Two Men and a Truck - Bay City

I waited 6+ months to write the review to be certain my review will not be emotional driven.

I hired the company around Feb 2023 to do a long distance move, from Arkansas to Florida in May of 2023. From a two bedroom apartment on the third floor (2 flights of stairs, about 30 steps) to a two bedroom apartment on the first floor (1 flight of stair, about 12 steps).

All seem professional, their representative (a lady) came to my home in Arkansas to assess all the furniture and amount of items. She saw all my big/heavy hardwood furniture, wall mirrors/paintings, a wall of books, special care items such as a 150lbs statue, an antique wooden trunk, etc. She assured me, "No problem." She spent an extensive amount of time on explaining how they do not move thru a third party truck company in between enroute. Hence, the guys I see in AR shall be the same ones in FL. That part was true. "No worries, we even handle the move for the governor, you are in good hands." To this day, the only "emotional" remark I would make is, "I guess since I am not the governor, I got a very different service/experience."

There was no trouble with the actual moving date, on the contrary. Upon arrival. A Pensake truck and two guys. It is indeed "Two Men and A Truck". Although I was starting to worry, "How will the two of you move my things to the truck without breaking your back?"

Then, I noticed, to my horror, how. Labels with "this side up" or "fragile" did not matter, everything was stacked however it could fit on a handheld trolley. I watched my belongings "bounced their way each step of the way down 2 flights of stairs" by one man and a trolley. That was how my dryer, washer, 7 feet long sideboard, boxes of wine glasses, etc. made their way... I have moved many times, I never saw a moving company this disrespectful to one's belongings.

Anyone can tell, those two men were exhausted for it was a minimally 3 men job. They had to take many breaks. One of them even threw up. It was 80+ degrees in AR. Five hours later, they were still loading the truck and that was when they told me, my 6 feet wall mirrors will not make it to the truck... Well, the lady who came to assess did a list on the manifest, my understanding, all items on the list have to make it. That was why I used a moving company and did not rent a Pensake truck myself. When I contacted the lady, she said, "Well, you got in their way to start with because you did not finish packing the kitchen, they should have been gone by now." After they left, I found that many other items were left behind, including a must move by them statue that weights 150lb...

A lot more nightmares in between, end result, it took them just as long to unload "without me being in the way." All my wood furniture were damaged, chipped, doors not closing, trunk lid totally broken off... I left a review at Consumer Affairs with greater details for those who are interested. Summing up my experience, "unprofessional, horrific customer service and solution, disrespectful to one's items, irresponsible, not even the cheapest" Not only I will never recommend, I am writing a review to spare others.

These movers were the worse ones my wife and i ever had. We had two trucks and four guys doing our move. One of the guys had drank 7 shots the night before and threw up during the move and they tried to say it was due to our house. In addition, they disappeared for periods of between a half hour and an hour, but still charged for the time they were gone. They did not treat our belongs very well in that when they were offloading, they were having races to see who could go down the ramp with boxes the fastest. We also had some clothese and beding in a black garbage bag. They pulled some of the items out and were swinging them abovce their heads like cowboys trying to lasso something.
No wonder we had a number of broken items. As i continue to unpack, i am still finging items they broke. Some other furniture was also damaged. When they were not able to get all items moved, i called to try to schedule a date to finish moving of the rest and to tell them about the over-charge and damage, they were more interested in complaining about how unsanitary our house had been and were not sure they wanted to finish the job. They did however charge for a second move even though they did not do any work. If i could rate them negative stars i would because this was the worse move my wife and i have had and we have had 4 or 5 moves in the past. I would not recommend these guys at all.

On 09/23/2023, I hired Two Men and Truck to move my two queen mattresses and piano. Their website claimed they had a professionally trained team to handle piano moves. However, when three black men arrived at my apartment, they panicked upon seeing the piano and called their boss via video chat. Despite their efforts, they were unable to move the piano. They did manage to move the two queen mattresses but charged my credit card $474.00 for their unsuccessful service.

