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Uber

1.5

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Uber Reviews Summary

Uber's reputation is marred by significant customer dissatisfaction, primarily stemming from a perceived lack of reliable customer service and transparency in pricing. Many customers express frustration over unexpected charges, inadequate support during issues, and poor communication from drivers and the company itself. Positive feedback is scarce, with some drivers noting satisfactory earnings and enjoyable interactions with passengers. However, the overwhelming sentiment highlights a need for improved customer care and accountability, as many users report feeling abandoned and undervalued, leading to a growing trend of customers seeking alternatives to Uber's services.

This summary is generated by AI, based on text from customer reviews

service
434
value
393
shipping
165
returns
188
quality
328

We monitor reviews for authenticity

GB
1 review
5 helpful votes
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I am a uber driver
May 15, 2016

I am a UBER DRIVER in London. You people on here are complaining? You are getting the cheapest fares and got the nerve to complain!
Most of you people are racist wgen you see driver of another ethic and decide to give them a crap rating or worse bo rating at all!

You guys should not be complaining as you did not hire a executive car to trave 2 miles which costed you £20.
Do you expect the driver to bend over for you?

No one is stopping you to go else where but majority of you will run back to uber!

Uber shoud kick out rider with anything less than 4.00 stars because i have seen plenty of rubbish rates riders. Why will a driver give you a bad rating?
1. Because you are rude
2. Miserable
3. Start to blame them for traffic when you are running late.

4. You think the rider should kiss your $#*!.
5. you are traveling 2 miles.

Most low rates riders are WOMEN!

You are using uber because it is cheap! Get of your high horse.
Most of uber riders only travel short distances.
It us a waste of our time!
We drivers are getting shafted... not you riders!

Date of experience: May 15, 2016
Florida
1 review
2 helpful votes
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NO WAY NEVER AGAIN
May 15, 2016

So I used UBER last night...

NEVER USE IT!

I got dropped off by the first guy, before I could even put my seatbelt on (all of a sudden had to take his wife to work)

So I call another Uber (gives me a 2.5 times rate... with no information on what the heck the rate is, NO OTHER OPTION - that or no UBER, and every time you search another one. The rate gets higher and higher...)

I get home, there's no service. I tip the guy decently in cash for getting me home finally

Get inside, my wifi loads up UBER receipt

$79! For a 15 minute ride...

NEVER AGAIN

Date of experience: May 15, 2016
Florida
2 reviews
6 helpful votes
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I'm in New York and trying to catch a cab to the airport. It is pouring down rain and the taxis are busy. I decided that I would try UBER. The app kept timing out on my iPhone then it came up and said UBER Pool. I'm thinking OK I will share a ride and save some money. LaGuardia is only 7.5 miles away and it usually about $35 for a cab fare. It took about 15 minutes but I was willing to wait to I didn't miss my flight I had a very nice driver and a nice car but he couldn't tell me how much. I was the only passenger so I thought OK I got lucky and no one else is going to the airport since it said UBER Pool. I had no other choices anyway. I have a computer training business so I am very savvy with technology. I arrived at the airport and he said it would compute the fee but he couldn't tell me how much because the app had also put in JFK and not LaGuardia which is not what I chose. Maybe another potential customer not sure. I got the receipt and was charge $179 for the short trip. When I contacted UBER they said since it was busy they could charge me 3.6 times the normal fair. That is really taking advantage of your customers. I don't think my customers would be happy if I told them since they scheduled their training on a very busy day that my rate would be 3 or 4 times more than normal. This is price gouging. I will NEVER EVER use UBER again.

Date of experience: May 15, 2016
India
1 review
1 helpful vote
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It's like cheating
May 13, 2016

I have travelled with ola cabs was never cheated like this the driver made us pay the airport fee by cash 110 when it was alredy included in the.the bill was 286+110=396. When we paid 506=396+110

Date of experience: May 13, 2016
Australia
1 review
2 helpful votes
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I hate this album ap more than any other. It so often ends up in the wrong pick up address then the call driver function fails. I hate it!

Date of experience: May 10, 2016
India
3 reviews
3 helpful votes
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Uber is charging very high and looting the money, I feel both Uber and OLA are like sister companies, Have collaborated behind screen to loot the money of ppl. One question is, is morning 6:30 AM Peak time for you both? Shame.

Date of experience: May 9, 2016
New York
1 review
2 helpful votes
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DC: requested UberX and was Automatically slotted to UberPool without a chance to decline. 30 minutes late for a business meeting. Switched to Lyft

Date of experience: May 6, 2016
Washington
1 review
0 helpful votes
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I'm at the Sheraton in downtown Seattle and the drivers can't find the place. Trying to get to the airport and the first one drove down to Pike's Market before I cancelled. The secomd one took 10 minutes to get here even though it said 1 minute away.

