I have used Uber only twice in my life, and after that I received a message from support accusing me of making a racist statement. First of all, the message was in French, even though my app language is set to English. Secondly, they sent me some legal/policy references related to France, while I live in Switzerland. When I contacted support asking to clarify: What exactly happened When it happened Who I supposedly said something to —I did not receive a single clear answer. Support only replied with generic, automated phrases like: "We understand this is frustrating" and "We are required to act on such reports." At the same time, when I asked for details, they claimed it was "confidential information." So essentially, the service: Makes serious accusations Provides no evidence Completely ignores attempts to clarify the situation I have never in my life made any racist or offensive statements. In fact, I don't even talk to drivers at all. My entire interaction is always limited to: "Hello" "Thank you" "Have a nice day." I repeated this to support multiple times, and was simply ignored. It is especially absurd that the company claims to follow anti-discrimination policies, while at the same time falsely accusing users without providing any information or proof. My conclusion: Completely incompetent support, automated responses, and zero respect for customers. Extremely disappointed. I will not be using this service again.
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Uber Reviews Summary
Positive Highlights
- The app allows users to request rides and deliveries easily.
- Some drivers report earning extra money through quests.
- The platform offers a wide range of services including rides and food delivery.
Negative Highlights
- Customer service is often unresponsive and provides generic, unhelpful answers.
- Uber bills users for trips they did not cancel and applies unauthorized charges.
- Drivers sometimes demand additional cash payments beyond the app fare.
Most commonly discussed topics
The most helpful reviews behind these summaries
> I bought a package that stopped working after only two rides. Uber support didn't fix it or reply properly. I lost my time, money, and trust. Their service caused real frustration and emotional stress. Very poor experience.
Needed customer service so located telephone number on Google. Come to find out it's a scam. They ended up using my credit card in uber account and taking out $100.00. Of course unable to contact Uber. Found customer service on their app and no one contacted me back for over 24 hours and when I answered I had to wait another 24 hours for a 1 sentence response. They don't care. No customer service and there are scammers who have hacked into our accounts with actual Uber. Cancel everything with them, they don't care and very unsafe
Horrible customer service ending the chat. When a supervisor is requested submitting wrong information. Giving me wrong information about the wrongful submission.Looking for blame from the third party company
Friday 22. 08. 25. I order an Uber from my house ( hanger lane) to Luton airport ( 31 miles) at 17.30 a clock. I choose the first one in the line ( £75) and said is coming in 4 minutes. Im going outside of my house and after 2 minutes Uber send me message -because i cancel the trip im gonna be charge for £7.05-... so, i get charge for £83 pounds for 40-45 minutes drive and i never cancel the trip. Ridiculous.!
In San Pedro Marcoris 4 Uber drivers cancelled on me when I said no to their messages demanding I pay an additional 800 pesos to make a short trip in addition to the price I was paying in the app. This is against Ubers policy but evidently they are getting away with it. Personally I would avoid the city in the future
Uber has this great new scam going on. They get drivers (for Uber Eats) to sign up for a "Quest", which is to take a certain amount of deliveries with under a certain amount of cancellations. When you complete the quest, you're paid an additional $49 to $100, depending on the quest you signe up for. As soon as you sign up for one, the app immediately starts to malfunction. It won't let you mark deliveries as picked up. It says you aren't at the location, even though you have the food right in your hand. When you contact support, the only way to resolve the issue is to allow them to cancel the order. You now have a cancellation that's on your account. I had 3 such cancellations last night and now 2 more, due to the glitchy app. Support also refuses to remove the cancellations, even when you deliver the food to the customer - which is what happened last night. I did the 3 malfunctioning deliveries, support marked them as delivered, and then they showed up as cancellations on my account that were made by me. WTF? I didn't cancel them. All I did was ask support to mark them as delivered. When I contacted support, they said there was no way they could remove them - even though it shows I delivered the items and was tipped for them. So, this is obviously a way for Uber to make promises, get their drivers to take these deliveries, and then not pay them the bonus. In every situation where I've ever had to contact Uber support, it's clear they don't care at all about the drivers. They're happy to abuse them. This isn't so with DoorDash. Dash really goes the extra mile to help drivers whenever there's a delivery issue. Parys drivers $1.50 per deliver, even if you drive 20 miles. The only way you can make any decent money is by Uber expecting customers to pay an hefty tip. And yet, the CEO is a billionaire. He couldn't care less about the people he uses to make his fortune.
