Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Uber's reputation is marred by significant customer dissatisfaction, primarily stemming from a perceived lack of reliable customer service and transparency in pricing. Many customers express frustration over unexpected charges, inadequate support during issues, and poor communication from drivers and the company itself. Positive feedback is scarce, with some drivers noting satisfactory earnings and enjoyable interactions with passengers. However, the overwhelming sentiment highlights a need for improved customer care and accountability, as many users report feeling abandoned and undervalued, leading to a growing trend of customers seeking alternatives to Uber's services.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Short trip take a cab. Longer run out of town or airport its Uber
If you are contemplating driving for Uber in NJ, think again... maybe 3x. Ask around. All I know from my experience as a driver for three months with 500 trips under my belt and a 4.8 rating... be very very circumspect before leasing a car. What they do is rope you in as a driver with decent pay for two weeks... then wham... they cut the fares in half. Let me ask you as a logical human being... can a driver who has usually a car payment of at least $600 per month... plus insurance...(unless the ins. Co finds out you drive for Uber and then presto... drops you like a rusty safe in the river) plus gas, and wear and tear on the car driver 10-15 minutes for $3... well that is the fare they pay. Also if you happen to drive to Manhattan... and they take out $20 for toll and charge the customer... and then only pay you $8-15 on top of that to drop off the customer before you have to drive through traffic to get back into NJ to accept another fare which usually takes at least an hour... do you think that is a good usage of time and good pay? You see what Uber is doing is trying to show Wall Street (Watch "The Big Short"- very appropo for Uber) the huge rider base. The problem is that the drivers are dropping out like flies because they can not afford to drive. I know as I have picked up many ex drivers recounting the same experience. Wall St... which incidentally I used to work for years ago for almost two decades... is about to have a rude awakening when they see the market valuation Uber claims of $63 bill. -even though they lost over $467 mill in 2015-from a confidential source yours truly picked up devulged-is nothing more than specious and a "house of cards". Now Uber's PR will tell you how wonderful it is to slash fares all in order to be more busy for the drivers but don't believe a word they say. It is because they are burning through drivers faster than the INDIE speedway all in order to keep riders happy. Good luck people in your decision but know that you had better do your homework before you get involved in such an exploitive outfit. BE DAMN CAREFUL.
We went on vacation to Washington dc... we took uber all over the city for 4 days we had a great experience. They arrived on time were overly polite and got us to our destination in a safe timely manner. Great experience and would use them again!
I am currently uber driver. You never believe I drove to BWA for $35 without gas and mileage and tax expenses. It is to customers but not for drivers unless to those they do not math.
Uber is a horrible partner. Dropped its price again for the third time in less than two years and now I'm driving for chump change they want 5 star service for 1 star pay and the math just not working out. Furthermore they have partnered with local dealerships whereas they are taking advantage of people's economic situations leasing cars for outrageous amounts before nobody with bad credit could get approved now that Uber is on the scene miraculously any Uber driver can get approved which begs me to wonder just how sleezy the banks and dealerships are. Uber is a viper taking advantage of a certain demographic low income not educated driver trying to feed there families people say " Nobody is forcing you." and to that I say " And nobody is forcing me to feed my kids either."
Don't drive for Uber they are $#*!s period!
My first ride in an Uber ride with my coworker. Our driver Jeffrey (LM*******) was very professional. He opened our doors for us. Vehicle was fresh and clean. We called Uber to take us to our cars that are parked at Cornwell Heights Station because the Regional Trenton Line was cancelled due to a fire. Very enjoyable ride. I was very impressed. Also had bottles of water, mints, gum for refreshments. Even music was too our taste. I will definitely be calling Uber again.
Not too friendly. Not a good source of money. No respect. A definite "no".
If you think you're going to make money with uber / think again this is the new form of a slave labor. As a taxi driver you will receive half of what you used to make with the other company if you currently drive for uber you better stop now. They don't care about you. I did it for a year and its not getting any better the price was reduced and the search pricing is a scam goodbye over
I took 30 kms trip in Hyderabad, Telangana on 14th Feb 2016. I was charged 15 kms extra. When I asked for fare review they have put surcharge and reduced marginal amount. They are not transparent.
Urber is awful to work for. A US Army veteran had his job taken from him because of a bad rating what the heck is that? DO NOT WORK FOR JIVE TIME UBER
24 charges to my card by Uber technologies, none of them on my Uber account, no "ghost rides", but $1,200 of bogus charges to Uber. USAA notified me, cancelled card.
I have used Uber about 6 times. I have never had a problem. Their response times are excellent and they help with my walker. It would be nice if these reviews gave their general market location. I am 65 and use a walker!
This is the 3rd time uber drivers have cancelled my journey and then when I reorder price has mysteriously gone up 3x.
It is a joke and it ends up cheaper using a normal minicab, £28 instead of £60.
Because they charged from my credit cart 3 times and i never can take money back. Uber taxi driver forced me to pay in the car. He said Uber will not charge but they charged two more times. I sent them my statement I am talking with them it is not working out.
Do not use Uber because serial killer could drive you too
Need to watch where the driver going. This is the 2nd time for me where the driver trying to bring you around even though his map showing the faster way to get to your destination. Even though there is no traffic and closed road.
Uber is a rip of for drivers in nj. There is no where in the world where people pay $3.00 for a ride going over 3-4 miles or a fare from nj to ny for $30.00 including the toll for $15.00 and on top of that they take 20% and other fees, uber is a joke.
Uber is pretty good for riders - a real scam for drivers, wear out your car for less than minimum wage in most cities - - the amount they "claim" one can earn is a lie and a few drunk riders will bring your rating with Uber so low they will fire you - - thank you Uber for firing me
Uber"s software is terrible and full of bugs. Sometime you can't delete a ride. It will e fill in your home for you. Sometimes in a different city. The estimated arrival time is a joke. It told be the car would be here in 7 minutes. When I checked 15 mins later it told me the car would be here in 20 more minutes. Keying in a destination, über will enter house numbers wrong. You can not book rides in advance. The drivers complain about uber as well. DO NOT WASTE YOUR TIME. WITH UBER. They are a ripoff!
Uber driver has let the meter on even after the ride was completed. I lost my money because of this. He rode a good 2hrs on the road. Wrote to the customer support multiple times but no one seems to care as soon as I explained my situation. They didn't even bother to reply.
Answer: I strongly believe that if anyone makes $20/Hour driving for uber, everybody will come out from the offices I work for them. If you make minimum wage while you are driving for them you are lucky.
Answer: Lmfao Women your crazy. And probably a feminst. And that's sexist women only driving women only being picked up.
Answer: Stay away from Uber, their criminals, they stole 160 dollars from me and never returned it back. Find something else to do
Answer: Take a tradition cab. Get a new credit card number.
Answer: They sit on your money and collect interest b4 reimbursing you. It's common with banks.
Answer: Dont use uber, use a taxi its cheaper and safer
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account