I have used Uber only twice in my life, and after that I received a message from support accusing me of making a racist statement. First of all, the message was in French, even though my app language is set to English. Secondly, they sent me some legal/policy references related to France, while I live in Switzerland. When I contacted support asking to clarify: What exactly happened When it happened Who I supposedly said something to —I did not receive a single clear answer. Support only replied with generic, automated phrases like: "We understand this is frustrating" and "We are required to act on such reports." At the same time, when I asked for details, they claimed it was "confidential information." So essentially, the service: Makes serious accusations Provides no evidence Completely ignores attempts to clarify the situation I have never in my life made any racist or offensive statements. In fact, I don't even talk to drivers at all. My entire interaction is always limited to: "Hello" "Thank you" "Have a nice day." I repeated this to support multiple times, and was simply ignored. It is especially absurd that the company claims to follow anti-discrimination policies, while at the same time falsely accusing users without providing any information or proof. My conclusion: Completely incompetent support, automated responses, and zero respect for customers. Extremely disappointed. I will not be using this service again.
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Uber Reviews Summary
Positive Highlights
- The app allows users to request rides and deliveries easily.
- Some drivers report earning extra money through quests.
- The platform offers a wide range of services including rides and food delivery.
Negative Highlights
- Customer service is often unresponsive and provides generic, unhelpful answers.
- Uber bills users for trips they did not cancel and applies unauthorized charges.
- Drivers sometimes demand additional cash payments beyond the app fare.
Most commonly discussed topics
The most helpful reviews behind these summaries
> I bought a package that stopped working after only two rides. Uber support didn't fix it or reply properly. I lost my time, money, and trust. Their service caused real frustration and emotional stress. Very poor experience.
Needed customer service so located telephone number on Google. Come to find out it's a scam. They ended up using my credit card in uber account and taking out $100.00. Of course unable to contact Uber. Found customer service on their app and no one contacted me back for over 24 hours and when I answered I had to wait another 24 hours for a 1 sentence response. They don't care. No customer service and there are scammers who have hacked into our accounts with actual Uber. Cancel everything with them, they don't care and very unsafe
Horrible customer service ending the chat. When a supervisor is requested submitting wrong information. Giving me wrong information about the wrongful submission.Looking for blame from the third party company
Friday 22. 08. 25. I order an Uber from my house ( hanger lane) to Luton airport ( 31 miles) at 17.30 a clock. I choose the first one in the line ( £75) and said is coming in 4 minutes. Im going outside of my house and after 2 minutes Uber send me message -because i cancel the trip im gonna be charge for £7.05-... so, i get charge for £83 pounds for 40-45 minutes drive and i never cancel the trip. Ridiculous.!
In San Pedro Marcoris 4 Uber drivers cancelled on me when I said no to their messages demanding I pay an additional 800 pesos to make a short trip in addition to the price I was paying in the app. This is against Ubers policy but evidently they are getting away with it. Personally I would avoid the city in the future
Uber has this great new scam going on. They get drivers (for Uber Eats) to sign up for a "Quest", which is to take a certain amount of deliveries with under a certain amount of cancellations. When you complete the quest, you're paid an additional $49 to $100, depending on the quest you signe up for. As soon as you sign up for one, the app immediately starts to malfunction. It won't let you mark deliveries as picked up. It says you aren't at the location, even though you have the food right in your hand. When you contact support, the only way to resolve the issue is to allow them to cancel the order. You now have a cancellation that's on your account. I had 3 such cancellations last night and now 2 more, due to the glitchy app. Support also refuses to remove the cancellations, even when you deliver the food to the customer - which is what happened last night. I did the 3 malfunctioning deliveries, support marked them as delivered, and then they showed up as cancellations on my account that were made by me. WTF? I didn't cancel them. All I did was ask support to mark them as delivered. When I contacted support, they said there was no way they could remove them - even though it shows I delivered the items and was tipped for them. So, this is obviously a way for Uber to make promises, get their drivers to take these deliveries, and then not pay them the bonus. In every situation where I've ever had to contact Uber support, it's clear they don't care at all about the drivers. They're happy to abuse them. This isn't so with DoorDash. Dash really goes the extra mile to help drivers whenever there's a delivery issue. Parys drivers $1.50 per deliver, even if you drive 20 miles. The only way you can make any decent money is by Uber expecting customers to pay an hefty tip. And yet, the CEO is a billionaire. He couldn't care less about the people he uses to make his fortune.
