UberReviews 1,537

Arrived at port Columbus Ohio few days ago and did not have a ride. For the first time, I downloaded Uber app. To get a short ride home. Prior to my arrival, I was in Chicago and checked their fair prices and it seemed inexpensive. Once I arrived in Columbus, I requested a ride which was higher by $9.25 So I thought maybe it was after hours and that would be ok. The driver arrived early and would not wait for me to get out of the airport so he took off because I was not outside immediately. I was not happy so I got on the Uber app again and requested a new ride. This time the fair was twice the original amount. I was totally upset. But who can I call. The drive informed me that they only pay him $1 per mile regardless of how much Uber charges the customers. I felt sorry for him and told him that I personally would not use Uber again.

On Saturday February 9,2019 I was at the Costco wholesale store at the waterfront and I requested an Uber driver to return to my apartment. The Uber app said that the driver name was Asiha and the car was supposed to be a Red Dodge Avenger. Since the Driver arrived everything turned to be problems, first of all she arrived in a car that was not the one listed in the app, she arrived in a Grey Chevrolet Malibu, then she get lost trying to get out of the waterfront and she said that the GPS was crazy and she does not know how to get out there. My roommate and I had to told her how to get out there, then when we finally get on route to my apartment the GPS started working and she took a different route that was not the one that the Uber app was telling her to take. Once again, she got lost and in order to get back in track, she made a horrible U turn putting our life in danger.
I´m very concern about this situation because the information that the app tells the customers about the drivers has to match exactly with the driver's description and also with the description of the car. The information given in the app does not match with the description of the car and this can be a very bad issue if we had any kind of accident during the trip. I encourage you to review this information to prevent anything bad to happen in the future and also to review the driver information to make sure everything is in order.

I'm fuming! I drove for Uber and wanted to keep the money earned (about 80.00) in my account. I knew I would not be able to drive for a while but I thought my money was safe. A few months later I tried to get into the site and I could not as it would not except my password. I waited another month because it was not that important at this time but what was that bothering me was the fact that I could not get in. Every time I put my password in it would kick out and not recognize it. There is no way I can get a hold of Uber. There is no customer service. Could not call them if you have a problem. When they list a problem there is nothing that says anything about trying to receive funds. There is no option for me to get this money back according to the way it is set up right now. At this point I want to get my money and I'm going to Not drive for Uber but will drive for Lyft. The area and time of year where I am is extremely populated in desperate need for drivers. Uber lost out with my service I am warning you but you better think twice before signing up with them. You will never be able to reach them

They never showed up for the taxis we booked, they cancelled them and then charged me each time £6 cancellation fee. My clients were 45 minutes late as a result of me having to keep rebooking taxis with them. As a result I lost a large contract, as well as them trying to continually take payments from my account until my bank stopped all payments. When I complained about this issue I have have had no resolution and they still owe me a significant amount of money. We will never use them ever again. Trust your local taxi firms instead to turn up and not rip you off.

I'm a frequent uber user and I had no problems until this uber pool decided to introduce the short walk crap. I'm always having issues with the drivers, as I see an address and the driver sees another address. And a cancellation fee? Are you serious? There are many incompetent drivers out there so why do I have to pay $5 fee when they cancel? I'm saying bye to this service and I will make sure all my friends are aware of your games.

I am no longer a Uber rider anymore. They are admit that they did no wrong and that it could be my banks fault when clearly it's not. They are such screw overs, it's unbelievable... lost 27 dollars. They charged me $13.13 for a ride back to where I had to be at that time. The driver canceled and there was a cancelation fee of $5.00. So, I should've at least been given back $8.13, but I thought it was going to take some time to process. So after that ride was canceled, I had to call for another Uber driver, which cost $14.63 that one went pretty well. So, I checked my bank account when I got to my destination and saw that the money that I owed was already taken for that second trip, which was of course okay. But, the $8.13 was never given back to me. I then check mid-day yesterday and saw that the full amount of $13.13 and 14.63 was refunded to me and there were no pending signs or anything indicating that it wasn't set in stones. I checked my bank account today and saw a drop in the amount of money I originally had in my bank account. The history of the $13.13 refund was no where to be found and saw that the $14.63 was refunded to me TODAY and then taken out of my bank account TODAY. As much as it sounds weird, that is exactly what happened! They should be giving back that $27.76 that they charged me. They never sent a notification saying that they were going to so, and taking money out of my bank account like it's a toy, because it's not.

When Uber runs over its customers. Buyer betware - Ueber is not all that is seems. At first I liked it. Ninety percent of the drivers are decent hard working honest people. But it's a crap shoot. I'd estimate ten percent are unscroupulous and should you ride with one of them Uber has no customer support. There's no phone whereby you can reach the driver or company. Case in point: Take Bill an apparently affable guy who will offer you a beverage on the way to your destination. Bill drives a Grand Cherokee and all indicators indicate that he is a criminal or accomplice to a crime. When Bill dropped me off at Planet Fitness I immediately noticed I left my bag containing an IPod and Bose headphones in the back seat. About $600 worth of equipment. I tried to wave him down but he wouldn't stop. Since then I have sent over 30 texts to him, the local Ueber office, and the corporate hub in Stamford. I even asked the Stamford police to investigate. As of this moment neither Bill nor Uebr care about larceny and they have no moral compass or desire for customer service. The car will get you from point A to poing B but after that your on your own. Uber won't lift a finger to help. Do you reaally want to take a chance with this company when you have your wallet, or keys, or handbag, or smartphone, or lose engagement ring on your finger? The smart answer is no. Bill is still out there. Lyft is the same as Uber. I'll check later today but smart money says they are much more conscientious than Uber who thinks its customer service is of no importance, even when expensive items disapper in one of their cars.

Uber charged me twice for the same ride and then told me one of my friends or my family must have used my charge account to book the second ride to the same place on the same day and they even added a tip for the driver of the ride I did not take.

Uber's advertisement that you can now CALL Uber for customer service is a bald faced lie, there is no phone number and no customer service by phone whatsoever.

Uber's business model is based on lies, dishonesty, and illegal behavior as anyone who follows current news can see.