UberReviews 1,537

Great drivers great service. However, I have been over charged more times than I can count. I reviewed all my trips with Uber and found hundreds of dollars of over charges charged to my bank account. One in September I was charged over $40.00 for a trip that normally cost me $26.00. I just found out today, but it was over 30 days old and they will not refund me for over charging. They have constant debits and credits going through my bank account, that It has made my head spin. They hold onto money that you didn't spend and then they refund you 5 days later and take that same amount and debit it from my bank account. I have lost a lot of money due to their payment method. If you don't want this to happen, then I suggest you take a Cab/Taxi.

Uber has a scam they are being allowed to get away with. I ordered a ride that was 86 miles. Omar from Egypt showed up and before I could fasten my safety belt he said "get out"! I thought he was kidding but he wasn't. I needed to get to my mother as she was sick. Omar said "it's too far" "Uber didn't tell me it was so far" which is a lie as everyone knows. Then he claimed "I just got out from the hospital"
So they charged me for his tip $8.70 and for a cancellation fee also.
Omar discriminated against me because of the way I was dressed and would have given him a huge tip but he thought I was poor and refused to give me the ride he showed up to do.
Use anything but Uber they are not honest or a respectable company.

Applied to be a Uber eats driver. Took way too long to be approved. The app kept uploading the wrong car and the only way I could get help was by calling support. I called support twice. Both times did not help. I Called to ask them to remove the wrong car and add the correct one because the app wouldn't let me. They added the same damn car. My background check wasn't approved. Lol two years ago I had a ticket for no proof of ins. I will never use Uber for anything. I will never refer anyone to Uber. I only have bad things to say. Couldn't even delete my account. Just a really, really bad experience with them.

I use Uber a few times to pick me up between 5:30 am and 5:45 am for work. Someone came each time... on time. I scheduled a pickup 4 hours ahead of time and no one came and Uber didn't send me a message telling me no one would come. I missed work today. If they had told me no one was coming like they supposed to do, then I could've call around for a taxi. Uber is not trustworthy. Don't confirm something if you are not sure, Uber.

Driver early and pulled straight off without waiting
Todays ride was booked for 4.08 pm I got a text at 4.pm he had arrived early so I immediately ran out and could see him from my window all the time, he pulled up and drove off immediately without waiting, I stood in the road behind his car jumping up and down so he saw me and decided to come back after 10 minutes. He came out with a mouthful of lies why he drove off. I was in an emergency and got in the car and he later charged me for waiting time. I have tried to resolve this with Uber but I was getting nowhere so I will keep leaving reviews about this third world selfish operation and I have deleted my account with them. Never pay for anything up front and give your bank details to these type.

Uber charged me twice for a trip. They said the first was an authorization hold of 37.74. Then after the trip charged me 49.26 for a vehicle upcharge. Whatever the hell that means. I disputed the charges and was told the 37.74 was voided immediately after the trip. The trip was on Friday. My bank transactions clearly shows I was charged. Now they saying it's my bank taking it's time to refund the money but my bank tells me if they voided the charge immediately after the trip I wouldn't be seeing it on my statement as a charge. This company is a rip off! Screw you Uber!

I scheduled a ride to the airport and then guy who was supposed to pick me up did not call or notify me he was there. Instead he sent me a cancellation bill. I can't get a hold of an actual person. The help center just gave me a run around. The phone number doesn't take you to an actual person but on a website that leads back to the app. Uber isn't very accommodating in their support and as far has refunds go... no one got back to me regarding how it will work. This is NOT a good product! I don't even want to give it a rating.

Not satisfied with the service.
Many female drivers who are lost as soon as they are outside her zone
But sometime there is no more choices.

I was driving Uber from last two years, week ago one of the rider attacked with stones throwing on car, my car windscreen damaged and when I reported Uber support, they replayed back after one week and Uber is not responsible for my car damages and they are supporting driver, whoever wants to drive a Uber think many times, it is not safe anymore, Uber taking 33% commission from driver trip's and they won't take any responsibility of drivers safety or car damages, Uber driver job is putting you Life risk, I will not recommended to anyone to choose Uber driver job

Why did I just get an unauthorized charge at 4a on my debit card by uber? I haven't consistently used uber since 2017. Last week I had to use them to get to get home from the hospital because was just coming back out of sedation and heavy pain medication and couldn't drive my myself home for the safety of myself and others. I also had to use them to go back to the hospital the next day to get my car. I uninstalled that same day because I don't need their services after I got my car back. So now uber is doing fraudulent transactions. Also, there is no way to contact uber to resolve the issue. This is a crime and very unprofessional business

If you do need to contact Uber... and you WILL, be prepared for mind boggling, head banging on the wall, amazingly superior INCOMPETENCE. You can ask a super detailed question 20 different ways and get copy pasted replies, sometimes identical ones, over and over again. Usually I crack by the 10th email and threaten to go on social media before someone who can read and pay attention properly actually shows some interest in looking into the inquiry like a normal intelligent adult. The rest of the time Im convinced its just a group of monkeys pressing buttons in exchange for treats.