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UberReviews 1,537

1.5

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Uber Reviews Summary

Uber's reputation is marred by significant customer dissatisfaction, primarily stemming from a perceived lack of reliable customer service and transparency in pricing. Many customers express frustration over unexpected charges, inadequate support during issues, and poor communication from drivers and the company itself. Positive feedback is scarce, with some drivers noting satisfactory earnings and enjoyable interactions with passengers. However, the overwhelming sentiment highlights a need for improved customer care and accountability, as many users report feeling abandoned and undervalued, leading to a growing trend of customers seeking alternatives to Uber's services.

This summary is generated by AI, based on text from customer reviews

service
434
value
393
shipping
165
returns
188
quality
328

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New York
4 reviews
1 helpful vote
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Good for the long runs
February 22, 2016

Short trip take a cab. Longer run out of town or airport its Uber

Date of experience: February 22, 2016
New York
1 review
10 helpful votes
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"Buyer beware of UBER".
February 22, 2016

If you are contemplating driving for Uber in NJ, think again... maybe 3x. Ask around. All I know from my experience as a driver for three months with 500 trips under my belt and a 4.8 rating... be very very circumspect before leasing a car. What they do is rope you in as a driver with decent pay for two weeks... then wham... they cut the fares in half. Let me ask you as a logical human being... can a driver who has usually a car payment of at least $600 per month... plus insurance...(unless the ins. Co finds out you drive for Uber and then presto... drops you like a rusty safe in the river) plus gas, and wear and tear on the car driver 10-15 minutes for $3... well that is the fare they pay. Also if you happen to drive to Manhattan... and they take out $20 for toll and charge the customer... and then only pay you $8-15 on top of that to drop off the customer before you have to drive through traffic to get back into NJ to accept another fare which usually takes at least an hour... do you think that is a good usage of time and good pay? You see what Uber is doing is trying to show Wall Street (Watch "The Big Short"- very appropo for Uber) the huge rider base. The problem is that the drivers are dropping out like flies because they can not afford to drive. I know as I have picked up many ex drivers recounting the same experience. Wall St... which incidentally I used to work for years ago for almost two decades... is about to have a rude awakening when they see the market valuation Uber claims of $63 bill. -even though they lost over $467 mill in 2015-from a confidential source yours truly picked up devulged-is nothing more than specious and a "house of cards". Now Uber's PR will tell you how wonderful it is to slash fares all in order to be more busy for the drivers but don't believe a word they say. It is because they are burning through drivers faster than the INDIE speedway all in order to keep riders happy. Good luck people in your decision but know that you had better do your homework before you get involved in such an exploitive outfit. BE DAMN CAREFUL.

Date of experience: February 21, 2016
Washington
5 reviews
8 helpful votes
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We went on vacation to Washington dc... we took uber all over the city for 4 days we had a great experience. They arrived on time were overly polite and got us to our destination in a safe timely manner. Great experience and would use them again!

Date of experience: February 21, 2016
Maryland
1 review
2 helpful votes
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I am currently uber driver. You never believe I drove to BWA for $35 without gas and mileage and tax expenses. It is to customers but not for drivers unless to those they do not math.

Date of experience: February 20, 2016
California
1 review
5 helpful votes
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Economic Bondage
February 19, 2016

Uber is a horrible partner. Dropped its price again for the third time in less than two years and now I'm driving for chump change they want 5 star service for 1 star pay and the math just not working out. Furthermore they have partnered with local dealerships whereas they are taking advantage of people's economic situations leasing cars for outrageous amounts before nobody with bad credit could get approved now that Uber is on the scene miraculously any Uber driver can get approved which begs me to wonder just how sleezy the banks and dealerships are. Uber is a viper taking advantage of a certain demographic low income not educated driver trying to feed there families people say " Nobody is forcing you." and to that I say " And nobody is forcing me to feed my kids either."
Don't drive for Uber they are $#*!s period!

Date of experience: February 18, 2016
Pennsylvania
1 review
3 helpful votes
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My first ride in an Uber ride with my coworker. Our driver Jeffrey (LM*******) was very professional. He opened our doors for us. Vehicle was fresh and clean. We called Uber to take us to our cars that are parked at Cornwell Heights Station because the Regional Trenton Line was cancelled due to a fire. Very enjoyable ride. I was very impressed. Also had bottles of water, mints, gum for refreshments. Even music was too our taste. I will definitely be calling Uber again.