Subject: Lost iPad in Uber Ride – Urgent Assistance Needed To Whom It May Concern, I am writing to report a lost item and request urgent assistance. On November 23,2025, at 8:14 AM, I took an Uber ride from my home at 3354 Meadowside Drive, Sachse, TX to 6777 Kiest W, Dallas, TX. Unfortunately, I accidentally left my iPad in the vehicle. Approximately three hours later, I contacted the driver, PJ, at +1 *******786. He confirmed that he had found my iPad and promised to return it as soon as possible. However, despite waiting for three days, the item was never returned. I attempted to call him again through the Uber app, but received no response. After multiple unanswered calls, I was surprised to find my phone number blocked. I also sent several messages to Uber Customer Service online, but to date, I have not received any reply. I am extremely disappointed with the lack of support and communication from Uber. This experience reflects poorly on your company's professionalism and customer service standards. I kindly urge Uber management to intervene and ensure the return of my iPad promptly. Sincerely, Jare Oyekale
One of you drivers Sibusiso Uber motorbike KC30CMGP was very rude he processed my order as delivered and he did not get to my gate. He started the timer whilst I had asked him to type in the address on his GPS because it'll show the accurate location he hung up on me. Uber is known for its quality service and high standards but what I've experienced today was nothing close to that.
Here's my experience, you decide for yourself. We were staying at a hotel in Nashville located a mere 5 miles from downtown. Rather than renting a car we thought we'd just utilize Uber for the three days we were in town. The first ride into town seemed to go smoothly enough and cost $14; reasonable enough. Caught in the rain late on a Friday evening we thought we'd better head back to the hotel so logged into the Uber app for transport... and to our amazement they wanted $41 (yes FORTY ONE $$) dollars for the same 5 mile drive. I immediately turned to Lyft for our transportation needs and while they quoted the trip at $18, after waiting over 20 minutes in the rain, and multiple texts stating a car was on it's way, they could ultimately supply no such vehicle. Returning to Uber we now were quoted a price of $58 (YES you read correctly; FIFTY EIGHT DOLLARS!) With no choice other than catching pneunomia we were forced to agree to this outlansish extortion!
Thinking this was somehow just a one-off we repeated our journey the next evening. This time, $10 into town AND ANOTHER $58 FOR THE RETURN! You tell me... is this not the exact definition of COPORATE GOUGING! I completely understand the principles of supply and demand as it relates to the economy but to apply it to your service in the manner Uber does is simply HIGHWAY ROBBERY! Five miles in one direction... $10, yet the same five miles on the return, just because the demand is greater, a 600% increase! DESPICABLE!
Next time... it's a car rental for me. At least I know how I'm getting screwed up front! Uber and Lyft, well, you know where you can go!
Thanks for cancelling our pre booked trip to the airport 10 minutes after you were due to arrive. The airport car park will now be extortion. Pricks!
I finished a 8 hour shift, I decided to take an uber back home. When the uber driver "arrived" i texted asking where he was, he didnt tell me, instead he wrote "i have arrived" again. So i decided to call him. He didnt understand what i was saying, nor did i understand what he was saying. Really poor Communication skills. He was no where to be found and after being so anxious running around trying to find his car, he cancelled. I have never been more disappointed with a service in my life. Not only this, but I was charged a $10 fee and the $$ from the service I didn't receive. Never using uber again
Have been working with and using Uber for the last 4 years. After my last incident with them I decided to cut all ties with this absolute joke of an app. They took money out of my account without permission for 2 years straight. While many times these were just random holds and were usually returned to me, there were 4 instances where my money was not returned and the customer service was below par. I sent them many emails kindly asking for my money to be returned along with picture proof of the charges. Instead of helping me or even answering questions, they told me the same 2 phrases of "make sure no one in your family is using your account" and "keep a closer eye on your payments." Wow thanks thats literally why I came to you for assistance. I explained that I lived alone and no one but me had access to my account, they then linked me my OWN email address and name and said that "this person" was using my account and to ask them if that was the case. After explaining to them once again that not only was "this person" me using my own account, they gave me the same response of "make sure no one in your family or anyone you live with is using your account." I understand that its difficult to deal with many service requests with such a unmaintained server as Uber's but cmon, how is this fair that I am being charged multiple times for rides and food that I never ordered, and instead of getting my money returned to me as I should, the only assistance I got after 2-3 days of exchanging emails was "make sure no one in your family is using your account." Horrid customer service and total scammers, Screw you Uber I hope your business goes down one day.
After that mass shooting in brooklyn (sunset park) insteas of raising the fares during a deaperate time of need for customers and being greedy, they should have looked out considering the circumstances. I dont respect them as a business if it was me I wouldve given rides for free I mean come on these are people scared for their lives at the moment and their main focus was trying to make top dollar smh! I would never take uber or lyft again ill walk
Whomever picked up one of our patients in colorado springs refused to help elderly patient in the car and had the nerve to call me the b word. Shame on you
Just spent 45 min (yes, it was a long trip) with a driver who apparently thought she was just being friendly by unloading ALL her very opinionated political views on me. Why do some people NEVER learn that some conversations are NEVER appropriate with complete strangers.