Subject: Lost iPad in Uber Ride – Urgent Assistance Needed To Whom It May Concern, I am writing to report a lost item and request urgent assistance. On November 23,2025, at 8:14 AM, I took an Uber ride from my home at 3354 Meadowside Drive, Sachse, TX to 6777 Kiest W, Dallas, TX. Unfortunately, I accidentally left my iPad in the vehicle. Approximately three hours later, I contacted the driver, PJ, at +1 *******786. He confirmed that he had found my iPad and promised to return it as soon as possible. However, despite waiting for three days, the item was never returned. I attempted to call him again through the Uber app, but received no response. After multiple unanswered calls, I was surprised to find my phone number blocked. I also sent several messages to Uber Customer Service online, but to date, I have not received any reply. I am extremely disappointed with the lack of support and communication from Uber. This experience reflects poorly on your company's professionalism and customer service standards. I kindly urge Uber management to intervene and ensure the return of my iPad promptly. Sincerely, Jare Oyekale
Worst app ever used with poor communication. Customer service advisor don't no how to correct problems
Got list of message 4 months old still not solved
Hello Mr. Ronald with the Gray Toyota Corolla RPX771. It's nice to know that you're too slow to know that you pulled up to the wrong building and didn't bother to inform anyone which building you were at. But you did have the nerve to cancel the ride for your mess up. But it's typical of a lazy driver who doesn't want to do their job. Funny how that works, if you don't like your job and you can't do it correctly then find a different job.
My driver Daniel almost got us killed. Long story short... I was wearing a mask and that made him very angry. He started yelling about that, he continued to yell about politics and how CNN was the devil. He picked me up at the ER after being sent straight there from my doctor with a blood pressure of 218 over 109. Needless to say when i finally got back home i was right back where i started before the doctors did everything they could to make me comfortable and get it down enough so i could return home. Beware of using Uber.
Uber is a great option for ordering food and getting to your destinations. The problem is they leave it and option as to what orders they want to take and ones they choose otherwise. Why give the people the option, when your not going to fulfill the request. It doesn't make sense, if it's an option it should be mentioned before anyone places an order. Double check your orders, because mishaps seem to also be common.
I have used uber before in the past but now is ridiculous tried charging me $35 for a 2 mile trip never again will I ever use thier services business should be shut down
I keep going back to ordering Uber rides but I finally decided to give up after multiple disappointments caused by their drivers.
1. I oder a ride, the driver does not show after several minutes of waiting and he still charges me a " cancellation fee".
2. A driver cancels my ordered ride with no reason and Uber charges me a cancellation fee.
3. Another time, I ordered a ride that said it is 3 minutes away and upon confirming the ride the app shows that the driver is more than 15 minutes away, I then immediately cancelled the ride within less than 30 seconds and I was still charged a $5.75 cancellation fee. I didn't dispute it but I believe is pure dishonesty when misleading information is used ti take advantage of the client.
I have been using Uber for many years and usually give them a good review. Unfortunately, 2 of the last 3 rides were not pleasant experiences. My issue is that you can't find where you can communicate with Uber when a negative situation occurs. The last experience I had was that the driver (Ahmed) decided to not pick me up, two minutes upon arrival to do so. I had been waiting for 25 minutes and had to wait for another Uber driver. Consequently, I was 15 minutes late to my appointment. When I finally arrived with the 2nd Uber driver, I was not able to go back to the previous driver and let him know how upset I was.
It was a very frustrating experience..
While this company has a crap ton of flaws, the MAIN thing that rubs me the wrong way is the complete lack of efficiency and punctuality. It is completely unacceptable that I order my rides minutes ahead of schedule, and 85% of the time, the drivers themselves are like 20-30 minutes away from the pick up zone. If someone is trying to get a ride right then and there, they shouldn't have to wait half an hour for the driver to finally show up. 5 to 10 minutes at the very least. I've been late to work multiple times because of how far away these drivers are. Another main issue is the constant cancellations from drivers. They happen so often, you'd think that the drivers have a personal vendetta against you. If you can't hire drivers who can meet expectations at a consistent rate, don't hire them at all. Just this morning, I set up a ride to arrive at 4:30, only to get immediately canceled. Another driver was set for me, only for me to track the vehicle minutes later and see that the guy still hasn't even MOVED from his starting point. I had to cancel and look for a THIRD driver in the span of 30-40 minutes. I'm usually a very reserved and chilled person, but constantly getting chewed out by my boss for being tardy when it wasn't even my fault can be extremely aggravating. It's baffling how a company with an extremely high platform and reputation can be so awful at the same time.
