Two Men and a Truck - Bay City

This was my first civilian move, I previous moved 4 times with the Military. I think I was spoiled with my Military moves. The Military would contract private moving company and they would come in one day to packed everything and the next day it was put in the truck and moved. They were very careful with my house hold items, hardly ever had an issue, and if there was an issue it was resolve quickly.
With Two men and a Truck it was totally different. They were not careful with my items.
They took apart and reassemble my bed, but did not want to do the same with my kid beds. They said that it was a liability issue, not sure how much water that holds. What I really did not like was the broken items. They broke pieces off my furniture that were easily fixed, but they did not mention it to anyone. They seem to want to hide it to see if they could get away with it. One item was found out by accident and the others by sound it made when the crash it, they did seem to care what was in their way. They just hit it until it moved. Luckily my wife and I were there, I watched two and she watched the other two. Another thing, they made a whole in the wall with the furniture and covered it up with boxes. In addition, they did not cover up my house hold items for protection.
They were not all bad. I said earlier that we had minor repairs, but they came quick to do the repairs. The repair man told me that he is extremely busy, I mention that if it was because the movers keep on destroying the furniture that they move. He just looked at me and smile.
I am not sure to hate them or accept that this how civilian companies are. I will look for another company if I move again and compare the two.

Hired Two Men and a Truck about a month ago. Is the worst experience with a mover I've ever had in my entire life. Originally quoted $600. Based on a four-hour move. When they got there I was watching the move I noticed in the first hour they hadn't accomplished nothing. It seemed like every chance they got they stopped for one reason or another. It took them 5 hours to load the truck they started at 10 in the afternoon and didn't start unloading the truck near night time all they did is kept coming in with a new contract to raise the price of the job. The most pathetic team of movers I have ever seen. I feel scammed by this company. So if you think this is bad already it gets worse. They demanded that one of us leave or they were going to dump our property in the front of the house. This is because they thought we were too loud in our discussion. Me and my wife had had a disagreement earlier and we were sorting through that. Somehow they took offense. One of the gentleman said he was having PTSD because he had just gotten out of a bad relationship. There was no screaming or yelling or violence. Nothing was ever directed towards them. Of course I said no to leaving my own house. At that time my wife contacted a mover she was in contact with prior and he was available. So we told them told them to put the stuff in the carport area and leave. The new movers showed up. Watching them work made me realize just how pathetic Two Men and a Truck were were. No comparison in the work ethic. They made Two Men and a Truck look like they were standing still. But wait it gets worse. In a retaliatory move the workers on Two Men and a Truck call the police. There was no report or taken by police officers They had no issue with us and it was just a waste of their time. Two Men and a Truck workers were long gone when the police arrived of course. Can you say horrible experience I don't think an experience could get any worse. End up costing me $1,300 to do the move I ended up paying Two Men and a Truck $1,000 and 300 to the new moving company. If I had completed the job with Two Men and a Truck it would have cost $1,500. They more than doubled their original offer.

I will never reccomend these people! I'm a stickler for customer service and their customer service left much to be desired. Firstly, they shouldn't take jobs they cannot adequately do, they decided they couldn't move a piece of my furniture up the stairs. That piece of furniture meant a lot to me, and I needed it. The men were extremely rude and wouldn't communicate with me. They only spoke around me to my relatives.The men were on their phones the whole time. It was very hurtful the way they handled my belongings! They threw stuff around. They broke my things. My grandmother told me to just let it go, that it wasn't a big deal, because, she thought the men were "darling". I don't think so! I really should've taken much further action!

