UberReviews 1,537

This company took actions without having evidence. My account was deactivated for 2 reports came from unreliable and lier customers lied about my driving. My rating was 4.93 with very good comments of the remaining riders. Uber never investigated and never mentioned in their guidelines a number of bad reports are requested to deactivated an account. I mean, even they do not have a clear criteria and neither have a training to remediate situations, instead they fired good drivers without having evidence of nothing. I am unemployed being a single mother with 2 kids and being this my only source of income and they deactivated my account without taking in consideration my good ratings, my good behavior and my good customer service, without showing real evidence about unprofessional riders with bad intentions who were bother because I did not follow their instructions which ones were against Uber guidelines and procedures. I will sue them definitely for such discriminatory and unfair action from Uber deactivated my account unfairly.

I've been missing ever since last May 2019. The rate started out at about 7:10 to drive less than 2 miles. Turned it on today to Uber home It's been a year and now it's over $10.52. That's over $5 A mile and a $1.50 A min and to top that off I have to wait 26 mins for my ride. I can't cancel or I'll be charged the fee anyway which is bull$#*!! There should be a way that I should know how long it's going to take for the person to get here that way if they're going to take a half an hour. I can decide whether or not I still need a ride not wait and find out after I have purchased the ride and then be told you got to wait a half an hour. And I don't want to wait the half-hour, but I can't cancel. Are you going to charge me for the ride? Anyway, your rates are ridiculous. It's less than 2 mi and I'm spending over $10. And the drivers don't even get the $10. So why are you charging extra fees when you're not giving there's extra fees to the drivers.

Let me start by saying it is way too complicated getting a hold of Uber and working with their customer service. For some reason Uber decided to start randomly charging me 14.99 a month, with reoccurring payments. I did not realize they were doing this for 6 months. After further research it seemed that they were charging me for a ride pass' of which I never signed up for, nor do I live in a city that benefits from this. That aside, it didn't show me on my account that I was even paying for this either, so I wasn't even able to cancel this payment, that, let me remind you, I DIDNT SIGN UP FOR. In the end, after hours of trying, they would only repay me for one month and I had to delete my account all together to ensure these payments would stop taking money from my bank account. This is unfortunate because I was a very active Uber rider, Lyft it is I guess!

I would give zero stars if I could. My friend from Canada bought me a gift card, I asked UBER customer service how to use it and they assured me that if it didn't apply to my order that my card would be refunded.

Paid their overpriced everything for one meal and now I'm out $40+ American dollars and they say that since my Uber gift card was purchased with Canadian dollars my friend is now out of $100 Canadian dollars.

I now have a gift card I can't even use and they refuse to respond to me about how I can send my friend back the gift card so he can at least use it.

These people are awful and their customer service is severely incompetent.

Uber through venmo Sucks!
Each time I pay Uber through Venmo I have to contact support asking to modify the charge. I've waited over 3 days to see if Uber will modify it itself but it looks like they won't do it unless you email asking for your "change".

It's very very annoying. Uber Venmo won't modify the initial amount unless you contact support.

Don't pay Uber through Venmo. Unless you want to over pay and loose money

Very disappointed and unhappy with this

The other night driving home with Uber I was talking to my driver and we started discussing what's going on with this Coronavirus and I was saying how since all the stuff is going on Uber has jacked up their prices significantly. And he said really? We are able to see how much you guys pay and also how much we get paid per ride I said yes I am paying significantly more than I was before all this started and he said well they're not paying us anymore so not only is Uber taking advantage of this situation they're not even giving more money to they're drivers so I was right all along there just lining their pockets with the extra money like they need it or something. All of the money that I earned last week went to Uber why am I kicking myself in the $#*! just to get to work with these people? Greedy bastards taking advantage of this unfortunate situation to charge more money and they're not even helping they are drivers out.