Driver 4 minutes away as I watched car drive further and further away. Canceled order and 2nd attempt was much better. This has happened more then once.
My account has been deactivated for over a year now due to some background check issue. Had an issue with DMV but it's been sorted out but I still got deactivated. Their customer service will not even respond to my complaints so I had to leave for a while. Recently I came across a group of programmers named cyberianx on telegram and they helped me reactivate my account after I explained my situation to them. Anyone encountering this same issue should report the case to them. I can't thank them enough for their assistance.
Uber driver was at the destination for 1min and didn't give me and my husband time to get out there and left and the other Uber driver was on the way and he canceled the ride so I got 50$ taken from me I will never use Uber again
I stupidly hired Uber.
I was asked by the driver if I had gotten a vaccine, and when I got online to complain there was just preset options that didn't allow me to state my complaint in my own words.
One option was actually if the driver himself wearing a MASK, with no option to complain about ME, the customer being required to wear one of those filthy, disease spreading things at the risque of my own family getting sick from the coronavirus!
More over, what if I had got robbed or raped? How would I file a complaint besides hiring an expensive lawyer I can't afford?
Uber is a recipe for robbery and rape.
I haven't used my account in 4 months and today I get a complaint filed against me by a driver. I assumed it was an error and now I can't get anyone to help. Took forever to find a number that is answered and it was awful to deal with. They have hung up on me, claimed that they can't get me to a supervisor and refused to help. A contact from someone would be awesome!
Never use this platform, run a mile, they are just thieves. They always charge you and never make compensation, I have never come across such a 'big' company with such terrible customer service.
Dreadful, don't use. You have been warned.
Every time I request a ride from ******* on Saturday afternoons, drivers cancel but blame me and I get charged 7.00, besides which I now have to request and wait for a second driver. Sick of it.
Uber drivers are somehow confused about my address when all the buildings in my area are clearly marked... the I'm charged for cancellation because the driver failed to locate my address... utterly ridiculous
I've been doing uber for 3+ years now I have to giving up doing it cause living cost went up so high and gas prices up so high and now Uber decreased all the ride fair and they are changing the drivers all kind of the fees to take your money when you call customer service for explanation the hung up on people this is really not fair to using your own vehicle to make rich people getting more richer that ain't right
Living in Houston, I am heavily dependent on public transportation. I mainly use the metro and Uber. Well, 01/27/2022 will be the last day I will be using Uber since the last trip. This is because Uber does not hold its drivers to ANY standards. They give drivers the option to cancel rides even if they already have that passenger as well as their money.
Three times I have been taken to destinations and left there after being inside for not even a minute. This last time on the date that I remember, the driver Jude in a musty Toyota Corolla pulled up down and across the street, 0.6 miles away from the pick up. When I finally walked to car, he did not greet me instead he mentioned my two stops and stated that he hoped I would not take too long. Well I did not have that option, because on the first stop I went to my job to turn in a document and when I came outside he was gone and my card was charged $10.43 to ride two blocks down and get left at my job with no notifications.
So I paid him to pick me up from down the street, treated rude, take my money, and leave me stuck out.
This is the third and last time.
The entire establishment is a fraud.
I use Uber 3-4 times a year. In October Uber charged me for two San Francisco trips when I was in Florida. It involved stress and time to resolve through AMEX but the charges were eventually refunded.
I used Uber this week, needed to update credit card info, and Uber charged me for current trip in advance and again after the ride... the advance charge disappeared from AMEX after a few days.
But UBER RECHARGED for TWO FRAUDULENT OCTOBER SAN FRANCISCO TRIPS... more than $50.00... and the fun starts all over. Contacting Uber is an intentional nightmare and then you are left in limbo. So I get to start this idiotic battle all over again.
THERE ARE NO HUMANS AT UBER AND THERE IS NO CUSTOMER SERVICE
After days of stonewalling and ROBOT MESSAGES I got a one line email from Abdul in Outer Mongolia that my case was reviewed and the charges are found to be valid.
PLEASE SHARE WIDELY
I CANNOT USE UBER UNTIL I PAY THE FRAUD CHARGES AND THEN I CAN MAYBE SUBMIT ANOTHER COMPLAINT
Do not do absolutely anything for this company. They're a rip off! You can accept a delivery trip for $8.25, but after you've driven 47 minutes, they're going to pay you $2.25! Civil lawsuit soon! So, yea, drive a little! I'm just saying!
