UberReviews 1,537

Uber doesn't care if you have a problem with their driver; the person on the phone promised me a $20 credit but never applied it to my account; I sent them a complaint via email, they never even acknowledged the email.
I missed a flight because of the complete incompetence of their driver, who didn't speak English AND went to the Fort Lauderdale airport for the first time in his life AND doesn't know the difference between Arrivals and Departures at the airport (first took me to the airport hangar, then to the airport parking, then finally found the terminal but dropped me off at the arrivals and I missed the flight by 3min.). I spent extra $150 because of him, for the hotel and getting to the airport in the morning, not to mention the upheaval it caused me at work; and they didn't even respond to my email?

The pickup time on the Uber app fluctuated between 3 minutes to 10 then 18 minutes and back to 5 for over an hour. The Uber car never showed, neither did the cabs I called to pick me up from a retirement community in West Palm Beach two days after my father died. I missed my flight and now I'm worried Uber will charge my card or use it illegally since the app requires you to input your payment information into their system before the car pickup is authorized. At least the cabs I called don't have me locked into a financial trap. Definitely not a fan of a business taking my personal information without providing me a service. I selected a 1 for rating only because this site requires a rating but Uber gets a Zero from me.

These uber drivers have no experience and who knows if the driver is on drugs or selling drugs in his car. Government is actually making it easier for public to easily access drugs.

Taxi drivers are more reliable because they go through proper training! Taxi drivers have commercial insurance and their cars are inspected by county officers whereas uber doesn't even have enough customer service representatives.

What would government do if one of these uber drivers rape or kill somebody or kidnap one of their clients for ransom and who knows if it's the same driver and these drivers don't even have to go through any kind of training.

This uber put lot of taxi drivers out of work! I don't think it's fair because this uber service is just extra money for some greedy people. Taxi drivers were working hard to raise their families so i think government should think about those families and ban uber and lyft forever so people can feel more safe!

While I understand all of the cab-hating, the one point I worry about is insurance with Uber et al. This article talks about major injuries people experienced. Do these new startups have the same level of insurance coverage as traditional cabs are required to have? What will happen when the news starts reporting catastrophic injuries passengers receive in an Uber subscribed vehicle, but having to be on Medicaid because there was no insurance in place?

More than once I've had to witness UBER drivers not following the laws of the road. For instance - one driver was driving on top of bicycle lanes and areas not meant for moving cars; another time, another driver was on a side street at a stop sign but made an inappropriate gesture with his hand and halted traffic moving along a busy road so that he could cross over despite not having the right of way. It's not just infuriating, it is beyond unsafe to have these untrained, unregulated, unruly drivers be allowed to engage in such a profession and endanger the lives of others. They might have provided faster service, and maybe this is what they think will give them better ratings and reviews, but I would rather be alive and it is beyond shameful that UBER does nothing to discourage and prevent this sort of recklessness.

My daughter, a college student went out and had expected her ride to be $37.00 home as it had been in the past. As a result of you "price surge policy" she was charged $160.00! It was 1 am, pouring rain so she had no other options at that point or she would not have used Uber. The thing is, she and her friend never expected it to cost so much, and like so many other peopIe are stuck, desperate and are open to being gouged and taken advantage of. I have used uber as well for over a year and a half. My boyfriend also registered to become a driver but decided not to follow through. I am sad to say I disagree with your surge policy. I can understand a "surcharge"--even doubling the fare but this was unreasonable.
Needless to say, I will no longer continue to use your service and will in the future advise all of my clients (I own a hair salon and spa) not to use uber. I have spoke highly of your service in the past but can't continue to give a good or even fair review.

