UberReviews 1,537

My daughter (18 yrs) and her 4 friends used uber last Friday evening, once leaving the cab, her friend realized she left her bag in the car, she is asthmatic and left the pump in her bag, my daughter called the driver to return the bag. The driver said he would only return the bag if they paid him £40. He gave my daughter his personal cell number so he could communicate with her via a private channel, my daughter refused to pay him and so he held the bag at ransom for up to 2 hours leaving the 5 young girls on the streets of London till around 3am, he returned and parked the car on the curb with his windows closed and in front of them he went through her purse looking for the cash, he took the money, opened the window slightly and threw her bag out the window and drove off.
He must have reported the incident to Uber shortly after and so my daughter's account was immediately blocked.
We did contact Uber and reported the incident and it took them 3 days to come back to us.
Im my shock horror uber told my daughter they will look into this and that they will continue to monitor her account for similar incidents she may cause an in the future may block her account permanently.
We feel this is an extremely serious incident and that uber have done nothing to take drivers like this off the streets. Shame on you Uber and this is not going to be the end.

On 8/17/20 I drove with Uber, which was quoted as an approx $14.90 trip, but I now, after reconciling my CC statement for August, find that I was charged surge x 4.8 for a total of $56.62. Total fare of ride $74.62.? This was not quoted to me and is a ridiculous cost for a regular distance fare of $7.88. I have been a long time Uber driver, but this is completely unacceptable. Needless to say will refute charge with CC Visa and my phone will be down one Ap. Love FLYT!

We caught an Uber on a Friday night into the city to have dinner with friends. Then about 11:30pm I caught an Uber to get home. On Sunday evening I received an e-mail & call from Uber customer support that they ‘received a report from one of their drivers that my wife & I have acted in a threatening or violent way towards a driver while on a trip'. I was absolutely shocked, as both Uber trips we had nothing but pleasant conversations with both drivers. We were certain that the driver had us mistaken for another Uber trip. To be certain that the driver was not mistaken, I asked Uber to clarify with the driver. How many people were in the car, male or females, what was said, Uber did not relay this back to the driver in their investigation. The driver is still sticking with his slanderous allegations. Throughout Ubers investigation they had taken the side of the Uber driver. Cut the long story short, after Uber threatened all sorts of legal threats, it was our word against the driver. I want to warn potential Uber riders, that they could perhaps be the target of false, slanderous, defamatory accusations from certain Uber drivers. I did not matter what I said & how much I refuted the allegations against my wife & I. This ordeal was extremely stressful that a defamatory allegation could be fabricated. So please consider using alternative & more reputable rider share services. Perhaps taxis aren't that bad after all, they at least have cameras in their cars.

I called in because someone used my credit card account to take a ride. I called in three times: First call the guy Kunal left me on hold for about 20 minutes and the music that was playing stopped. Second time I spoke to a woman name Isabella Barrera who just kept telling me the same thing over and over about they don't support things like this. Third time Ronald Hernandez kept telling me the same thing as Isabella said and all I asked to do was speak to a supervisor but they don't seem to even understand that.

I strongly encourage any Uber customer to take a screenshot of each part of your transaction as you order and ride. It may be a little tedious but I'm sick of arriving at my destination and seeing an upcharge on both the ride and the tip. If I type in that I want to authorize a tip of $10, I don't want to see $10.25 on my receipt. If Uber chooses to be greedy by giving the driver $9.75 and keeping the $0.25 for whatever reason, that's a choice Uber makes. Screenshot each part of your transaction.

I use this service frequently. Unfortuneatly I keep getting charged 0.56 here and there for no reason. This company doesn't want to help you and it clearly shows as there's no general customer service line. Your issue has to be listed on the app. Just pick a random one and start complaining about your issue because they're all irrelevant anyways. Drivers for some reason are scared to approach my door or never arrive at my front door and I'm charged a waiting fee for it. Just stupid so I always end up desputing my wait time fee. This is a great service to use if you have money, but customer service is none existent.

Driver got lost. Ended up going down a farm track totally unsuitable for his vehicle.
It was obvious from the route map after something had gone wrong. Obvious from the time taken for the journey. Obvious from the 33%higher charge than the estimate. Despite all this uber refuse to give any refund. Never mind compensate me for their driver taking me on an unsafe side trip. I have requested someone at a higher level to contact twice now but just get ignored.

I've been using Uber for 6 years with Diamond rating. Normally, when you tap your application to request for a ride, it will give you the normal price. Lately, after giving you the normal price of your trip but when it picks a driver, the price will change to, kid you not, 5 times! Worse than Halloween. I tried patiently to wait for 2 hours but it just keep going higher if not it will decrease but will tell you, "Pls confirm that you are accepting the higher price... 142 dollars for a 25 dollar ride.
Bye Uber

I would like to give them a zero On July 11,2020 I'll order the Uber to go to work. I took the same route I take 3 to 4 times a week one of those days being Saturday morning at 7:15 AM. I didn't do anything different, we didn't take a different routes, no stops, not an upgraded vehicle. When I placed the order the price that showed was what I pay Every time. However this time I actually should've been a simple trip turned out to be an expensive one. Instead of my normal $16-$18 charge they charged me $30. I try to get a hold of them but to no avail. Yes, I have emailed them, but their response is or seems computer-generated. Each one basically telling me I am out of luck. I don't understand how they can treat a customer this way, any customer especially one that uses them frequently. But they've proven they don't care. It seems to be about the almighty dollar. I am a student trying to make ends meet. Like many other people I live paycheck to paycheck. I have no choice but to Uber because of where I live and where I work. However I am now gun shy I'm not sure that I ever want to use them again. They have refused to help me. Out right refused and told me that they appreciate my feedback but there's nothing they can do. Considering that they rely on their customers I find this very concerning. I'm frustrated, I feel taken advantage of, and there's nowhere that I can express my voice or concerns. If I could give them zero I would