UberReviews 1,537

I don't believe there is any way to contact Uber anymore.
Even their emergency number is a recording telling you to dial 911 or review the help section in their AP.

I put a very wonderful women in an Uber last night to drive her from Orange County to L. A. The driver (despite her wedding ring) put he moves on her the entire trip.
He kept harassing her for her phone number. But he didn't stop with just that. He kept touching her, rubbing his hand on her leg. She clung to her backpack praying she would get home safe.

She is happily married with a child. She does not invite advancements from men in any way. She is a Pediatrician visiting L. A, to study advancements in child heart surgery so she can return to her county to help save children.

She was able to send a message through the "Uber Ap" about the incident. She got an "auto response" stating that the incident will be looked into.

I have searched for "any way" "I" could contact Uber (I have an account) I've tried everything. There is no way I can contact Uber.
So, Yisak - Honda Civic 8APD979 is still picking up rides. I "hope" the worst he does is "groping". Uber does not take safety seriously and I just pray no one gets hurt from this predatory driver.

I called uber for going home two days ago and yesterday they charged me extra 40$ even no one told me reason. Then I contacted uber and they told me driver complained me about I was drunk or something else they sent me stupid pictures. I didn't understand exactly what happened but I just called uber and went home even I didn't talk to driver and went home. How come no one asked me anything and they just charged me 40$ directly. I will take my money back and I will delete uber.

This is the email I tried to send back to uber after getting a welcome email saying how easy it was to get help (complete fabrication): the email was waiting after I got home a few days after the uber-disaster

Hi,

Well, my attempted first trip was an absolute disaster!

1. The app did not get my current address right, and didn't want me to alter the house number. Even so, I actually wanted it to leave from a few doors down. When I finally got it to accept the new house number, it would not let me enter the suburb.

2. After entering the destination, it said it would not give me a quote until AFTER I had entered credit card details. I thought this would be OK, since I'd seen estimated costs at a bit over $1 per km. But it wanted to charge me well over $900! (the trip should have been about $60, from similar trips by others). There was no obvious way to cancel, just confirm, so I closed the app thinking it would cancel.

3. I re-entered the app to try the trip again. But even though I had NOT confirmed the previous attempt, it said I could not enter a trip as one was already booked for the same time.

4, There was no obvious way to cancel the trip, not any way to ring or email uber to get it fixed.

5. Did some searching, seems there is no way to handle emergency fixes. Utter shame on you. Many others have had similar experiences in being unable to contact anyone when something went wrong.

6. Finally found a site explaining how to cancel future trips, hidden in a side menu, which I did, fortunately before the exorbitant charge was taken from my bank.

Until I get over this really bad experience with your obvious complete disdain for users, and your really, really terrible app design, I will tell everybody I meet to stay away from uber, the uber-bad transport option. And intend never to use it again myself, unless something changes.

I have advised many people NOT to use it to save their time and money. They charged me for a service they have not offered twice and I lost about £10.00 (about £5.00 each time).

I ordered a taxi and the taxi driver did not come and they still charged me. They did that again shortly afterwards.

Never download this damned Uber App! Their Refund Claim is a joke. It was very time consuming e-mailing them back and forth with a ZERO- result. They literally STOLE my money. What a shame that all this comes from a taxi company that lies about their customer service. Please listen to this golden piece of advice: NEVER use this taxi company!

I was recently charged for an Uber Pass, which I did not want. I use Uber a few times a month and it wouldn't pay to get the Pass. When I saw the charge on my PayPal, I attempted to contact Uber, however they make it impossible to contact them. No phone number... no email address. Their website is horrible to navigate and doesn't even give an opportunity to speak to anyone. I tried to dispute with PayPal and they said through Uber, they have determined that I did authorize the purchase. Needles to say, I will be writing PayPal's review next.

DONT USE UBER. USE CABIFY, EASY TAXI
GET OUT OF ARGENTINA - GO AWAY UBER - YOUR SERVICE IS NEVER NEEDED AGAIN.
A few months ago I had a driver who was driving and talking on his cell. I had a year old baby and was stunned that he did that. I contacted Uber customer service... they dont have customer service. I still had to pay the driver and they didnt FINE him a FEE! A month ago my husband, my 2 year old and I were trying to get the the hospital. My son was sick as a dog with a flu, it was raining cats and dogs so we ordered an Uber. The uber driver decided to pick us up 2 blocks away from our house. When my husband explained we had a kid sick, its raining so no please come to our location... the driver was utterly belligerent, rude, nasty so we cancelled our trip. We got charged a cancellation fee. We have ordered drivers on a regular basis from our house to a train station and without fail almost ALL UBER DRIVERS cancel our rides so we end up waiting an extra 10 - 15 minutes for a replacement. My son has been late to school over and over again because of these Uber drivers. Uber will not give me a refund for the cancellation. I have had many friends use Uber and all have cancelled their accounts due to the lack of service, lack of morals, lack of respect.

