UberReviews 1,537

I booked a taxi through UBER, he arrived within about 10 minutes. He drove past me and the on the app I seen him driving in circles. I tried calling him. Then he called me and said he could no longer do my journey and that I must press cancel on the app and order another one. Bare in mind this is on New Years Eve, a 23 year old girl alone, with no coat, visiting her sick mother in hospital. I cancelled it on the app as he advised as I could not be bothered arguing, and it charged me £4 for cancellation even though I did not want to cancel it, he said I had to! As they are ignoring my emails, my bank are recovering the funds. I would rather give the £4 to charity rather than these con-men!

I decided to take Uber to the Airport instead of hiring a service the day before (savings $25). I know my rating with Uber is 5 stars (I asked every driver I'd ever ran into).

After waiting for 12' to arrive, the first Uber driver that accepted my request came to 3 blocks of my building and cancelled. The second one also cancelled after a few minutes and so did a third one. Now I was out of time so I called a Taxi cab company and hired a regular cab. No more Uber to the Aiport at LAX for me.

I read other postings and what happens seems to be that the driver do not make enough money and they also work for other services like Lift. They accept a fare and if before they pick you up a better fare appears on the other service, they cancel the pick up and there you are, back to square one.

Again, if it is important to be on time, no Uber for me..

JUST CHECKED MY ACCOUNT 12/31/15 AND SEEN THREE PENDING FROM UBER, NEVER EVER USED UBER IN MY LIFE, HOW DID THEY GET MY DEBIT INFO! HERE IS WHAT IS SAYS: I CAN'T EVEN GET AHOLD OF ANY UBER PERSON TO SEE WHO FRAUDULENTY GOT MY DEBIT CARD!

Pending
******* DDA RECUR Uber BV / ******* DDA RECUR Uber BV Uber BV help.uber.com NL NL **************
-$4.17

Pending
******* DDA RECUR Uber BV / ******* DDA RECUR Uber BV Uber BV help.uber.com NL NL **************
-$3.55

Pending
******* DDA RECUR Uber BV / ******* DDA RECUR Uber BV Uber BV help.uber.com NL NL **************
-$1.23

I had to have some surgery 3miles from my house a couple of fridays ago in Plano TX. My friend set up Uber since i could not drive for 24hours and she cannot drive at the moment. The Uber account was in her name and account. Nice guy picked us up. Drove 3miles to surgery center. I asked my friend how much was the service... she stated it was on her credit card. The driver said we could call him direct and he would give us a cheaper rate for the drive home a few hours later. I'm still loopy on anesthetia but my frjend tells me tge roundtrip was 70.00! WTF?! For 6miles roundtrip... are you kidding me?! I slept off my drugs. Then next day told her we were highly ripped off. And she needs to lose that driver's number. And i need to findout how to lodge a complaint. Well I do not have an account. So i cannot set a complaint. If i want to set up an account... and give them my credit card number. Then i can lodge a complaint. I am not about to give them my credit card number! So make sure you get an rate estimate ahead of time... maybe in writting. I am going to my friend and request her account info so I can lodge a proper complaint. There was no inclement weather... no high time or traffic nothing to warrant such overages. I will keep you posted and if no satisfaction i will post you the driver's name and number. To avoid this guy... DANG

I used Über a few months ago when I needed a ride after I turned in my lease. My leasing agent made arrangements for an Über driver to return me to my home. I had no idea that Uber drivers used their own personal vehicles to transport their customers. When the Über driver showed up he was on time. However his car was another story. It was an old well worn Ford Fusion that reeked from those cheap car interior deodorizers. The car was running poorly and was making a terrible whine at freeway speeds. I was gritting my teeth the entire ten mile ride wondering if this old clunker was going to detonate at any second. Also, I didn't appreciate having to listen to a forty minutes of reggae music thumping away either. In the past I have used Yellow Cab which has always been a favorable experience. Needless to say I would never, ever set foot into another Über vehicle.

CAUTION! Don't be ripped off by UBER. I was invited to use a $25 discount on my first ride. I tried to check this discount before I booked the taxi and my account just showed a discount was applied. To be sure I tried to use a code I was given that was for a $15 discount. So, I took my first ride from downtown to Pittsburgh Int'l Airport. The fare was $49! It was on a Monday at about 1:00. Instead of the promised $25, I was only give $5. I ordered an UberX and what came was UberXL. My fare was twice the amount my husband paid a few days earlier. Yellow cab would have been $40 and the super shuttle would have been $25. I have tried to work with Uber to straighten this out. I have even sent pictures of the offer for $15 off and yet they only took $5 off my first ride. BE WARNED... verify your discount and fare. DO NOT TRUST this company. Check and double check. Yes, the car was nice and the driver was very pleasant. But, they use bait and switch to cheat the consumer!

I have seen both sides to the Uber Coin and trained people in customer service. In this regard the Uber APP which if you accept as a driver or rider, are now a slave too and the APP is flawed for both parties, without any personal interaction, which is a major flaw in relation to Customer Service.

I can give you loads of stories of when the APP has failed for many different reasons and Uber taking no responsibility for a flawed APP especially on an android phone.

You work your butt off under Uber to ends meet and Uber takes 20% of all fares before tax, so surging is required so they get more money not the driver.

As this is an arrangement between three different parties with no mediator, your ethic or values will determine if this will become so called great company based on customer service or not, the current situation for drivers and the demands put these private drivers under to have access to the APP are difficult, yet your response even with new drivers to the industry, will get a go or not, if you give them a low rating like 4 out of 5. Anything lower than a 4 from a client get ready for a meeting with Uber, so just remember if you are in a bad mood don't give driver a low rating for your mood swing they will loose their jobs.

So all around Uber wins, and rider or driver being the foot fodder for Uber. Do you want to be their slave via a flawed APP that is now so big you will need to carry a laptop or desk top to run it correctly?