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UberReviews 1,537

1.5

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Uber Reviews Summary

Uber's reputation is marred by significant customer dissatisfaction, primarily stemming from a perceived lack of reliable customer service and transparency in pricing. Many customers express frustration over unexpected charges, inadequate support during issues, and poor communication from drivers and the company itself. Positive feedback is scarce, with some drivers noting satisfactory earnings and enjoyable interactions with passengers. However, the overwhelming sentiment highlights a need for improved customer care and accountability, as many users report feeling abandoned and undervalued, leading to a growing trend of customers seeking alternatives to Uber's services.

This summary is generated by AI, based on text from customer reviews

service
434
value
393
shipping
165
returns
188
quality
328

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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Be careful getting home
October 20, 2021

We went to A Braves game. It was $43.00 for the trip to the game and $265.00 to come home. That is wrong! Tell everyone!

Date of experience: October 20, 2021
France
2 reviews
0 helpful votes
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Glad with the app
October 15, 2021

Great service. The prices are surprisingly very affordable. Drivers arrive quickly and cars are neat. Would recommend.

Date of experience: October 14, 2021
Canada
1 review
0 helpful votes
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Do not, do not, absolutely DO NOT! Engage this service. This business can't even do proper registrations and/or destinations communications. I cancelled Uber, as fast as I registered. It scares me how incompetent they are. I am frequent traveler and have never witnessed such ineptitude... WOW!

Date of experience: October 9, 2021
NL
1 review
0 helpful votes
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On Saturday October 2nd I tried to reserve a car for the evening, impossible. I tried several times.
I then tried to get a ride the moment I needed it: 26,51 euro from Delft to Rotterdam, nobody took the ride.
I refreshed and the lowest price went up to 55 euro, I refreshed and the lowest price went up to 94 euro.
I used Uber in Paris and there it works quite well, here it is utterly useless. I was prepared for this to happen and arranged a back up plan. But my evening would have been destroyed by Uber if I only depended on this crap service.

Date of experience: October 3, 2021
Canada
1 review
1 helpful vote
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I really dislike UBER attitude on charging tips that i never authorized, to me the ti shoulkd be give by the customer when you receive the order, not being charged to your credit card. If you work as a driver you are being paid they the ride by your comany in this case UBER. When i was cahrged an our later after i paid for my order is simply a theft, cause i am not authorizing it. You can see in the picture the charge for the food $16.74, annd on top of that the bred of the sandwich was old, and hard to bite, disgusting crap.

Date of experience: October 1, 2021
Florida
1 review
0 helpful votes
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Uber eat is a good job
September 27, 2021

Uber eat have a great opportunity for everyone who will like to try a good relaxing Jobs, safety first.

Date of experience: September 26, 2021
Texas
1 review
1 helpful vote
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Charging me for stuff I didn't order
September 21, 2021

Uber started charging me a monthly fee I didn't sign up for. I had to go through my bank to get it stopped TWICE. I got it canceled once they immediately started charging me again. Not just last night I got a notice that my ride was on the way to a location in Ft. Worth Tx. I was in bed in Marble Falls, Tx. Which is 178 mile away.
It's impossible to contact Uber over any issue especially one like either of these three I have had.
Word of advice don't give Uber your cc info. Call a taxi.

Date of experience: September 20, 2021
Kentucky
1 review
1 helpful vote
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Left us hanging
September 19, 2021

Set up an Uber ride 2 days prior to needing it. They never showed up. Received a notice 10 minutes after they were due saying no drivers available. We were heading to the airport for a flight and had to wake up friends to take us. We were late for our flight and had to take a later flight which made us miss our connection for second flight. Uber sent us $5 off our next ride like it was no big deal. Will never use them again!

Date of experience: September 18, 2021
Florida
1 review
0 helpful votes
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Starving uber driver
September 18, 2021

They keep their drivers in The Pour House, drivers now work twice as hard to make less than minimum wage and they have to use their own vehicle which is thousands of $$$$ worth of their equipment.

Date of experience: September 18, 2021
Canada
1 review
0 helpful votes
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Worst company ever i drove uber for more than 3.5 years with a rating of 9.6 rating but they blocked my account coz the costumer complained I wasn't wearing a mask even tho i was and now they wont listen to me i am jobless now #BoycottUber

Date of experience: September 17, 2021
North Carolina
1 review
1 helpful vote
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Unauthorized charges
September 14, 2021

I used UBER in 2017 & haven't used it since. I received a credit card statement with 6 unauthorized UBER charges. There is NO WAY to contact Uber by phone to find out who & where the card was charged or to stop subsequent charges. They have conveniently made it extremely difficult to talk to customer service (probably because they have none) & have made it easy for someone to use UBER & charge your account. Do not use UBER! No wonder they are losing their shirt.

