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Uber Reviews Summary
Uber's reputation is marred by significant customer dissatisfaction, primarily stemming from a perceived lack of reliable customer service and transparency in pricing. Many customers express frustration over unexpected charges, inadequate support during issues, and poor communication from drivers and the company itself. Positive feedback is scarce, with some drivers noting satisfactory earnings and enjoyable interactions with passengers. However, the overwhelming sentiment highlights a need for improved customer care and accountability, as many users report feeling abandoned and undervalued, leading to a growing trend of customers seeking alternatives to Uber's services.
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Not only is "UBER" car service a fraud but actions that are allowed by its passengers are criminal! Recently, my friends son was jumped by passengers riding in an "UBER" vehicle. When the incident happened I couldn't believe a "reputable" car
Service would allow such criminal acts and not file a report. So sad...
UBER is big big FRAUD company. As a driver,,, please do not sign for uber. They trying to attract the people by offering cell phones, cars by collecting the monthly payments are three times of actual companies. If anyone has taken vehicle and phone thru uber... their life is going to end so soon.
No contact numbers, uber app mileage is different than actual distance.
No proper management.
I thought this was very practical until my card was fraudulently charged twice tonight and I discovered how ridiculously difficult it is to do anything about it! I saw the ride come up and cancelled the first one, but I got charged anyway because it was cancelled at the last minute - to the tune of £17! I emailed UBER support right away but they are not available during the late night, it seems. I have changed my password and sent another email asking to delete my account but am afraid I will get charged again despite it all. Why is it not possible to take the credit card off the site? I don't want to go through the hassle of cancelling my card when it's just an UBER problem. If the site just offered that option I wouldn't be deleting my account. But now I'm totally turned off UBER and will stop using them asap.
I am happy that I did not use your service this past Wednesday, as your past Users (Feedback) shows that your Company is a Scam, abusing the Users Credit Cards with your continuous multiple Credit Billings to their Credit Cards.
They have fraudulently charged my card 8 times before I could cancel card. Can't get anyone at uber to talk to... email only. My personal opinion is it's a c/c scam company.
Don't waste your money on inexperienced drivers and lousy service. It is not convenient as you think; once they have your credit card they will bill you no matter what. Avoid this scam; use normal regulated taxi service.
US Department of Justice is launching a criminal investigation on credit card abuse and other fraudulent cases on the U ber corporation
They suddenly blocked my account. Will no respond to emails or tell me why.
You're probably fine until you try to switch your user ID account - it is tied to your phone number forever, and Uber does not respond to online support requests, and there is no phone number to call. I tried three times to get them to resolve the problem, and they just ignored my email responses.
Crappy company, should be zero stars, treating drivers poorly will get you no where, no wonder your turnover rates are 65 percent and climbing, sooner or later you won't have any drivers come pick up your customers, America needs to wake up smell coffee and learn that i bet is one big Fraud!
The City of Dallas is supporting fraud companies like Uber and Lyft, Shame on you City of Dallas! :(
I hear and i read all these negative reviews about Uber. I think people are finally coming around the real uber. Dont waste your time or breath on this organize crime. Uber is fraud and always will be. Go back to taxis, their safer bet for you and your wallet or purse.
I have been driving for uber for a month now. Nothing but incredibly awesome experiences. Both with the uber staff and the riders. Yes there are surges at times when their are more people needing us then drivers available. I find the social aspect very rewarding Im satisfied just be smart about it and its a win win situation. Remember don't get crazy with your income from it. Take into consideration you have to pay taxes and car maintainence. I absolutely love it...
Leighton
Had created profile 4 mos ago, hoping to use out of Harrisburg PA, yet Uber not set up yet. Came out of getting massage, checked email & noted receipt for ENGLAND today! How did they get my profile, use my encrypted Capitol One, which they are now partnering with,
I go into store, leave my phone in car & uber driver in England has called my cell 4x, looking for me! No customer service number to call, left emails with everyone & tried to purge my account of all my info. UBER. Never!
Uber blocked my account as soon as i put money in my paytm account saying that this account is linked with some other account. And in support mails, there is always a common system generated mail. Worst service ever seen...
I was heading for a party, so I thought I would give Uber a try, I heard about people riding in fancy cars. I was surprised to see a black Tesla up my front door. I hopped in, and waddled out in-style at the party.
I booked a ride from Radisson blu Tonk road to Nahargarh fort in Jaipur in India. While booking the ride, both pick up and drop points were specified.
Even when we hopped in the cab, we told the driver specifically that we need a drop to nahargarh fort.
However, when we reached amber road just at the bottom point to Nahargarg and jaigarh fort (both on same way) the driver stopped and said this is the last point. He refused to drop us to the fort (any nearby fort). He asked us to get down at a point where there was absolutely no other transport service. It was scorching hot and disturbing. He did not move from that place. He said officially, this is the last point and we are not permitted to go beyond this point. A local auto fellow came and said he can give us a ride.
We kept requesting the driver to drop us till the fort but he said we are not allowed to go beyond this point. He said beyond this point he can take personally and asked us to pay him Rs. 300 just to drop us till the nahargarh fort gate. We repeatedly told him to drop us to the fort gate but he refused and said either we should get down here (point which was 9kms before the fort gate) or pay him 300 and go. He also asked us to decide fast as the waiting meter is running and we are being charged for it.
We were left with no choice but to get down in the middle of no where. We also did it because of anger and disappointment. Luckily, we found the auto guy whom we anyways had to pay Rs. 500.
We felt cheated and harassed. This is absolutely wrong work ethics and I am extremely disappointed with uber service because of today's experience.
I would also like to bring to your notice that the invoice that I have been sent, I have been charged Rs. 200 entry fee for amber fort which I never went to.
It seems the uber app is still not able to track and locate its vehicles pick and drop locations.
Having a female co-passenger the driver should also be careful and not drop us in a deserted location.
I am extremely angry and I want to give negative rating to the driver as well as the uber services.
Operating outside the law cars without insurance drivers sexually assault passenger's surge manipulated by drivers. Theivesbanned almost everywhere except where there are bent officials check out on twitter #ubered see for yourselves your not safe oh and they have been hacked and customer details are sold on the web. No phone number to contact them if you use them your a mug gave them 1 star because there isn't a minus ******* button
I promoted Uber with my friends and gave free trips, I used more trips with money initially. At the time of using free trips, Uber disable all the free trips and not providing proper answer for their task. They are saying like promoting uber is your big mistake
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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