Date of experience: May 5, 2016
Florida
2 reviews
5 helpful votes
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Can't trust Uber
May 4, 2016

Uber can be hit or miss.
On my first Uber ride: Going out with friends from a hotel we were staying at in Savannah, Ga. They ordered a ride and it was a great experience, no problems and a courteous knowledgably driver.
On the second night out: After receiving a ride downtown on the hotel shuttle, we had dinner and went out exploring the nightlife. Then we order Uber and the app said they were 10 minutes away, no problem. As we followed the drivers progress at about 5 minute out, he called to confirm our location and said hed be there shortly. A few minutes later his location was off and we did not see him on the app. We called back his number and he said he is going to take another fare and we need to find a different ride. What an SOB you are Biell! By this time we were tired and frustrated. We saw a taxi and took that back to the hotel.
The moral of the story: you cant trust Uber and you need a backup plan.

Date of experience: May 4, 2016
Washington
1 review
7 helpful votes
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Understand that theses people use there own cars and uber will deactivate them over any lie or lower than 4.5 star if we appreciate better service then show it by rating drivers well don't want it like the old days again wait 30 minutes or more for a taxi treat uber drivers right

Date of experience: April 28, 2016
India
1 review
3 helpful votes
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I have a worst experience in UBER. Most Cheated company, worst drivers, rash driving. Never ever think to book this cab. I am not getting the option of negative rating.

Date of experience: April 28, 2016
California
1 review
6 helpful votes
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I was ripped off many times, overcharged by uber and when want to ask or complain, they of course have a bridge to nowhere type of system where it is impossible to actually state your complain, it is categorized where you can not find the right button. It also seems there is no real response

Date of experience: April 26, 2016
Washington
1 review
5 helpful votes
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Tried using Uber and my driver never left his seat to help with our suitcases. He also charged much more than the taxi drivers and insisted on $5 tip which he didn't deserve. Every taxi driver we used helped us with our suit cases and this man never lifted a finger! The taxi drivers were less expense and much more friendly. He did get us to our destination.

Date of experience: April 26, 2016
New Jersey
1 review
1 helpful vote
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Demo unlike actual
April 26, 2016

It took 3 days in London & numerous tries to finally get a ride. The online demo looked so simple. Not so!

Date of experience: April 26, 2016
California
1 review
3 helpful votes
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Opened the app with my iphone and was told I needed to go to my email. That never happened before. I don't have access to my primary email with my cell because I DON'T NEED TO. They have everything they need from me already amex platinum/email/picture/ all that stupid $#*! ALREADY. I get home and contact them and they have no answer for anything. Told me I should go to the community and talk about it. I'm 56 years old/own my own business/made over $400K last year. I don't go to blogs to talk about $#*! get real lol.

Date of experience: April 25, 2016
India
1 review
3 helpful votes
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Uber app is just too fast to be good. Cab bookings are misfired. Even when a user is just exploring the app and is not really ready to book a ride. We get a call from the cab driver. Cab rides get booked even before you could select your destination. Then the cab drivers informs you to cancel that ride (which you anyways did not actually intend to book). If you fail to cancel within 15 minutes, you have to pay a cancellation charge (gets added to your next ride)
Uber app must have a "confirm" button so that the ride is booked only after that confirmation

Date of experience: April 20, 2016
Pennsylvania
1 review
3 helpful votes
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They are theives.
April 19, 2016

I reported someone who stole my debit card and stole over $200.00 from my account. They did absolutely nothing. Someone told me via email someone has to pay for them to get around. I couldn't even speak to anyone.

Date of experience: April 19, 2016
GB
1 review
4 helpful votes
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Over Charged
April 17, 2016

We arrived at San Fransisco Airport and walked towards the taxi rank.We were approached by a taxi driver offering to take us to our hotel he did say he was a Uber driver ( I do not have an Uber account). I knew that the fare should be around $45. During the journey our driver was constantly on his mobile phone either texting or speaking to other drivers. Arriving at our hotel he charged us $95.
I my opinion don't use them, i certainly will never use them again.

Date of experience: April 17, 2016
India
1 review
5 helpful votes
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Very poor services. The person doesnot know the exact address. Controlled by false messages. False rate.

Date of experience: April 16, 2016
India
1 review
3 helpful votes
Follow Shreya P.
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Why is Uber such a fraud at pricing and worst at customer service? Please answer it. Being Billion Dollar industry and using treachery and fraud to charge customers? What happened to convenient ride at economic cost? For 2.5 km you might pay 100-120 Rupees(Indian)? Why because its peak time.IS it? I don't see any traffic on the road. Lol! Their tantrums are worst than 11-year-old... I don't know what training their drivers receive. All they want is incentive and no attention to customer convenience

Date of experience: April 15, 2016