UberReviews 1,537

Today I feel I was taken advantage of by UBER. I am a loyal uber customer who has used UBER many times for work and personal use. I have never run into what happened to me this morning with a ride charge of $68.97 US in New York. When I requested a ride I was told the fair was approx $18 from my hotel to LGA Airport. A surcharge screen then came up which advised me a 2.3 surcharge would apply to this rate. I didn't understand it and read it as an additional 2.3%. Now I am advised that it means actually an additional 2.3 rate. Even at that 2.3 rate $18x2.3=$41 not $68.97. When I received the uber receipt after the fact I was charged $68.97. I would have never agreed to this. A normal cab ride was $40. I feel violated and cheated by Uber. This system is not set up right and is very confusing for the customer. I won't be using UBER again as the company after numerous attempts will not help.

Holy sh! T! So, I have nobody in my life, on purpose. I'm chronically sick, and take care of myself.

Today I am convinced by EMS, against my better judgment to be taken to the ER, by them. Usually I drive myself. I think, oh yeah, Uber gives a first ride free, I'll get home that way. WRONG!

Code not working. One response from twitter and email support. I'm desperate, I feel like total crap. I'm basically trapped at the hospital after a horrible day.

I get completely desperate, phone about to die, I'm literally begging support to help. No response.

I can't walk home, I have handicap plates if that says anything about walking two miles to the bus stop with my oh so generous bus pass from the hospital.

Before the phone finally dies, I have to call the only person I even have a number for anymore, a previous abuser. THAT'S HOW I GOT HOME UBER, YOU F##KS! Wishing you a virulent outbreak of permanent herpes. All of you pieces of sh! T.

Hope this happens to a loved one of yours too you sick MFs. Go to hell. Sick as f##k!

I requested a ride at 7:45pm I could see the driver on the map never leave his home. The driver calls me and tells me he is outside my home when I knew he wasn't I called back and the driver was very rude he was very rude I hate to say it but mostly all every African drivers I get from uber are rude and they always have an attitude. The driver told me he was not coming to pick me and hung on me I was then charged a cancellation fee when the driver was the one that cancelled the trip. I never have this issue with lyft uber needs to get better drivers I will not be taking another uber i will use lyft or walk to my destination. I find it ridiculous I have to deal with someone rude when they are getting paid to drive me around.

I feel like i got scammed driving for uber. One example i made $141 over a period of 9 hours got $100 sounds good right WRONG! I put $30 in gas + 300 miles on my car. Now mind you im in a busy area by the airport. They take 28% of every ride + they charge the rider $2.30 booking fee. So i do 97% of the job take 100% of the risk and what do i get after maintaining the car tires, oil change, other expenses, car value going down? Well you tell me i could be working at a gas station making more then $70 with my car value + my gas still in my car. Ohh and uber gets 100% of the profit taking ZERO RISK how is this called a service and not a scamm? Look all im saying is i feel like i got scammed. If you feel like you got scammed then you got scammed PERIOD! Its like i paid uber and i gave a bunch of people free rides. *$#% you uber.

Requested a ride on my Uber app on July 3 from Eden Prairie, MN to Minneapolis, MN. The first driver went to the wrong location and didn't bother trying to contact me to see why I wasn't there; for this I was charged a $5 cancellation fee. My daughter looked at the app and noticed it said that my request hadn't gone through. She sent a new request and for some reason I was charged another cancellation fee, this one was for $6. The driver who did finally show up 30 minutes after my initial request charged me $60 for a 19 mile trip. For the return trip I tried Lyft and not only did the driver show up within 5 minutes of my request, he also only charged me $18.60! Guess which service I'll be using from now on and recommending to my family and friends? Hint: it's not Uber.

A few weeks ago I checked prices for my ride home from my friends house. By mistake I requested car and right away I cancelled. After some time I figured out that they charged me $5 for cancelation. I complained but it didn't help. I understand if I request a car and after a few minutes I cancel they will charge me, but I cancelled the same moment!
Beside is that, when I request a car to my home address their GPS brings them behind my building, behind the block. I sent them email, but nothing they did for it. Don't know if in a future I will use them again.

Always have good experience with Uber but I think their quality is declining. I booked an Uber today. 1990 toyota camry, AC was not ON and didnt work. The seat had some kind of plastic cover which made the experience ever worst. Wanted to keep bag in the trunk but the trunk was junk. The driver was irritating kept asking how long have you been in Chicago. He had phone in one hand and was driving with the other and kept missing the direction even though it was clear on his cell phone on he route we were taking. I will think twice before requesting an Uber because a Cab provides me with better experience then Uber