UberReviews 1,537

Worst customer service I have ever dealt with. I was charged an extra $100 for a "cleaning fee" 3 days after my trip with no notice. ONE HUNDRED DOLLARS. Are you serious uber? Then the "customer service rep" sent me the picture our driver sent to them claiming his car was dirty and needed to pay to clean, was just his car mat with some dirt on. So I had to pay $100 extra dollars on top of the over priced fare for dirt he could have wiped off. When you drive groups of people all day and all night, your car will not be perfect. $#*! UBER I will never use them again.

Uber website is a disaster, log in with Facebook doesn't lead to you to your account directly, typing in phone no. From other countries will lead to RED WORDS error message said "null", saying my USA no. Is registered but doesn't let me to log in with that no., cannot add a new credit card, saying charge is overdue, RED WORDS EVERYWHERE. So frustrated to use the Uber app AND even on the website. Lyft is so much better, Lyft website took me 2 minutes Uber took me 15 and still I am not able to register as a driver OR passenger. How hard can it be to set up an easy-to-use website, it's not rocket science. Stupid company.

I have a pending transaction of $156 and $75 from Uber. This was quite the sticker shock when this trips should have only cost $30 each. Neither of which were approved on my card. I have been back and fourth all weekend trying to get this situation resolved. I have spoken with three different representatives in order to get this resolved. It seems that I am just getting passed around an bullied to a point where I feel as if they just want me to be silent and just take whatever they say whenever they feel like responding back to me. This was sent to me by their customer service representative.

When looking at your trip our records show that:

A pricing notification screen displayed a dynamic pricing rate of: x x1.3
This rate was accepted: 07:19:58 PM EDT
And
The other fare in question of $156.82 was also taken at a time of surge and was at a rate of 2.8x. This fare was accepted at 07:07:57 PM EDT.

Uber states that I "accepted" this rate at the time of the trip. Both of these trips have starting time of 3am. Telling me I accepted a price 8 hours before my trip is completely asinine. This pricing surge was not given to me at the time of my trip. How do you conceive that a trip at 3am was given a surge price and agreed upon 8 hours prior? Not only was this complete lie given to me, I also was sent this information as just a statement and nothing more. Uber, you will NOT bully me into paying for this. Something WILL be done! You may not steal my money and you can bet that I will be sharing this experience.

As a driver, the most frustrating element is that the app does not work well. More often than not, it does not recognize that I have arrived at the pick-up point and can begin the trip. So, rather than make the rider wait I will begin the trip. But this means that the navigation system won't initiate to give directions. And, just as frequently, the app doesn't recognize that you have arrived at the destination so you can end the trip. Uber's answer is to employ a small army of workers to make adjustments to the ride beginning/ending and the associated fare after the fact. When I first started with Uber (only two months ago), the app worked well (80% of the time). Now, the above noted glitches occur 90% of the time. Uber likes to send annoying reminder messages to the drivers. Time and energy would be better spent fixing the navigation app. Uber is losing drivers due to the hassles.

Forgot car/house keys in the car. Attempted to contact driver twice a few hours after the incident, he hung up on me both times after I explained why I was calling. Sent an email to uber with no response. Called Uber- voice message saying best way to contact is through email (obviously not). Went to uber headquarters-absolutely no help. The guy in charge of lost and found there said that he was not allowed to contact the driver. What can you do?!?

Worst uber experience ever. The driver got on the freeway the wrong way going downtown when I needed to go uptown - didn't even realize his mistake. I was yelling at him to get off the freeway and 30 blocks out of the way he finally got off. And then I told him to stop the meter so he did, and then restarted it at that location. Ummmm excuse me, why should I be paying for 30 blocks OUT OF THE WAY. I just paid 30 extra blocks just to get back to where we started. And then I got charged for BOTH of those mistakes. In addition, when he finally got on the right freeway I had to direct his every step bc he wasn't paying attention and was on the verge of missing every freeway exit. The worst part - uber only refunded me the 8 dollars in the wrong direction and not for the extra 30 blocks back to my starting point. Horrible customer service uber. I shouldn't have to pay to get back to my starting point. I was so mad I took a taxi home instead of my usual uber.