Uber canceled my trip I did not. They charged me almost 6 dollars for a cancellation fee that I didn't cancel. I had to order another Uber. They credited my account. I don't want a credit to this horrible company. I want my money back. Worst customer service in the world why are they allowed to operate!
Uber took money off my card without me knowing and won't give my money back. Smh they are they worse
Tried to get a uber from carnival cruise conquest terminal D. Never got picked up but still charged.
I am physically disabled and was staying at a resort in Orlando, Florida without a vehicle. This individual is one of 3 Uber drivers, within a 4 day period, who was very rude and refused to transport me because I have a trained Service Dog. He said that under "Uber rules" I was suppose to ask for an Uber pet transport which requires paying a higher rate. It was obvious that this individual had no understanding of the American with Disabilities Act (ADA), nor did he have accurate information regarding Ubers rules. I would hope that Uber educates their drivers about the ADA rules & regulations and the difference between a "Service Dog" and a "pet dog". It is against ADA regulations to charge extra for transporting a disabled person with a Service Dog—this can result in a $200 fine if reported to the ADA.
Discrimination against my cousins service dog in Orlando FL between 3/31 and 4/6/2022; several drivers refused transport and were rude (Gudionel- Z91FVC on 3/31 and Ronnie- NBYL64 on 4/6); overcharged (no ride on 4/2); almost missed flight on 4/6 - long wait for 3rd driver. Credit charges attached.
I'm not sure how this company operates, but I'm not a frequent user of Uber and probably used them 3 times which is a stretch, over the course of a few years. I tried accessing my account for UberEats and was told my account was suspended and will not be lifted due to a violation. They gave me no notice, no warning, nothing. I then asked what was violated, the time and date and they sent me the terms and conditions. I asked again and received another response, the suspension will not be lifted. I'm glad I don't use them at all and I never heard of a suspension on an account that's not used and no one can tell you how or when you violated a code/terms and conditions. I'm not sure what's going on with a lot of these companies lately but the service has been UNDER the ground.
8 Uber drivers cancelled on me. I've had 1 or 2 before but 8 is epic!
Amritpal, Toyota Corolla 154YQK.
Tuvshinbayar, Toyota Camry 799WEE.
Mohammad, Holden Cruze 619BW6.
Rahul, Toyota Corolla 459AW5.
Kadirhan, Toyota Camry 626YCG.
Muneam, Toyota Camry 931BL6.
John, Kia Sorento JON267.
Burak, Toyota Camry 579YWR.
Thank goodness for Dylan!
First one booked at 4.30pm. 45 mins later I finally arrived at my destination.
These were complimentary Ubers booked for me by City Subaru as my car was serviced today. This is the high quality service that Uber is providing to a corporate client! Appalling.
I have tried to use Uber three times and they canceled me twice. This time catching a flight and they canceled at the pick up time.
Uber signed me up for a pass of $99.99 that I did not sign up for, and it charged my credit card.
I tried to contact Uber via phone call, live chat, text & email messages for more than 3 hours so far, but no response. Uber only sent me automated response saying that it has responded to my issue.
I vow never ever to use Uber, again, and will delete all of it's existence on my phone after the inappropriate or illegal charge is returned to me.
My husband had to go to rehab and the facility he was going to send an Uber to pick him up. When he arrived at the facility, his wallet fell out of his back pocket and stayed in the backseat of the Uber. The facility contacted the driver to see if the driver would bring the wallet back to the facility or have me meet the driver somewhere to get the wallet, the driver agreed, but never showed up. I contacted Uber customer service and they gave me no help at all saying that it wasn't their problem anymore and despite my husband being in rehab, he would have to file the complaint himself, despite not having any way to contact them, or being the one who ordered the Uber (the facility did).
Needless to say, all credit cards had to be cancelled and new driver license had to be obtained.
Took an Uber (driver named Antonio) from La Quinta in Costa Mesa to John Wayne Airport. Left my $700.00 camera in his car. Notified him right away. He never called back. Notified Uber snd never heard from them for a week telling us Antonio didn't find it in his car. Please did it get out snd walk away. And why didn't he call us back immediately. Of course he didn't find it. He is now the owner of an expensive camera. May Karma bite you in the $#*! snd more. Never use Uber.
Fortunately I do not use Uber more than Once ever few years. The fees are ridiculous. I am all for the fuel surcharge with the cost of fuel. However booking fees of $7. Reservation fees $6.
Waiting time charges 13 cents, airport surcharges $3, green future and green surge charge $1. How do you request a ride with out booking(lol)? Drivers don't assist or even get out of the car. I feel bad for drivers. The only people making money is Uber
