UberReviews 1,537

Between comparing themselves to airlines and hotels at peak season who raise theirs rates which they do but never by 5.9 percent of a normal fare or room charge. Dynamic Pricking, Surge charge and robot customer service with scripted replys they are a rip off. They are not transparent at all in their pricing. They charged $250 at 11PM for a ride that cost $30 twelve hours earlier. The driver took full advantage of the fact there were many riders looking for rides. There were also ample drivers available He raised his surge until someone accepted. There was no disclosures or an idea that he was charging $250. It is not clear what surge charge is It only states 5.9x. 5.9x of what. When you take a ride twelve hours earlier for $30 no one would expect to pay $250 for the same ride. Beware and make sure you know what you will pay before accepting a driver. They are allowed to rake you over the coals

This may be the biggest scam of the century. First off you could make more selling skis in Hawaii. You start the day by putting $30 in gas so you figure no problem I will make it back and guess what you will but thats it. Have had many days working 10-12 hours just to make $100 after their fee and the gas you walk away with $50 here is the kicker you get to run your car into the ground. Uber is a wake up call if you have ended up here your life is not going as planned. You need to change course I find myself scared to go eat off the dollar menu cause it will take me several fares to make it back. What is very sad is many people come to Uber needing money and bank on this opportunity being what it claims but it is not it is pure lying, greedy, bull$#*!.

Über will Neve get a dime of my money, I would rather call a taxi. They have no customer service, they do not care about correcting any issues. They pretend to need all of this information to research, when they have no intention on getting back or just placing a call to you. I will never use their service again for overcharging me, and charging me a cancellation fee when Their driver decided to cancel the ride! BBB and every other outlet will be notified

Uber's ratings of its Partners is irrational. 4 out of 5 is 80 percent. The founders probably didn't score 100 percent in college. The overall rating of Uber is not a 5 star. Uber platform to send the Partners out without training is expectation is fatal. Why allow the companies ratings to fall immediately with new Partners. The riders are Mal Contemps and not happy with a good, friendly, and safe ride. All new Partners should be required to attend the four hour training. Uber changed its policy on evaluation mid stream and changed from the 500 ride minimum to a 50 ride minimum.

Once a Partner gets de-activated they are treated as if they are a criminal, second class citizen. Uber does not care about the negative publicity or terminating a Partner.

Twice I have tried to set up an Uber account, most recently 2 days ago.
That took 2+ hours.
When I contacted uber for a ride, the user name and password were not recognized. Clicking the link to reset the password, it took Uber nearly 3 hours to respond and with no link to reset the password.
The company is undependable and not user friendly, especially if one will not use Facebook.
As of more than 12 hours later, there is still no link to reset the password.
Forget even trying to get a live body on the phone.

If your in the san fransico area be on high alert. Uber drivers don't go through background check, all they need is a car, license and to be approved by a "inspector" to begin picking people up. I take it upon myself to look up the person picking me up & I've used Uber twice already. On my second trip I was to get picked up by a Akeem Davis and when I loomed his up a ton of red flags were popping up. I immediately cancelled and contact Uber yet they have refused to respond to the concerns I've asked them about regarfing these workers. Don't trust Uber drivers.

Thanks so much to Uber​, who cancelled my ride, charged me for it, admitted I was wrongfully charged, and yet still kept the money for themselves as an "Uber credit." Why not just stick your crooked hands in my wallet? Going into someone's bank account and giving yourself their money without reason is robbery. Cab companies can't do that. Now stop e-mailing me with your desperate pleas for me to reach out to Congress, because obviously thieves don't make for a safe ride home.