Uber is a scam! They steal your money bit by bit. They seem to be con artist they engage you in conversation so you will like them and give them a good rating, when trip is at the destination it will continue to charge you - so if they drive off without completing the trip it's more money for them. More money. Scammers and con artist.
Lesson learned! I end up changing my email and shutting down my bank card. They were literally over charging me and taking it right out of my account. Then I wasn't able to talk to anyone. There is a reason they don't have a contact number.

I am an IT employees working in Infopark cochin. Last night i booked a cab. Its just a distance from Infopark to Kakkanadu(seaport airport road) near civil station. The bus charge is the minimum fare which is 7 rupees. That much short distance. When i arrived at my stop, i was shocked by seeing the fare as 366 rupees. Fare + 250 rupees because of surge period. What the hell is this. I depended on Uber for each and every journey as i carrying. But i stopped it by yesterdays issue. Very very very worst experience and feedback on Uber. I hate it now.

Wish there was a "minus star" for ratings. As I said before, I'm trying to cancel UBER, but I gotten 5 emails that keep asking "please tell us why" crap that leads you to their web site asking you to sign in with your password. How the@*$k could I sign in if my account was canceled, why would I want to sign in (are u freaking kidding me?)? Uber has four letters, does anyone have a four letter word that can replace UBER?
Why can't they just read my original email thats explains my reasons?

Worst service

I had booked cab from kondapur to Chilkur Balaji temple, they accepted booking but when driver came and asked were to go when i said to Chilkur Balaji temple
Then the driver is not ready to come with us.he reply's they don't provide service out the city and i have to cancelled my cab and they charged me for cancellation charges also
This is very disgusting thing i ever faced from uber

When they don't provide service to the area. Then how can they accept the booking

Uber the rating game
Hi, I was so excited when I heard about uber and join the team I was very proud in one month I did at lease 50 trips. It started a little ruff in the beginning because you have to get to know the GPS and that sometimes it goes crazy in certain places and you don't know what to do but do my best to get the rider to his destination safe. So I had a few problems and some customers are not fair weather they are having a bad day or not feeling well or just disgusted with life itself. Uber should really try to communicate with there partners and see if they can help a driver and hear what they say about the passenger. I own a 2001 2 door Acura and I had to purchase a newer vehicle to drive and so the passengers were comfortable my way of providing good service. I did my best and that was not good enough because of how customers rated us and there comments. The sad part was that I rated almost everybody with a 5 star ratting. So I get an email that my account was deactivated. I was loving my job and was trying to improve without Uber help. I lost a job I love due to customers with no heart and a company that does not care about the uber driver.
I hope this help someone and be careful cause the Uber driver has more to loose. I lost my job and I'm in debt with a 2012 vehicle.
Julio guzman
Email- *******@hotmail.com

I have tried on 2 separate occasions to get a ride home from Uber.
The first time, the driver cancelled the ride when he saw that I had a cart full of groceries. I was charged for that cancellation, but later given a $5 credit.

When I went to use Uber again, the driver was in front of me, pulled up. I waved and he pulled away. I watched him around my apt complex. After that, I was charged $5 I was asked to rate the driver. How can one rate a driver when you did not even get in the car? That driver was given 1 star for not even attempting to contact me and for just driving by a couple of times. I was waiting outside before he got there. Literally, he was only 2 ft in front of me when he pulled up. He saw me and left.

The last time I tried to use Uber again for a ride home from the grocery store (I contacted customer service about being left at the store the first time and was told that it would not happen again) Well, it did. The driver never showed and never bothered to contact me. He cancelled the ride once he got there. I requested Uber again, he cancelled the ride immediately. No charge for either cancellation.

So, if there is any Uber driver's out who can answer this... since Uber customer support does not answer it directly. Does Uber not pick up customers from grocery stores?