I recently moved and hired 2 Men and a Truck. I had used them before years ago. NOT the same experience. First, I filled out their inventory list online (i. E. 3rd floor, lvg rm, dng room, 2 bdrms, bikes, the, washer, dryer, etc.) and was given a quote. The day of the move... they show up and 1st complaint... 3rd floor - their list said it was on the 1st! 2nd complaint... there wasn't any furniture on the inventory to move, (wait... WHAT?!), only bikes, the, washer, dryer and boxes... this eas supposed to be a mini move! One of the guys, while probably not happy, was still professional, but the other guy complained so much and ALL day, that I felt like " I " had to keep apologizing... for something that wasn't my fault... although he basically called me a liar about the list of items I listed to move, saying "they would never miss that much"... REALLY?! So, of course the time doubled and so did the cost... then, I had them move ONLY the furniture and large boxes, since they charge $150/hour. Then, the damage at the new house... broke a board off a step inside and scratched the edge of my freshly painted wall by the kichen with the couch... which I now have to repair and repaint! Then, I had to make several more trips in my car moving things AND had to rent a Uhaul the next weekend to 'finish' the move... sigh... Totally worn out and... do you think I got one apology from that company? Not 2... not even One!

I would NEVER hire them again! Beware... they will underquote and overcharge... then make you feel like you did something wrong... when the only thing you did do wrong... was hire them!

I hired them to move the contents of the 3BR/2.5B townhouse that I had just sold into storage while I was househunting for a new house. My quote was for 3 men/1 truck/4 mattress bags. They showed up without any mattress bags and told me they were backordered. If they would have let me know ahead of time, I would have purchased my own from Home Depot because I really wanted the mattresses/boxsprings to be in those bags! They did take them off my quote but I was concerned about the condition I would find them in when I finally got out of storage. Two of the men showed up on time, 1 an hour later and he was worthless most of the move since he was on his phone trying to get another job! They damaged a wall in the house which someone did come out and fix prior to my having to go to settlement with my buyer. However, they did not tell me that they had damaged a few other of my belongings, which I didn't find out until I had my storage units emptied to move into my new house 10 months later. They had packed my storage unit very tightly, high, and right up to the front door. I hired a different company (which was fantastic BTW! And sent me 4 men, a larger truck, and the cost was more reasonable than Two Men And A Truck! As they were emptying my storage unit (which I was able to be right at the door and watch them), I found property that had left my house in great shape but was in the storage unit damaged. The one item that I was really upset about was the top unit on my 3-tier Craftsman Tool Chest (my apologies for the sideways picture but my computer doesn't like photos I send from my phone - the picture below is what it looked like when it came out of my storage unit since this had been hidden way in the back of the unit so there was no way I would have seen the damage). I remembered exactly who had moved it -- it was the man on the phone! He had rolled it out of my garage (even though the crew chief told him not to, that he would move the truck out back, then down my slightly sloped driveway, over a rolling curb, and around the corner of my very bumpy and cracked street! I suspect the wheels jammed on a crack and the top unit fell off, based on the damage! None of the 3 men reported it to me but hid the unit behind other property so I didn't notice it when I went to the truck either. This is the one item I went to their office in New Castle to ask for reimbursement for a new unit and was told by Troy Chandler (maybe a supervisor?) that my contract states only damages reported within 96 hours of a move are covered! Well, if the men had been honest and told me what had happened, I would have been able to report them immediately instead of finding out about them when I finally got out of storage! It cost me $129.99 to buy a new top tier unit but I was unable to actually replace it because the particular style of the one I had is no longer available. Although I only wanted them to compensate me for this one item, they also damaged the base on my freezer unit (looks like they dropped it on the back section, it still works but was not dented when it left my house), I also had a brand new tabletop that was still wrapped in the manufacturer's foam wrapping in perfect condition that was scratched on all four corners and the top with the manufacturer's foam completely shredded (they should have wrapped it with the cellophane - as they should have wrapped all my other furniture with drawers according to my new movers!). All of these items should have been reported to me by the movers WHEN they damaged them! And Troy had the nerve to say that I should have been watching the men move my items! There were 3 of them and only 1 of me! And they were it many places individually... ridiculous to expect that a client needs to babysit what are supposed to be professional movers! What else I find curious is that most of the bad experiences reported here happened to women! I don't know if the other women had husbands there while the movers were there but it almost reeks of discrimination against women as if they think we are an easy mark to get away with unprofessional and dishonest conduct.