Date of experience: September 14, 2021
Spain
1 review
0 helpful votes
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Choices Tech and other Rip Offs
September 1, 2021

I was this morning in the Hotel Hubert Grand Place in Brussels with my wife and two (2) sons starting the return trip back to Madrid. We asked our ever-faithful Uber app for a VAN as we all had one suitcase and a handbag. The app briefly showed us a Dialog Box informing us of the unavailability of such request, it automatically proceeded however without our consent to assigned us another vehicle. We waited for 25 minutes in front of the hotel during which we exchanged with the driver messages one of them pointing out our need for space in the vehicle, the answer was short and categorical only 3 can travel here. OK, we figure let's call another taxi this time one of the regulars the hotel receptionist had offered before she could assist us with. The Uber eventually came a large latest Mercedez Limo. My wife and one of our sons departed in the Uber while we stayed behind waiting for the regular taxi. Afterwards, in the airport reunited my eldest son who had just paid €45 to our cap, asked mom: how much did you paid for the Uber? —€74 and change she answered Btw, the driver was fantastic. Back in Madrid at Barajas Airport all safe and with our lesson learned, we requested a Van service from the street €35 all in one car. Thank god I have a choice, I know what I´ll do when traveling in Europe I´ll make sure no app is selling me unwanted and costly service.

Date of experience: September 1, 2021
Australia
1 review
0 helpful votes
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Uber Australia is a very dishonest company! The drive that took me to work on the 14th of August double charged me twice for the trip and when I called the operator she said that they money money was on hold and they do that regularly which is strange because I catch Uber many times and it's the first time it's happened. Why do you need to hold people's money even if it's a small amount. Uber is a dishonest company who people should be wary of! Go with Ola or Didi for now on.

Date of experience: August 19, 2021
Georgia
1 review
0 helpful votes
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I've been robbed.
August 18, 2021

Alert everyone, I was robbed of $120,00 on my debit card by Uber driver with the company's collusion on 6/5/21, stole my money but not my right to speak. Tomorrow you can be the next victim.

Date of experience: August 18, 2021
Pennsylvania
1 review
2 helpful votes
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If you don't tip, UBER will be automatically lower your rating (*). Once lowered it will not go back up even if you start tipping. Unacceptable behavior by a company that earns billions by exploiting its employees and customers.

Date of experience: August 16, 2021
Georgia
1 review
0 helpful votes
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Avoid ubrr at all cost
August 16, 2021

Uber is a sorry company. Uber eats does not refund your money if you dont recieve your order. So the driver is just allowed to keep my order.

Date of experience: August 16, 2021
Georgia
1 review
1 helpful vote
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I was picked up at the hospital in Monroe, Ga to Dawsonville, Ga. My drivers name was Ty. He did an excellent job driving and I would recommend to all.

Date of experience: August 8, 2021
Colorado
1 review
0 helpful votes
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Uber eats scam
July 31, 2021

I closed my uber eats account well over three months ago and am still getting charged $9.99 a month, i have closed my uber account now as well... Contacted my bank to stop payment and file a claim, hopefully Wells Fargo can find a way to get ahold of uber on the phone, as I have been unable to.

Date of experience: July 31, 2021
North Carolina
2 reviews
0 helpful votes
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Just wanted to let Uber know that I have been driving for Lyft exclusively during the last 3 weeks and my earnings are higher despite less driving time, bye bye Uber. I warned you for months that your lack of drivers support incorporated with Uber's extortion of rider fees and declining driver fares percentages would incite a driver & rider exodus to competiting rideshare providers. Now many loyal Uber riders have willingly chosen to use Lyft because of fantastically awesome & friendly drivers like me. My rating is 4.99 and Uber did NOTHING to persuade me to continue driving for them. Well, it's Uber's loss and Lyft's gain.

Date of experience: July 31, 2021
Florida
1 review
0 helpful votes
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Unfortunately, I had a terrible experience with Uber today. My fiancé and I forgot our masks in our hotel room. Upon entering the vehicle of the Uber driver, he requested and asked if we had masks. My fiancé responded that we did not & forgot ours but he would run to the front desk quick ( 1 minute) and would grab two for us and apologized. The Uber driver did not allow us to exit the car and started pulling off. He then started aggressively verbalizing that we need mask and of the reasons for it. We then told him again, before exiting the parking lot, that we could exit the car and cancel our trip. He would not allow us to exit. He verbally said with an aggressive tone " this is a general conversation. Stop talking & listen". I did not take this well as it was an inappropriate conversation and the tone was set from the start of the trip. He then continued to harass us regarding the trip. We made it known that we would like to exit the car immediately after he pulled out of the hotel parking lot. He sped over three lanes almost causing an accident and kicked us out of the car with inappropriate language and aggressiveness " Get out.". We almost got hit getting out the car and then he almost hit us when he executed a UTURN while rolling down his window to scream at us. I immediately reported the entire situation to Uber support. Not only did they responded with saying that my concerns/ comments are dully noted, they charged three dollars more the the fare price. The customer stopper team is the worst I've experienced in my lifetime. Not only does Uber support " suck".
Uber, the company, condones verbal harassment, endangerment to passengers, and aggressive driving.

Date of experience: July 29, 2021