We experienced an awful organized crime (with gun shooting threats and robbing) that happened to us while riding the uber service during our visit to South Africa.
We ordered an uber from our hotel to "catch a meeting" in the airport at on 31st-07-2019 at 14:48hrs,

1- half way to our destination on the highway a civilian car drove beside us and asked the uber driver to pull over
2- the uber driver parked aside
3- three gunned men came out of their vehicle and approached our car
4- Searched the glove compartment and the car trunk but they surprised that we have no luggage "because they expected that we are leaving the country so we will have all the belongings and won't even have time to report the incident to the police because we will have a flight that we would rather catch"
5- The approached our windows and threatened to shoot us if we didn't give up all we have
6- They took 800USD and left away

Having the above said, we consider uber solely responsible for this incident as we were under their chastity and they should have their safety and security measures and standards which shall compensate us for the risk and terrible experience we had and the money we lost but they have not done any action so far although we have reported to them the full details.
We are currently back to Dubai/UAE and we trust in your international neutral standard when it comes to life treats and peoples' safety in taking the issue up with them
Please find attached the police reports and the uber trip details
Yours sincerely,
Abdelmutaleb Awad
*******888
Dubai
United Arab Emirates

I was charged four times for one trip each of them different prices. I had to write a complaint to the bbb to in form them. Next im going after the driver since uner cant seem to be reached I will never ever take uber again and when i take lfyt ill use a dummy debit card so that only the amount i owe is taken off. Im not done going after uber though. I will be getting my money back and this is not the last place this will be posted. Ill be posting every where i can with screen shots of the money this company stole

Uber is the worst, they charge for everything. They allow their drivers to say that they are at the destination so that the customer is charged a waiting fee. I was literally waiting on the driver outside for 7 minutes because he was at the wrong complex and i get charged a waiting fee. To top it off uber allows their drivers to text and drive. I sent the pics to uber, and they stated that it is not a cause to be alarmed. I have more, but it keeps freezing when i upload more pics. Alot of the uber drivers are rude and uber doesnt care. Uber only wants your money

Checking my Credit card I report, I found that UBER charged me 24.99 USD without my permission. I bought a one-time-Ride-Pass when visiting in New-York in June 2019. I did so after getting a promotion message from the company. The fact that Ride-Pass is recurring was not mentioned. At least, I was not asked to approve a recurring monthly charge.
Asking the company for a refund is mission impossible. There is no email address and no way you can contact them.
Also, once you were entering a payment method, there is no way to cancel it, unless you enter a new credit card. The only way will be to delete your account.

We wrote this review because we wanted to let everyone know what happened to us in New Orleans and Uber did nothing about it.

We went on vacation to New Orleans to take a cruise. We arrived the day before, The suggestion from our travel agent, just to make sure that nothing went wrong.We are new to Uber and our ride from the Comfort Inn Suites at the New Orleans airport to the Port of New Orleans on Feb 7 was the first time using Uber. This was at the suggestion of the Comfort Inn Suite and we were happy with the service that was provided to the Port of New Orleans. Mileage of 14.34 and drive time of 36 minutes as recorded with a value of $21.78. On our travel from the Best Western Plus on St Charles Ave to the Louis Armstrong airport on Feb 19 was a total of 15.77 miles and a trip time of 31 minutes and with a fare charge of (adjusted by Uber from $44.11) $39.07 is still $17.29 more than our first ride with only a difference of 1.43 miles and 5 minutes. It took two weeks to get a response back from Uber. This is unprofessional. We had explained in detail on the cost of all three of our trips with Uber, and the last trip, we where over charged, due to the driver taking a longer route. Plus the driver was on the phone with his wife when driving. In Louisiana, law prohibits talking on your phone while driving, that is called "Distracted Driving" and the driver put us in harms way and insurance companies like to hear about this when it comes to distracted drivers. We said that I will call both Hotels, and complain, we also said that I will get a hold of Uber Head Office, plus go on social media, and do a negative review, plus do a negative review on the Uber app. My husband and I are very upset on how this has been handled, with the Uber company in New Orleans to a point that they stop returning emails, even with the Uber app. That is a very expensive 1.43 miles and 5 minute ride. The first refund proposed by Uber was $. 29 we find to be a joke and totally inadequate and we were hoping that Uber would reconsider a more substantial refund. They have refunded us so far around $10. When checking the distance to the airport it should've been $28.00. Since then we have not heard from Uber. Specially with the last email asking for the email for head office.So we are done with the games, will be posting this note on all social media to let everybody know be aware of Uber ripping customers off and for their safety. Plus we will also be placing this on the website of the hotels that we were staying at. This could've been prevented if they communicated with us and reimbursed us the difference which they did not I guess money is more important than having a customer base.
Josie and Gordon