Ok so I schedule my very first uber ride a week in advance becuz they offer this service and I like doing things in advance if possible. Scheduled a 3:30 am ride to the airport, so 3 am rolls around and decided I better check in again cuz no one wants to arrive late and miss there flight... so I decided to call an uber customer service rep and ask about my pre scheduled ride... lol first joke I speak English, they speak in tungs so I hang up on them and call back for the second joke, they also speak a foreign language and they dont understand English I hang up again so now its close to 3:30 am and I went ahead scheduled another pick up and what pops up on every car they offer... No available cars at this time... so they wint tell you in advance that no one from uber is coming for you... I wint call them again

I was going in to work in the rain my normal fee would have been 23 dollars but it was raining that day the price went up even if it wasn't raining at the time going in to work all in all my ride came out to 54 dollars. Now this is highway robbery I canceled uber like a bad tv show, maybe a few more years instead of robbing your customers give them a fair deal. They make enough money why do they have the need to take more than what they need?

I scheduled a ride on Uber today to pick me up the same place Uber has picked me up before at Fiesta casino and after waiting over 12 minutes to get the driver Harry - Toyota Prius - one minute before the driver is supposed to get there my ride gets cancelled and I get charged an outrageous cancel fee when 1 minute before the driver was supposed to get there my ride gets cancelled! And when I try to contact Uber their customer service line hangs up on me and their help app claims the same email my Uber receipts get emailed to is not associated with my account! So u can see clearly thieves in charge! This is harassment and stalking discrimination and profiling and ethnic intimidation and forceably stealing my money for their own negligence proves theft by Uber! The only ethnicity that is to blame are Jews! How you might ask! Thief has Jew in front of it! ( T= 2 pyramids = Jew star = Jew) isn't that interesting that the very word only implicates them and no one else? Uber better refund me my money or I will own them for default! Either way their gonna pay!

The app breaks down if I tried to do anything other than the most straight forward actions. Right after Uber app and Jump app merged, the app was confusing to use, when I called customer service, it was practically useless. Then tried to rent a scooter for the first time, could only get the scooter icon to show up after 15 minutes of fiddling around. Then installed it on a new phone, provided all the authentication information, then says could not locate the account, although it showed partial personal information so obviously the account existed. Could not locate a number to call, finally after some searching on the web, found the number for drivers, finally talked to a live person, but she could not help with anything, not even connecting me to the riders department, the only thing she could do is sending a message to the riders department for them to call me back with no idea when they will actually call me back. Then tried login on the website by clicking on the login link, after entering my email address, it tells me the email address is already taken, as if I am signing for a new account when I made sure I clicked on the login ink, not the sign up link. This company is horrible, prime target for another company to take over their market share, another company actually cares about customer service and offers a product actually works.

It has come full circle that Uber could care less about customer service. With the new trend of drivers waiting after you book your ride, I saw my fare go from $43-$50 and I had no control. I was at the airport on a very slow afternoon. I saw the driver on my display. He was 8 minutes away. Yet he didn't move until the price of the ride went up. In addition, it was hot and he refused to roll the windows down or provide AC. When I reported it to Uber. They simply stated that it was unfortunate that I had this experience and that they hope my next experience is better. In other words. We have your money and we could care less about your experience. I'm done. This is beyond lack of caring for the customer or fixing the issue with the drivers. They have left it to the drivers to gouge customers and I refuse to accept this.

I have been a driver with Uber for 5 years. They owe me money and refuse to pay me. They are saying that I need to prove who I am. I have my phone with my phone number, access to my personal email, my drivers license, my bank cards and checks... none of this proves who I am. This morning they sent me to an office to speak with someone in person. I went to the designated office and they are closed and nobody is there and there is no number I can reach anyone at. I called the Uber phone number and the agent could not comprehend what I was saying and refused to give me to someone who could help.

I have driven for 5 years. I have had no bad incidents or anything for them to be treating me this way. I have wasted my last 6 hours with this company. No more.

Do not choose to use this company. They are a complete rip off and are driving away the good drivers.