UberReviews 1,537

Site says 24/7 service. Tried numerous times yesterday to get a ride for a death in the family. Kept getting No driver available. Thank goodness Lyft was available also at a cheaper price. At that time price was not an issue and Uber was not 24/7

This company has gone down hill quickly. I have had so many issues with huge surcharges, cancelled trips for no reason and bad experiences that I no longer am going to use them

If I could leave a negative star, I would. I have only used Uber THREE TIMES in my life. A few days ago, I realized I have been being charged $25/month for an "Uber Pass" I NEVER signed up for or agreed to, and when trying to contact customer service, THERE IS NO CONTACT! I found, only through google searches where I read about other who had this experience, that if I contacted via Twitter I could actually speak to someone. I created a Twitter acct to do so, because I would like my $500+ back. Completely unhelpful. Attempted on the app as Google suggests. Completely unhelpful. I am baffled how this company is even in business. I guess this is what happens when a company is lacking profits. Lesson learned. I will be reporting every possible place to have this horrendous company shut down.

Uber is horrible I have been an uber rider for quite some time now in NYC and recently moved to Florida and have had nothing but problems and frustrating rides due to the fact that they do not screen drivers to make sure they speak even a minimal amount of English. I always get a non english speaking driver who cannot understand even the most basic of directions on where to pick me up. I am always waiting before they even arrive yet I am the one being charged wait time fees when it is the driver who does not understand my messages on how to enter my complex and where my building is. They ALWAYS go in the wrong way and have to turn around and come back around to my side of the complex then charge me wait time fees. I have never had this problem with Lyft so I will never be using uber again until they change their policies and begin REQUIRING their drivers to speak enough english to communicate with their passengers.

As a customer it's not my job to learn your app. Your app makes choosing a destination confusing. There is an option called "Choose your destination later"

Then when the Uber arrives, even though you have the address where you want to go, the driver needs you to open your app and update the ride before they can take you.

So why is there a choose your destination later option in the first place?

I can post to the facebook group called arcade taxi and post where I am, where I want to go and a driver responds, takes me to my destination, and gets paid.

I can call a taxi and give the driver the address of where I want to go and the driver will take me there and get paid.

If you make it more complicated than that, then it's just stupid. I ununstalled the Uber and Uber Eats apps and will never use them again.

The ride I had scheduled strung me along for nearly 45 minutes. When I texted him he apologized and said he would come shortly, then he canceled.
I had an early morning flight and couldn't find anyone to come in time so I drove my car and parked at the airport for 130 dollars. Had he the decency to cancel a head of time, I could have made other arrangements.
There are no repercussions for these people and Uber makes no effort. Uber will leave you stranded don't trust them.

Every time the food is wrong so I complain to customer service who seem to thing a refund of 2p is sufficient

Now I'm getting a message to say no one is available to deliver... you think this is acceptable? Because I don't.

I also have to pay £3.99 delivery even though mcdonalds is clearly visible from my house. Again not acceptable.

I had booked an Uber for a 5.30AM pick up - received confirmation of the arranged pick up and time. This was a $95 fare. When I opened the app at 05.10AM no driver was assigned no message was sent to advise of alternate option or when a driver might be assigned 40 mins later a driver picks up my ride sends text to say be there in 25 mins - saw him drive towards our address 10 mins from arriving he shuts off his app. Next driver finally turns up 1 hour and 40 mins late causing us to miss our flights. Went to the Uber app registered my complaint - got a canned answer and on a second complaint offered a $10 credit

Anyone that lives in NYC, stay away from BISHWA CHHETRI. I called an uber for my grandmother on a late night. The fare was originally $21.97. Once he picked her up he must've realized that someone else called the cab for her due to the name. So he decided to take the opportunity to switch destinations to an address in another borough while dropping her off. Once he did, he drove around while still having me as a fare. I noticed that even tho my grandma only lives 20 mins away, i didn't get a notification of my ride being completed until over 1 hr later. He turned my $21.97 fare into $89.19. The fare is usually $15, but due to high demand i paid the 21. $89.19 is ridiclous. The distance was worth $25 but he ran the time up to $54. He is a scammer & will scam u. STAY AWAY FROM BISHWA CHHETRI. Cancel immediately!

They took $100 from me for a ride that was said to only cost $28. When I brought up this problem they only gave me $25 back, meaning that they unfairly took $47 away. I guess it's safe to say that I'm never using Uber again.

Its time to go back to conventional taxi cabs! Uber is no longer a low cost ride, efficient or timely

The app is not user friendly, customer service is non existent and the advertised prices are very deceptive. DO NOT use this company. I had to give one star only because zero stars is not an option.

I was waiting for an Uber ride for an appointment and the ride never came. Then it showed the Uber driver was 45 minutes away - which would make me miss appointment (which cost me $200.00). There is no direct phone number for an Uber customer to contact customer service. Very disappointed!

Uber is such a shady company and they have terrible customer service. I placed an order and I ended up being charged more than double the amount. They refused to correct the total to what we agreed upon and I provided them with all of the info they requested. I even have a screenshot of what the price should be when it was in my cart. This company is absolutely horrible and they take out website glitches on their customers. Plus, their customer service is so rude and obnoxious. Shady companies like this shouldn't be in business.

UBER charged my checking account debit card fraudulently. This caused a huge upset with the family and overdrew our checking account. We were harmed by this. You cannot reach UBER by phone or email. They are a fraudulent company. Their CEO needs to go back to IRAN along with his terrorist and fraudulent buddies. He doesn't belong in America! Do not do business with them. They will hack your credit card too!

I scheduled a trip to the airport 2 days in advance for a pickup on 3/25/21 at 5:55 am. The driver was supposed to arrive between 5:55 am and 6:05 am. I received a confirmation alert the previous day, and more alerts the morning of the scheduled ride with a countdown of when my driver should arrive (the scheduled pick up time). Shortly after the scheduled time expired and I was waiting outside in the cold, dark morning in Park City, I received an alert that there was no driver available and the app prompted me to search for a ride. There was no driver available for another 40 minutes, which would have made me late for my flight. UBER LEFT ME STRANDED. Uber should have notified me well in advance--for instance, at least the night before the scheduled ride--that no driver was available for the scheduled ride so that I could make other arrangements. UBER MADE ME LATE FOR MY FLIGHT through their failure to deliver on advertised features of their app and their service. Uber certainly has the technology to alert the customer in advance that no driver has accepted the scheduled ride. The position Uber put me in is inexcusable. I am NOT a happy customer.

March 2021: Used Uber multiple times in NYC Highlighting several surprises relating to covid19 and surcharges.

NY Congestion fees for every ride, even when routes were wide open.
Waiting time fees were added indiscriminately, even when riders were at pick-up spot before Uber arrived.
Reduced passenger limit from 4 to 3 on Uber X by 25%
Reduced passenger limit from 6 to 5 on Uber XL by 17%
So for 6 occupants, forced to order two cars.

Ride on route that was $14 was increased to $21 that's 150% higher for 2 passengers in UberX.
No Uber Pool offered for above ride.

Again uber showed a totally wrong pickup location in Puerto Vallarta Mexico, even though I had used Uber at this location before. The Uber software did NOT let me change the pickup location. Apparently Uber does not use a satellite or Google maps to determine the location. The user interface is lousy, especially for a multibillion dollar company. When it works, Uber is very good, when it doesn't, it is horrible and forces a rider to take a ripoff taxi