed to charge 8 times the regular rate due to high demand. I personally feel that is not how you treat your customers and will never use uber again.

Date of experience: June 21, 2015
Nevada
4 reviews
25 helpful votes
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So I haven't used Uber yet, but finally Las Vegas is allowing Uber & Lyft to come here (the taxis have blocked it for years) & so I went to their site to contact them to find out when they are coming here.

I was shocked (thought maybe I was blind) that I couldn't find their contact page.

Sure enough, THERE IS NONE!

What kind of company has no way to contact them?

Then I went onto their LinkedIn page to voice my disdain & they DELETED MY POST!

If this is how they treat customers, I hope someone brings them down.

No one online should get away with hiding behind a website, NO ONE. Especially not a company that draws such attention.

What does Uber have to hide?

05-11-20 - I just found out that they are owned by google. No wonder.

01-22-23 - Wow, I forgot I wrote a review up about toxic Uber so many years ago. I moved outside the US, so have been using them off & on.

First they stopped letting me use my US credit card even though it IS an American company, their Uber Eats app has glitches which cost me food & money & then the last time I used them for a pizza, the driver never came to the door & so I was forced to "try" and deal with their customer service.

THEY HAVE NO CUSTOMER SERVICE. I can't get a phone number where I can speak to a human being.

Everyone here either refuses to speak to me in English, says they can't understand me, refuses to remove the charge from my account, sends out the same generic message over & over & over again, AND refuses to let me speak to a manager. I've tried almost 10 times (me & others) to get this resolved and we can't.

I've checked on other review sites & it's clear now that Uber is a scam company.

They have charged many customers fees they never agreed to (on the Uber side) & they refuse to refund them.

They are a monopoly forcing us to use them because most of us don't have another choice.

Things will only get worse.

Date of experience: June 18, 2015
Texas
1 review
9 helpful votes
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I am in Texas. This company illegally obtained my cc info and charged my bank account. Stopped em' cold. Sure, I shut down my card. Bank issued new one, credited my money back. Uber ain't getting $#*!. Anyone who uses this company anywhere without first reviewing them is an idiot and deserves what they get. Too many idiots being taken advantage of because, they LET it happen. Always review a company first. With as many negative reviews and, clearly, criminal actions made by this company, you're stupid to use them. Or, work for them! An app? You agreed to work for someone you never met? MORONS! Stupid is as stupid does.

Date of experience: June 17, 2015
Illinois
1 review
6 helpful votes
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The worse company in the world to get a ride from. Told us it would take longer to get a ride home, fine. They had no service for a ride home cost a ton of money to get home. Will never use this service again. Highly recommend to not use this service.

Date of experience: June 13, 2015
Massachusetts
1 review
8 helpful votes
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Useless
June 12, 2015

Hired uber to drive to Boston Garden for concert tonight. Driver shows up on time first time driver. Did not have a clue on how to get to Boston Garden. Could get another Uber but not on time. Ended up driving in ourselves. Will use a cab from now on. Can't rely on company that doesn't know what they are doing.

Date of experience: June 12, 2015
California
1 review
14 helpful votes
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Terrible company
June 9, 2015

First of all, this company is a total fraud, they tell their drivers they make 20 an hour which is total lie, you makeless than minimum wage, you have to also factor fuel costs, wear and tear of youof car and a lot of oil changes, bottom line is this company isn't worth the trouble, please don't sign up for Uber, you only be their for few months and then deactivate you and stuck paying car payments and no job. As a passenger it's great until your credit card is abused, take a cab it's safer on you and your credit card

Date of experience: June 9, 2015
Pennsylvania
1 review
7 helpful votes
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I've been driving with Uber for just 3 days and made over $250 already... no lie! I maybe put in a total of 15 hours... that's like $17.86/hour! It's awesome pocket money! It's also a plus if you have a vehicle that can seat more than 4 people... means more money for you! I encourage anyone to try it out... you make your own schedule... it's a win win! Use this referral code when signing up: K6C7PUE

Date of experience: June 9, 2015
Massachusetts
2 reviews
15 helpful votes
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I went 12 miles and they charged me $95.00! WOW, I must have been on a chariot of gold and didnt realize... wtf.

Date of experience: June 8, 2015
Georgia
2 reviews
1 helpful vote
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Cool Experience
June 4, 2015

Drivers were nice and receptive to directions and much cheaper than a taxi! If you wanna try Uber for free use promo code RACHILLRUE and your first ride is on me!

Date of experience: June 4, 2015
Pennsylvania
1 review
8 helpful votes
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I used Uber on occasion and had no problem. Thought they were a little high when they claim they are cheaper than a taxi. The problem arouse this week. Twice I had to take Uber from my business to my home a distance of 12 miles. First time came to $47.00. Second time to $51.00. Really? Why the difference of $5.00. It's not like my house moved or anything. The final straw came yesterday. I am a property manager for a air bnb host which does short term rentals for guests who want to visit Philly for 3 -6 days. It reained yesterday, and being unsuccessful in getting a cab, I contacted Uber. Oh the driver showed up, took one look at all the stuff I was bringing back and immediately canceled the job. Uber said it would try and find another car for me, which it never did. I ended up calling a friend to come and get me. Beware of this company

Date of experience: June 3, 2015
GB
1 review
6 helpful votes
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Scam!
June 1, 2015

I have to say this is going to be my first and last time I ever use this service. I am going to be writing on every site possible about the terrible scam that is UBER cabs! Claim to be the cheapest but on the night out at 2am when we were trying to book it wouldn't let us change the surcharge and anything less than 2.4 wouldn't get accepted. As a customer being my first time with uber and trusting that it should still be cheap I booked. Only to realise I ended up paying £102 for a ride which has never been more than £40! Biggest biggest scam ever and never ever am I gonna use this service! After complaining that the driver took a bad route I was given an email saying the estimate was rigt? Maybe uber should check facts! Never has a cab ride from London to Harrow costed me more than 40! Worst company ever! They claim that they give an estimate of the fare! Don't be fooled no such thing happened! The next thing we know is driver is on his way and once we get home we receive the huge a** receipt! STAY AWAY!

Date of experience: June 1, 2015