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Uber Reviews Summary
Uber's reputation is marred by significant customer dissatisfaction, primarily stemming from a perceived lack of reliable customer service and transparency in pricing. Many customers express frustration over unexpected charges, inadequate support during issues, and poor communication from drivers and the company itself. Positive feedback is scarce, with some drivers noting satisfactory earnings and enjoyable interactions with passengers. However, the overwhelming sentiment highlights a need for improved customer care and accountability, as many users report feeling abandoned and undervalued, leading to a growing trend of customers seeking alternatives to Uber's services.
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Uber's customer service department is absolute GARBAGE! All i needed was help changing my password because someone had hacked my account. They wanted information like my social security #, which I was not going to provide. There is no # to call them unless you pay for a premium membership - so i went to their chat support. 7 representatives came into the chat and left immediately without resolving my simple request! Or giving instructions on how to change my DA*N password! Lyfe will have my business from here forward.
And where have all the good drivers gone? Maybe to Lyft? Driver nearly an hourlate, did not rely to text or answer phone. Left my elderly mom. She tried o contact uber safety and got a recording
Well done, fast the way of treatement is respectful and smart love it
Hope for more like that
Easy, smart, comfortable, pricless and always improve themselves in many ways,
I've been using Uber for a good 3 years now. Going to and from the airport, events and other places I want to go but don't want to hassle with finding parking or walking through acres of parking lot after I've arrived. Love the convenience of being picked up and dropped of right at the front door and I've had such nice experiences with meeting the most kind and positive Uber drivers. I've been around for a long time and am glad there is a service like this now. Sometimes I am afraid to go here or there because I'm concerned I'll get lost but with Uber I no longer worry and just go! One more thing... ** If you want to sign up with coupon code jodir282ue you can get up to $20 off your first ride. **
I have a temp medical condition that prevents me from driving, still have to do errands. Taxis in my area are unreliable & don't take cards. So I thought I'd try Uber. Downloaded their app, entered info they asked for; scheduled a car, waited past due time, got a cancellation notice for no funds (I gave them my credit card); tried to re-schedule, same issue. Each time the notice gave an address 2 numbers off of mine but close so I know no car came. There is no way to contact anyone by phone or online to help resolve the issue. Never again.
Very convenient/useful/good to have and important if you don't own your own car or can drive. The prices are suprisingly very affordable. I will definitely never call or take a taxi ever again lol. Everytime I have used Uber before, they are usually there and show up within 15 minutes of me submitting the order. You can watch the driver in live time they the map on the Uber app so you know where he is and how far
I have asked several times from the tech support team " where would I go to print up ALL
My receipts with Uber... Uber wants to charge me $1.00 join a service for that fee
THAT IS RIDICULOUS AND CHEAP OF THEM
THUMBS DOWN UBER ZERO RATING FOR YOU
I used Uber for the first time, I ordered a taxi and I received messages saying a taxi was on its way only for them then to cancel it, this happened twice in the space of 20 minutes or so. It was around 2am on and I was on a dark road waiting. Then I received another message saying a taxi was on its way and would be there in 8 minutes. A good twenty minutes later it still hadn't arrived. I rang the driver and he said he was on his way. After another ten minutes he rang me to say he had arrived! He had not! I explained where I was only for him to then hang up on me! To make matters worse Uber then messaged me to say they had taken £4.00 off my card because I had cancelled the ride! I then had to walk three miles home. I cannot get any response from Uber. Stay away from the scamming b stards.
Overall a very marvellous travelling facility, with uptodate vehicles and decent partners. Really helping a lot of people on daily basis by saving them from headache of wandering in the streets for taxis and bargaining with the illiterate drivers. Thumbs up
I used to drive for Uber. I drove for them for 3-4 years, did Uber eats. It's 1 simple word for Uber now days. HORRIBLE the pay stinks. The bonuses stink. Everything stinks about Uber and the Uber drivers are HORRIBLE
LYFT is wwwwwaaaayyyy better. The lyft drivers are Always cool the service with Lyft is wwwwwaaaayyyy better will not be using Uber anymore.
Apresenta certos problemas em relação ao selecionar os motoristas pela índole porém e uma empresa muito boa
Uber charged me about a total of 30 dollars because their drivers could not find the Uber pick up lot at the ft lauderdale airport. One driver made it there and did not speak English. Two others went to departure lanes. I complained and got back 6,00. Several people have told me they have the same problems with Uber.
I'm A Uber Driver & In Not Happy With Uber Right Now... They Keep Playing With My MONEY HONEY... Instant Pay Is A JOKE... I Have The Same Bank Info Since I Started With Uber. Now All Of A Sudden The SYSTEM FLAGING MY CARD... And EveryTime I Talk To A Representative They SAY THE SAME SH**... They Just Reading A Da** Computer Skit... And U Cant Talk To AnyBody@ Corporate They Have A Da** Recording... You GUY'S OR FULL OF MALARKEY... Drop The Mic...
Uber Support for Drivers is a disaster. They tell you to do the same thing over and over and keep giving you negative results. They also change their story constantly. No wonder they are unprofitable. I pity the fool who invests in this company. Incompetence is an art form at the support center. A bunch of malfunctioning robots.
I have been driving for Uber for 10 months and today I found out they are not reimbursing the drivers in Hampton Roads Virginia the correct amount for the tolls. I spoke to a few reps who informed me they will only correct the past 10 days. SHAME on Uber for not taking care of their drivers and doing the right thing.
04-12-2019 Warning! Do not do any type of buisness with uber! They have become pure evil! They no longer have customer service support. You can not reach anyone by phone and they email support team is paid by how may tickets they answer not how many problems they solve. So you get uncaring people playing games and giving you fake responses that do not help you over and over again. I have pleaded with these people and told them they placed the wrong account to my phone number and email so therefore I can not log on to see my pay tax forms or drive, they keep sending a short response telling me to check my app? Sooo I am done they messed up my account and have been giving my false help for over a week... so please beware beause if something should happen and you need them... you get people in another country playing games with your life! BEWARE UBER IS EVIL
Two of five times I had a bad experience using Uber. I think it is a bad statistic. No. Thanks! I won't risk anymore.
Wish I could give less than a one star review.
It is so hard to deal with this company. No one to talk to so as to confirm that the reservation. The most difficult company to deal with for a ride.
I will never call them again.
Joe
The drivers around nyc are awesome! The service of the app is very decent but still its not the perfect app out there...
I used Uber in 3 countries recently and service was totally good. They should work a bit their customer relationship
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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