As a result, I had to hire a different company on 09/25/2023 to move my piano and paid them $380. I found the staff of Two Men and Truck to be rude and unprofessional. Despite my request for a refund, they refused to return my money. I am extremely disappointed with their service and will make sure to inform others of my experience.

I had 2 men and a truck (minivan) move a bed and some recliners from bedroom to bedroom and living room to bedroom on September 29,2023. They made some attempt to move furniture carefully, but were unaware that the bed frame of my adjustable (electric) bed had gouged part of the door frame to one room. It was not brought to my attention. Therefore I assume that they did not see the damage, or, did did say anything. One workman mentioned receiving a tip for their work before they started the job. They did bring to attention that an arm to my living room sofa-bed had missing screws and was damaged. I assume this was from recent guests who stayed with me during July. I called their office and left a voice message the next day and I m waiting for a return call. Their release of liability does not say anything about damage to the interior of a home.

Where to start. I'm DISABLED. They broke my Adjustable Medical bed. REFUSE to allow a claim. They broke things that they weren't moving. They ONLY "worked " in my home and still broke items. They claimed we didn't pay the $375.00 this is why they didn't submit a claim.We provided Bank Statements. Then they came up we owe $700+. For fuel ect. It was a 2 hour job! They left the job, then claimed I didn't sign the papers. We were NEVER sent a Contract as they CLAIMED. ( THEY WERE TOLD TO LEAVE BY A MANAGER) after expressing their work ethics to my husband over the phone ( private conversations). So, they took this a an EXCUSE TO OBTAIN FREE MONEY for a job they didn't complete. If, you are DISABLED BEWARE! They left my bed broke and disassemble. Item were left in unsafe locations. They left my home WORST off stuff sitting doorways. They have not taking ANY RESPONSIBILITY FOR THEIR LACK OF KNOWLEDGE of moving a Adjustable Bed and or ORGANIZING lack of skill. They showed NO REMORSE! The COMPANY has not attempted to fix or RESOLVE.

I'm very disappointed in this company. I tried really hard not to leave a bad review, however; with no response after reporting the movers had broke my door, said it was already broken, and charged me the time for fixing is unacceptable. When a representative called and ask how was the service, I explained what happened to my door and ask for a partial refund; i explained that the workers took atleast 4 breaks and was openly smoking from a pen...he said he'd speak with management and call back. As of today, there is still no call. I looked at my vanity, and the lock was broken and placed in the vanity drawer. I would never use this company again. The movers are horrible, and the office workers are liars, they tell you what you want to hear in order to get off the phone.

I used them based on reviews and the Florence SC group is horrible. I had damaged items, broken items and lost items. Prices will change once they get your items and make claims of miss calculating the original quote of the move. Follow up with them takes forever, they will claim no fault and try to weasel out of responsibility for these issues. Do not use this company for anything. Stay away from the Florence SC group. They ask for a review within an hour of them moving you. Worst mistake I ever made.

I used Two Men and a Truck in Washington DC for just packing services, DON'T DO IT. I was 100% gaslit and they took advantage.
1. When my movers arrived (different company a few days later) before moving any boxes they began to show me that the one piece of tape holding the boxes together was completely open, that the bottom of the boxes HAD NO TAPE so when they lifted all my belongings fell out, and that the boxes were overpacked. When bringing up these issues to two men and a truck I was asked how they could know it wasn't the movers fault (i had video of the boxes on the day they were packed 3 days prior to the movers), that I seemed happy day of so why was I upset now and that the burden fell on my as the customer to in real time life the boxes/check the tape to ensure it was up to moving standards (I am not an expert it is why I hired a PROFESSIONAL packing company). They were only willing to refund me $75 the cost of the materials they brought that I used. They do not care that this level of packing is representative of their reputation.
2. The packers did not bring enough packing material so I had to pay for ubers both ways to go to a hardware store to get more packing materials with one of the movers after they had already taken more time than expected.
3. The packers stated their driving time was much longer than it was and only when pressed on the exorbitant charge did the management check the GPS to change the cost.

