UberReviews 1,537

I've had countless issues with uber drivers claiming false cancellations, claiming to have picked me up when they hadn't, etc. Tonight a guy picked me up and immediately started hinting that I lived too far away. Mid way through the ride he finally concluded that I did, in fact, live too far away (he just wasn't familiar with the New York area at ALL- NO, Brooklyn isn't in Manhattan). He kicked me out of the car in the middle of the night in a bad neighborhood and cancelled the ride. I had to walk with my three heavy bags all the way home because of other issues with false cancellations and uber. Lyft isn't much better but fewer terrible experiences for sure.

First, I requested an Uber driver that was 6 minutes away from me in an appropriate amount of time before I needed to get to my destination. I needed to be at the airport by 8:30 a.m. and contacted Uber at 7:40. I didn't want to have to pay for parking at the airport. When I requested the Uber driver I saw that he has 4 out of 5 stars and figured he would be a good driver.
However, the driver seemed to be lost and had no clue where he was. He passed my street four times, which my street is not that difficult to find! He kept making U-turns and turning down the wrong streets.
For a driver, you're suppose to know where you're going! And if you don't know, follow the GPS! It was an awful experience that I had with Uber. I had to pay an outrageous price for parking at the airport and was late for my flight! If the driver just knew where he was going or knew how to use a GPS then this issue wouldn't be an issue!
Since I canceled the Uber ride they want to charge me for a cancelation fee! Uber really needs to test their drivers to see if they're smart enough to use a GPS. Although, you'd think it would be common knowledge... I guess not.

I have used Uber a few times and I found it very expensive. I have order taxi and it showed me it was arriving in a few minutes but then it stated that it has been cancelled. I have ordered one again today and it has gone to wrong address. I was advised to change address on the system but Uber would keep on showing the wrong address. I have set the address many weeks ago and and travelled to/from same work address but today it is a different story because it is same street but different area. I have been charged £3-50 for Users poor system. I will not use Uber again just waste of time and money.

Uber drivers are not held to the same standards as cab drivers. They often cancel your ride and the company will put the charge onto your credit card. I have been trying to get 2 of those charges off of my card now for months with no resolution, having sent at least 8 emails to numerous individuals. It seems like you can never connect with the same person to solve your problem and there is absolutely no way to make contact by phone. I also tried to get an Uber out of the country and the guy just never showed. Another driver had no idea how to get to the airport that was 15 minutes away and took a route that took over an hour and I was almost late for my flight. Be wary travelers!

I live in melbourne australia. I had a early morning hospital appointment today. Only my seccond time using the service and i will never use again. It cost me double it would have had i waited for a cab. Incidently the app told me i would be altered to a drop in surge if any in 30 mins! In that time i could have and should have called a normal taxi. Clear scam there considering this service is supposed to be on demand and i did not have the time to wait aroung for 30 mins for ubers claculations. But i wwas not prepared for it to be so outragously overpriced.
I believe the app scams by telling you to wait till the surge drops or pay a series of charges. I'm on my way to the hospital waiting in the cold i dont have time to break down the charge list nor did i expect that in such a short distance i would be charged double.
What should have been a 25 dollar fare to over 50!
We caught a cab on the way back it was quick, hassale free and fare appropiate. UBER you just lost a customer and i will be letting others know about my experience.

I was at the airport and figured I would try Uber. First guy. We went around in circles
Trying to navigate the map. I don't
Know where I am at the airport they say you can contact the driver or text I couldn't
Second driver same thing. You would think one of them would call me they could see I was still standing lost. Never ever again at least real cab drivers call you and let you know where to go and where they can meet you. I hope they do not charge
Me doe those two cancelations that would be the icing on the cake. Uber you suck
Bigtime

A few week ago my boyfriend had ordered me an uber ride home. It was very late, and when I had gotten in the cab, the driver seemed really aloof and tired. I was very courteous, asked him how his night was, and the response I got was very groggy and rude. Regardless he started driving and when he hit over 50mph in a 25mph school zone, I started getting a bit uncomfortable and concerned. I asked politely if he could slow down and again, he answered with a rude tone of voice.

A few days go by and I get a call from my boyfriend asking why he was charged $165.00! The driver had accused me of vomiting in his car! And took "fake photos" and sent them to uber! It was appalling! And the photos he took looked like a crime seen it was so disgusting. It looked liked mushy popcorn and water, and the guy even went so far to smear it all over his car. Was just so gross.

Never in my life have I thrown up in someone's taxi cab, and if I had felt sick, I would have politely told the man to pull over. I was not sick, I was not drunk, and I remember the ride clearly. Nothing along those lines had happened and I am shocked uber let him get away with something so terrible. Not only did he accuse an innocent passanger, but tried to steal money from my boyfriends account. TERRIBLE!

I have been driving for uber for over nine months it was bad enough when they lowered the rates for our work, I got past that and kept on driving... Well last week in my review, they. Gave me a low score saying a rider said my vehicle didn't meet their standard of cleanliness, this was not true because I am constantly cleaning my vehicle and passengers are always ccomplementing me on. How fresh my vehicles smells, after passengers are in and out of your vehicle you will realistically have some sand in the floor, there is no way to logically and safely vacuum your car out between the hours of 10pm and 4am that's makes no sense which is what they tried to suggest to clean the car after each fare. How? If u get trips back to back when do you clean of course if someone vomits you're going to clean that mess up... But to top it off when they said the car wasn't clean they took the opportunity to throw in There saying remember your PERSONAL HYGIENE as well, which was not even the comment. I was personally offended and have not driven sense. I am a clean person and just because my car was not emuculate enough for one rider shouldn't have turned into the opportunity to insult me... I know it was an automated response, but those two responses need to be separated from each other because they are two separate issues...

Uber did not get my payment because the credit card was outdated. I would like to solve the matter but have not been able to do this on line. I am not going to spend 10 hours on line trying to figure this out since I am not that technical. A number to reach Uber would be nice.
The only reason I gave 3 stars was because the driver was great. Customer service?... There is absolutely no customer service!. Really. None! You will never ever be able to speak to anyone. If your question is not in their category of FAQ's then forget it. So how does that make you feel as a customer? Sounds to me like they don't want to talk to the people who are making their business grow. They are now on my do not call list.

This unprofessional driver wangjiku, I requested uber around 9:25. If she don't have idea on pick up location she should not accept the request first of all. But she accepted my request. I wait for her nearly half an hour. I'm giving her directions in the phone very clearly. But she can not able to found me. She even don't know the famous place DMV office of Santa Clara, I stressed her in the phone our famous apartment leasing office is exactly opposite to the DMV office. But still waste driver did not catche me. Finally she is telling that she is going to cancel the trip in phone, but not even cancelled my trip. Because if I cancel the trip I'll get 2$ charge. So I'm waiting for her to cancel the trip. I wait for 15 mins she did not cancel the trip. Until she cancel the trip I can not able to request for another driver. Because she accepted that she can not able to pickup me, then the right thing is she must cancel the trip. But not even its happened in this case. So she has done these many mistakes1) she don't have idea of area where she is going to pick up 2) though I'm giving her clear directions she did not found me
3) she accepted that she can not able to pick up me after my almost half an hour request. But still she did not cancel the trip.
4) because of her unprofessional behavior she charged me cancellation fee. She wasted my precious time.
My request to the management is don't give permission to the such kind of unprofessional and unexperinced drivers to drive the uber. Because customers finally get bad openion and worest experiences with the UBER