Uber use to be great. Remember when you got the first one? It was so easy and convenient. Now, they are worse than taxi's. Surge charging to 2 or 3+ times the normal rate, app crashes, poor drivers, and above all, weak and unhelpful customer service. Now any d bag with a license can be a driver. Some of the drivers even pedal coke and weed thru Uber. Other drivers hit on girls and try to get dates. We had a driver pick us up in his pajamas once. Another driver had a tire blow out and told us there was nothing he could do about it and we basically paid double for the trip since we had to order another uber. This is no longer a company that is in control. Uber use to be great. They use to be the Nordstrom of transportation. Now, you might get the first car you click, or maybe the app will crash. Maybe the driver will wait 10 minutes then call you and cancel the ride because he's stuck in traffic. Once you get the car, cross your fingers for a cool knowledgeable driver but 9 times outta 10 the driver is out of their area and they have no idea where they are. So use gps, but it doesn't help when gps takes you the "shortest" and most traffic ridden route. After your trip, hopefully you get charged the correct amount... Or maybe the driver will contact uber and say your trip was longer than it actually was and they will charge you more, which I hear is happening more often now. At least taxi drivers have to work out your transaction on the spot and you know you won't be charged more at a later time. Taxi drivers are also usually driving as a career, supporting their family, barely scraping by. One of my last uber drivers was a real estate agent using uber to give out his friend number to order weed. WTF? Uber USE TO be great. Now, I'd rather just take a taxi. The uber app is convenient, but is it that much harder to dial a cab?

I requested a Uber in Paris and their driver somehow forgot to load my case that had 3 laptops, one new samsung s6 one camera and May brochures that were prepared for my business trip. I found out about it missing at the airport so we had to drive back to our office in Paris and of course it was missing. I missed my flight and so did my partner who I shared the ride with. It cost us over $700 to rebook another flight 2 days later. To make things worst, we were charged 235 euros for the trips and the time it took us to file a police report. I complained to Uber and some lady responded with simple sorry, saying I left my bag on street which of course I did not and it wasn't some public street and I recall very well telling driver to put in tunck and use back seat for larger case. Today and I am in NewYork I missed a call from Paris followed by an email which I responded to both but no answer on phone and still waiting for another call. My total losses are at least $4000. AfterThis Uber experience I instructed my office not to ever use Uber again anywhere. A simple call or maybe a credit on bill or anything would have suffice.
Stop using them.

How can uber company determine the effectiveness of rating their drivers by passengers? What if a driver happens to drive at night & unfortunately picks me up intoxicated who happens not to think or see clearly & I just hits the star button regardless which one. I just thick it's not fair to the drivers. Everyone have different views or opinion. Some can easily give a five or four star & some don't. For me three to four star is already a good rating. Five is perfect & no body is perfect. How can you use this star rating to determine your good drivers.

Your drivers are Horrendous! One of your imature drivers was coming Down Delph lane near the TJs pub and he was not looking wear he was going I was coming on opposite street near the woodhouse garage and your driver bumped into my van and he drove of so I saw him at the traffic lights and he said he was in a hurry to the train station but he was going the totally opposite way it is hirrendous I hope you loos business and I know your company used to be around before you used to deal drugs and perv on school kids am I right to say you had a driver in the back with a school kid so you will not get my business at all p. S no one should go through what I have been through from no one.

I will not use Uber again. When we left our concert on July 4, the only available rides were at 5 times the rate. There was no indication in the app window of what our total fare would be and I NEVER would have approved $111 dollars for a twenty minute ride. There needs to be more transparency in how fares are being shown before and during a trip. If you are booking a ride on this service, check the fine print and be sure you find out what the fare will be before you get in the car. Beware of ¨dynamic pricing¨ or ¨surge pricing. ¨ Nuff said, I will call a local cab from now on.

I have been driving for Uber for almost 1 year. It pays decent (approx $20) hour. I drive with Uber to make money when I want and set my own schedule. No boss barking orders at me. Can't beat that. If you would like to join or just try out, then please use the following format and Uber will pay you $150 for signing up. Download Uber app on your iPhone, iPad or Android with this link:
https://partners.uber.com/drive/?invite_code=1v2mh