Uber

I have used Uber only twice in my life, and after that I received a message from support accusing me of making a racist statement. First of all, the message was in French, even though my app language is set to English. Secondly, they sent me some legal/policy references related to France, while I live in Switzerland. When I contacted support asking to clarify: What exactly happened When it happened Who I supposedly said something to —I did not receive a single clear answer. Support only replied with generic, automated phrases like: "We understand this is frustrating" and "We are required to act on such reports." At the same time, when I asked for details, they claimed it was "confidential information." So essentially, the service: Makes serious accusations Provides no evidence Completely ignores attempts to clarify the situation I have never in my life made any racist or offensive statements. In fact, I don't even talk to drivers at all. My entire interaction is always limited to: "Hello" "Thank you" "Have a nice day." I repeated this to support multiple times, and was simply ignored. It is especially absurd that the company claims to follow anti-discrimination policies, while at the same time falsely accusing users without providing any information or proof. My conclusion: Completely incompetent support, automated responses, and zero respect for customers. Extremely disappointed. I will not be using this service again.

> I bought a package that stopped working after only two rides. Uber support didn't fix it or reply properly. I lost my time, money, and trust. Their service caused real frustration and emotional stress. Very poor experience.

Needed customer service so located telephone number on Google. Come to find out it's a scam. They ended up using my credit card in uber account and taking out $100.00. Of course unable to contact Uber. Found customer service on their app and no one contacted me back for over 24 hours and when I answered I had to wait another 24 hours for a 1 sentence response. They don't care. No customer service and there are scammers who have hacked into our accounts with actual Uber. Cancel everything with them, they don't care and very unsafe

Horrible customer service ending the chat. When a supervisor is requested submitting wrong information. Giving me wrong information about the wrongful submission.Looking for blame from the third party company

Friday 22. 08. 25. I order an Uber from my house ( hanger lane) to Luton airport ( 31 miles) at 17.30 a clock. I choose the first one in the line ( £75) and said is coming in 4 minutes. Im going outside of my house and after 2 minutes Uber send me message -because i cancel the trip im gonna be charge for £7.05-... so, i get charge for £83 pounds for 40-45 minutes drive and i never cancel the trip. Ridiculous.!

In San Pedro Marcoris 4 Uber drivers cancelled on me when I said no to their messages demanding I pay an additional 800 pesos to make a short trip in addition to the price I was paying in the app. This is against Ubers policy but evidently they are getting away with it. Personally I would avoid the city in the future

Uber has this great new scam going on. They get drivers (for Uber Eats) to sign up for a "Quest", which is to take a certain amount of deliveries with under a certain amount of cancellations. When you complete the quest, you're paid an additional $49 to $100, depending on the quest you signe up for. As soon as you sign up for one, the app immediately starts to malfunction. It won't let you mark deliveries as picked up. It says you aren't at the location, even though you have the food right in your hand. When you contact support, the only way to resolve the issue is to allow them to cancel the order. You now have a cancellation that's on your account. I had 3 such cancellations last night and now 2 more, due to the glitchy app. Support also refuses to remove the cancellations, even when you deliver the food to the customer - which is what happened last night. I did the 3 malfunctioning deliveries, support marked them as delivered, and then they showed up as cancellations on my account that were made by me. WTF? I didn't cancel them. All I did was ask support to mark them as delivered. When I contacted support, they said there was no way they could remove them - even though it shows I delivered the items and was tipped for them. So, this is obviously a way for Uber to make promises, get their drivers to take these deliveries, and then not pay them the bonus. In every situation where I've ever had to contact Uber support, it's clear they don't care at all about the drivers. They're happy to abuse them. This isn't so with DoorDash. Dash really goes the extra mile to help drivers whenever there's a delivery issue. Parys drivers $1.50 per deliver, even if you drive 20 miles. The only way you can make any decent money is by Uber expecting customers to pay an hefty tip. And yet, the CEO is a billionaire. He couldn't care less about the people he uses to make his fortune.

Subject: Lost iPad in Uber Ride – Urgent Assistance Needed To Whom It May Concern, I am writing to report a lost item and request urgent assistance. On November 23,2025, at 8:14 AM, I took an Uber ride from my home at 3354 Meadowside Drive, Sachse, TX to 6777 Kiest W, Dallas, TX. Unfortunately, I accidentally left my iPad in the vehicle. Approximately three hours later, I contacted the driver, PJ, at +1 *******786. He confirmed that he had found my iPad and promised to return it as soon as possible. However, despite waiting for three days, the item was never returned. I attempted to call him again through the Uber app, but received no response. After multiple unanswered calls, I was surprised to find my phone number blocked. I also sent several messages to Uber Customer Service online, but to date, I have not received any reply. I am extremely disappointed with the lack of support and communication from Uber. This experience reflects poorly on your company's professionalism and customer service standards. I kindly urge Uber management to intervene and ensure the return of my iPad promptly. Sincerely, Jare Oyekale