Thriis company is become true scam driver and customers to they don't pay what there telling the driver and take more then25 percent and are not show you what the tips are totally up to I bet there take25 percent of your tip plus take the1.80 off your pay to and only pay weekly to and cry about your rate you so they can get money from you to take a class you don't need to do there break the law with hiring you as a ind cont and treat you like your an employees of the company with no benefits or nothing to don't give bouns for good driver just some coupon you have to print out and does not accept them all I know is there the worse people who are rude and lazy people and most of the passenger you pick up want to much for a 3-5 fair and don't show up to it a totally scam driver and customers to so if your smart use some one else their chrage low rate for ride but $#*! serice around you to all I know is there telling me that your going to make great money80 trip for584 is not good money and hassles to7 dallor avg ride for a 10 mile ride and up to4 people to and deal with crack head and druck kids who don't tip at all biggest ripp of in the country uber is need to be close down asap I'll never forget it a 50n mius from me

At about 11pm my friends and I ordered an uber that was about $30. At 3am i ordered another uber to go back to our initial destination in which we took the same route, same distance, same everything and it was $86.! On top of that, it was my first ever uber ride under my name and card so I SHOULD have received a first time uber user free ride, but the app never gave me one... So obviously I googled a different promo code that gave me $15 discount. So my uber fare would have been $100! I might as well have taken a taxi or risked driving my own car for 3x cheaper than uber. I thought uber was supposed to be a cheaper, easier, efficient alternative to getting a taxi or even renting a car? I will say my experience was polar opposite. I'm never using uber under my name ever again. My driver was nice though, a nice car too. But he took 15 minutes longer than my first driver and he barely spoke English. He also took 10 minutes longer than the ETA to get to us.

So here I am emailing uber back and forth asking them to honor their first time user free ride. $86 is NOT WORTH IT.

Unfortunately I don't have a car at the moment and I started using uber and it was great but I noticed now that everyone is doing uber it has gone downhil. Example when your driver arrives and doesn't see you, they don't try to drive again to see if they find the passenger, they cancel and get $10 or $5 not fair at all. Okay so this Friday I went to an event in downtown and I decided to take uber home because I was tired thinking this would be a good idea. First driver passes by me I am waving and he cancels I get charged $10. I should of just taken the bus but I order a second one, he sees me right away and he drives. Well I wasn't drunk just super buzzed. I notice this guy is taking a diffrent route like way off and he got off far from where my address was and was driving so slow but I don't say anything. Until the next day when I see my receipt not only did my heart stopped seeing how much I got charged 194 dollars plus the ten from the other driver, I was soo angry and the time on the receipt said 2:00 to 5:00 am so this guy didn't turn off his uber, he probably thought she's drunk she won't notice. Well I was trying to fight for this because what this guy is a scam like I get it we all need money but too step this low to get money is not correct. Soo after a few messages with uber there only going to give me $100 back but I am still going getting charged $86 like wtf that's still too much and after being super angry and what that driver did I don't want too pay anything. I don't think I'll be using uber anymore shady money hungry people.

After ordering out uber, we had waited quite awhile and could see on the App she continued to sit at the gas station down the road for 15 minutes. I called to ask her if she was still coming and she yelled at me "I'm $#*!ing driving down the road to get your $#*!ing $#*! you $#*!" after that I told her to cancel the drive because I did not want to ride with someone who was so rude and disrespectful. She needed up charging me anyways.
I am not one to write reviews but this was the worst service/ person I have ever had to deal with.

It is quite obvious that the majority of the reviews here are being submitted by Lyft/SideCar associates and cab drivers. There are many tip-offs that support this fact. The reviews with the improper grammar, choppy sentences, and misspellings (even with spellcheck) are mostly cab driver reviews or reviews entered on behalf of them. The more sophisticated and technical reviews that describe the theories, methods, and inner workings of Uber and Uber technology are obviously Lyft or Sidecar associates. Hey, nice try though. If I had not been driving for Uber and using Uber personally for more than a year I may have fell for your BS reviews and stories myself. I'm not saying all of these reviews are bogus, but I would say that 70 to 80 percent of these reviews are. Geez... who complains about rates that they agree to before hand? I don't see anyone writing positive reviews about the 93 cents a mile fares or riding in nice, clean vehicles that don't wreak of cigarette smoke! Get a life Lyft and cabbies... and welcome to the 21st century!

What a joke. I had been using uber for months and loved it... until one day when I was requesting a ride home from the store I ubered to and I got error message saying my card was invalid. After 2 weeks of emails with employees that don't seem to be able to read English, and being told the problem was fixed numerous times, it was never resolved. They don't deserve anyone's business. A family member drove for them for several weeks and quit because he never got paid. They're not even good to their employees.