Overall, the management spoke to me multiple times. They claimed to make concessions (rectifying their own miscalculations) and fully put the blame on me for their poor quality. My movers asked me if I packed the boxes myself that is how bad this company is.

Allen and Christian were so friendly and helpful. They did a wonderful job. I would definitely use them again! Thank you!

After THEY cancelled the job on the same day I was then charged a $275 cancellation fee AND they then fraudulently charged my credit card $1100 for a job that did not happen. When disputed with the credit card company, the sales team at Two Men and A Truck sent in false information and lied, making up a job THEY DID NOT DO. No move occurred, none of our possessions were loaded or moved by them yet we are out over $1300. Management and Sales team are extremely unprofessional and rude. They do not deserve your business.

DO NOT USE THIS MOVING COMPANY! Absolutely Horrible Workmanship. Andrew, Dillion, Max and Orlando were the four guys that came to pack us out. Andrew did the loading of the truck while the other three moved stuff to the garage. So lets start with the good. They were friendly and professional and did a great job of getting the safe out of the basement. However, that's where the quality ended and the nightmare began. When we started on the furniture I told Andrew specifically I had plenty of blanket (3 dozen) and could get more if needed and to be sure to protect the dining room chairs. You will see by the pictures they did not do as I asked. The chairs, tables, bed furniture are not just scratched, they are gouged. No blanket protection on hardly any of the chairs and to make matters worse they stacked boxes and other furniture on the unprotected chairs. They actually took the time to wrap my dryer in a blanket and then in plastic but yet stacked chairs on each other with nothing protecting them. And the boot prints on the leather. I must have asked him 6 or 7 times if he needed more blankets and that I could run to get more, "Oh no we are good." Let the pictures speak for them self. When it came time for the bill, it was padded it by an hour. They claim they left their shop at 0800 and took 30 minutes to drive 4.2 miles to storage unit. We also bought them lunch and they took a 30 minute break and billed us for that as well. They also tried to bill me for a truck that I did not even use or need, they did eventually remove the truck from the bill. Now Andrew did a great job getting every into the truck, if he had only takin the time to protect my furniture this review would be entirely different. There is absolutely no excuse for his lack of concern or care for our furniture. Furniture stacked on furniture, boxes stacked on unprotected furniture, bags stuffed on furniture, ceramic pots placed on furniture. Boots prints on the leather. There isn't any amount of money one could pay me to use or recommend this company ever again. 100% unreliable, untrust worthy incompetent. Even the company that unloaded the truck made numerous comments about how bad this pack job was and how could anyone load furniture unprotected the way they did. I have over a 100 pictures of the damage they did. Reach out and I will share them with you. YOU ARE A FOOL TO USE THIS COMPANY!

After using 2 men & a truck, I wish we never used them.
After browbeating is into purchasing their "insurance" policy for $500 they damaged several thousand dollars worth of furniture, Weber grills & walls &! Custom woodwork in the new house.
After being quoted over $4000. To move a total of 4 miles away, they tried to add yet another truck and 2 movers and jack up the cost another $1600. Totally unacceptable.
The move out was no better, when moving furniture out of other property they damaged the walls, basement door & moldings.
We had the final walk thru the following morning and were told that they Weren't going to fix it for at least 2 weeks!
The Weber grill was so mishandled to the point of 1 of the gas burners stopped working/igniting & they dented the stainless steel frame as well.
They are so unscrupulous ( they didn't want to pay to have the grill properly repaired by a factory train tech. But instead tried to pawn off a $200 char broil grill in It's place.
Their customer rep was very rude & unprofessional to the point of exhaustion. When we asked to speak to a Regional Manager to discuss the treatment by the Norristown franchise we were told they weren't going to give us any information on their superiors!