Date of experience: February 18, 2016
Indonesia
22 reviews
49 helpful votes
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A definite "no".
February 18, 2016

Not too friendly. Not a good source of money. No respect. A definite "no".

Date of experience: February 18, 2016
New York
1 review
4 helpful votes
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NYC Drivers Scam
February 18, 2016

If you think you're going to make money with uber / think again this is the new form of a slave labor. As a taxi driver you will receive half of what you used to make with the other company if you currently drive for uber you better stop now. They don't care about you. I did it for a year and its not getting any better the price was reduced and the search pricing is a scam goodbye over

Date of experience: February 17, 2016
California
1 review
1 helpful vote
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I took 30 kms trip in Hyderabad, Telangana on 14th Feb 2016. I was charged 15 kms extra. When I asked for fare review they have put surcharge and reduced marginal amount. They are not transparent.

Date of experience: February 17, 2016
California
1 review
2 helpful votes
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Nor veteran friendly
February 17, 2016

Urber is awful to work for. A US Army veteran had his job taken from him because of a bad rating what the heck is that? DO NOT WORK FOR JIVE TIME UBER

Date of experience: February 17, 2016
Virginia
1 review
5 helpful votes
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Credit card fraud enabler
February 16, 2016

24 charges to my card by Uber technologies, none of them on my Uber account, no "ghost rides", but $1,200 of bogus charges to Uber. USAA notified me, cancelled card.

Date of experience: February 16, 2016
New York
1 review
1 helpful vote
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I have used Uber about 6 times. I have never had a problem. Their response times are excellent and they help with my walker. It would be nice if these reviews gave their general market location. I am 65 and use a walker!

Date of experience: February 13, 2016
GB
1 review
3 helpful votes
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This is the 3rd time uber drivers have cancelled my journey and then when I reorder price has mysteriously gone up 3x.

It is a joke and it ends up cheaper using a normal minicab, £28 instead of £60.

Date of experience: February 13, 2016
India
1 review
1 helpful vote
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Unfortunately though, I recently had a bad experience with a driver service was worse...

Date of experience: February 12, 2016
Virginia
1 review
3 helpful votes
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They are chitin
February 9, 2016

Because they charged from my credit cart 3 times and i never can take money back. Uber taxi driver forced me to pay in the car. He said Uber will not charge but they charged two more times. I sent them my statement I am talking with them it is not working out.
Do not use Uber because serial killer could drive you too

Date of experience: February 9, 2016
Australia
1 review
3 helpful votes
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Becarful!
February 9, 2016

Need to watch where the driver going. This is the 2nd time for me where the driver trying to bring you around even though his map showing the faster way to get to your destination. Even though there is no traffic and closed road.

Date of experience: February 9, 2016
New Jersey
1 review
10 helpful votes
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Worst job
February 7, 2016

Uber is a rip of for drivers in nj. There is no where in the world where people pay $3.00 for a ride going over 3-4 miles or a fare from nj to ny for $30.00 including the toll for $15.00 and on top of that they take 20% and other fees, uber is a joke.

Date of experience: February 6, 2016
New Mexico
2 reviews
14 helpful votes
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Uber is a scam
February 4, 2016

Uber is pretty good for riders - a real scam for drivers, wear out your car for less than minimum wage in most cities - - the amount they "claim" one can earn is a lie and a few drunk riders will bring your rating with Uber so low they will fire you - - thank you Uber for firing me

Date of experience: February 4, 2016
Alabama
1 review
3 helpful votes
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Uber"s software is terrible and full of bugs. Sometime you can't delete a ride. It will e fill in your home for you. Sometimes in a different city. The estimated arrival time is a joke. It told be the car would be here in 7 minutes. When I checked 15 mins later it told me the car would be here in 20 more minutes. Keying in a destination, über will enter house numbers wrong. You can not book rides in advance. The drivers complain about uber as well. DO NOT WASTE YOUR TIME. WITH UBER. They are a ripoff!

Date of experience: February 3, 2016
India
1 review
5 helpful votes
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Robbed my money
February 1, 2016

Uber driver has let the meter on even after the ride was completed. I lost my money because of this. He rode a good 2hrs on the road. Wrote to the customer support multiple times but no one seems to care as soon as I explained my situation. They didn't even bother to reply.

Date of experience: January 31, 2016