My experience with Two men and a truck was as an innocent bystander but their lack of communication and accountability is relevant regardless of your dealings with them. These are both things I'd look for in a mover and if you agree, look elsewhere.

A bit over a week ago, while stopped at a red light, one of their trucks bumped me from behind, not a crash - a simple slip of his foot off the break but truck vrs car and I lose. Visible bumper damage but could have been far worse. Wait nearly an hour for the quality control person to arrive, but again, traffic is what it is. He asked for me to get a quote and letting them pay for it rather than going to insurance - I told him I would but that time was a major factor since I'm moving out of Austin in a very short time.

I provided a very reasonable quote the following day, the rep said he'd arrange a rental and we'd get on it ASAP. It's been a week and despite my sending email/text and leaving a vm for he, and the owner, I've been Ghosted. Now I'm 3 weeks from moving to Florida with a busted bumper. I will submit to their insurance but this need not have been an issue at all, the damage was less than 2K. If they will treat me this way over small potatoes, what will they do to you?

They promptly showed up at my door and I showed them what needed to be moved. They then said that they were unaware that they were going to need boxes. They also didi not have any paper to wrap my dishes and glass pot lids. They also did not have any markers to label what was in the box and whether or not that it was fragile. I, on the previous night before my move I went and purchased boxes, to help alleviate some costs. They ended up using all my boxes and thank goodness I bought tape or else they would not have any. When storing my dishes I inquired about wrapping them and I was given the "trust me, they will be fine!" Also I kept putting stuff that needed to be stored next to big items and they, the movers, kept moving it away and put in my pile that was staying on the premise. I have a 65" tv that I kept the original box for when I moved. They used the box but half the styrofoam to securely store a TV was left to the side.
So right now I have unlabeled boxes, table side lamps that should have been wrapped, and have no idea what is in my boxes once I finally move to my house.
I am retired US Army and have moved more then the fingers on my hand and this has got to be the worst move I have ever been subjected to. Also there was no accountability as far as what was packed. No little stickers to say what the item is and annotated to make sure that they unpacked everything. When they said they had everything out of their truck they still had items that they handed me.
Estimate quote is: **************.
This estimate clearly states what needed to be brought to pack my belongings.
I will be expecting a response on this matter immediately.

Jason F Henn
US Army (RET)

My move occurred one month ago the charges were paid in full as the movers were finished now one month later I see a charge, not even the card that was used to pay for the move.
They were paid 100% they verified before they left not one month later they're charging $1,500 to my other account totally fraudulent. Do not use this company for your move.

This is a horrible company. Unless you want to be ripped off, have your things stolen or damaged without compensation, stay far far away! I have now read 100's of extremely negative comments regarding this company. They have numerous unresolved complaints on the BBB website. Beware, avoid at all costs.

They charged me over $1,000 to move a 1 bedroom across the street. I mean I could of moved faster than they did…. They moved VERY SLOWLY and took over 5 hours. Of course they blamed me regarding the time it took. Please do not use them ever!

The office lady is a joke. I have email proof and 3 phone calls that my family and I confirmed for 06/25/2022 between 8 and 9 am. At 910 am I called the company and this lady said oh I had you confirmed for 07/25/2022. I don't have anybody. Do your self a favor and avoid this place because incompetence is one thing but a liar is another.

Recently, I used tow men and a truck to move my 1 bedroom apt. Maybe 5 miles locally. Here is what I got.
2 guys show up late.
Not one moving dolly.
Not one moving blanket.
1 1/2 hour lunch break.
Used my tools to disassemble bed frame.
Used my SS trash can to hold elevator. Cruched.
Unwilling to move some items.
Placed all stuff in living room. They would not distribute.
Gave a tip and never got my change back.
Totally unprofessional.
Very expensive for the job.
Ruined furniture using tape to keep drawers closed.

Will I recomend? NEVER USE AGAIN!