We hired two men and a truck to move a rather heavy, and valuable family piano. I called a month in advance and had a lengthy conversation with them about the possibility of success of moving such a heavy item into our 70's style home (narrow staircases). I sent them pictures of the piano and the staircase (with dimensions) and was told it definitely could be done. The day of the move, I was asked to resend the pictures. The crew who came to actually move the piano sounded like they had never seen the previous pictures, and as it turned out, felt unsafe moving the piano up the stairs to our living room. As it was a matter of safety, we agreed to put the piano in our garage instead. This meant we would need to hire a different moving company to complete the job. While we were frustrated about the situation, I must say Eric and his crew (the movers) were very professional about something they obviously couldn't control. We appreciated their thorough explanation and sincere regrets about not being able to complete the job. When the crew left, my husband and I called the company to discuss our complaint. Johnny listened to us and validated our frustrations. He was calm and professional in his approach, and willing to compensate us for the misunderstanding. Businesses are made up of imperfect humans. Sometimes stuff happens. What my husband and I really appreciated about our experience with two men and a truck is that they handled a difficult situation professionally and reasoned with us as they would their own family. I value that in a business and recommend them for one of your own moves.

Don't waste your time with this crooked company... too much frustration and mind games from their staff. Quoted incorrectly and found out the day of my move when only half the people showed up. The other person showed up 1.45 hrs late and somehow I was still charged. Logistics guy was rude, movers screwed up the math on my paperwork and no one called for a week to explain it to ke. When he did, a little arrogant guy by the name of Taylor refused to credit or refund any of what they screwed up unless I stated in an email that I'm a happy customer. Talk about bait and switch and black mailing for fake reviews... to top it all off, the truck had bugs. The GM called and promised to look into it and call me back, never happened. BBB and all outlets possible, here I come!

DO NOT DO BUSINESS WITH TWO MEN AND A TRUCK! After my staircase, front door, and new refrigerator accrued damage when I had furniture moved into my house 2 weekends ago, I have had to deal with a huge process of trying to get everything fixed! The contract says that if damage can not be repaired they will either replace or compensate (Actual Cash Value) for the damage. What I have learned is that the industry standard is to compensate $0.60 per pound of damaged equipment. So even though it would cost me $516 to replace the damaged panel on my refrigerator, they want to compensate me $180 at. 60x 300lbs (their estimated weight of my refrigerator). They estimate my door to weigh 150lbs (?- no idea where they got that). So they only wanted to reimburse me $90! It will cost me $217 just to buy the door not including delivery or installation! Not to mention it is painted red and I paid to have a peephole installed. I spoke with someone named Chris at Two Men and a Truck after a frustrating communication with Korey. It was like talking to a brick wall with Chris, and he was no help at all. To say the very least this is not over, but I wanted to make sure that everyone knows the risk they are taking if they choose to do business with Two Men and a Truck! If they damage anything you better hope that it is REALLY HEAVY!

4 hours to move 1 full bed, two nightstands, 1 dresser and mirror, 1 light weight small desk, 1 light weight ratan sofa table, one dining table on small size, 1 recliner, two bookselves. And a few other furniture pieces, not heavy from JUNIOR apartment with approx 25 small and medium boxes and NO bulky things like sofa or refrigerator appliances. REALLY? Again, 4 Hours? Amazing, took 1.5 hours to unload.

I could venture to state more, but I wish to put my nightmare behind. Tip, call for quote you will always get someone to quote you. But try this first, call to talk about a dispute. How conveniently no one picks up or you have to leave a message. My quote was half of what I was charged... Up sold, overcharged and no prompt customer service to resve.

This company is run by criminals. They arrived and got high on the job eating marijuana infused edibles, and a using a vape pen. They quoted 10hours without even looking at the place or asking any questions. It took them over 14hours since they were high and got tired, and still charged me. I reported it to the management and they said it was my problem not theres. They were playing with my items, body slamming them, and yelling wrestling terms. They took multiple unauthorized smoke breaks numerous times throughout the day. One of the 4 men held back in the truck the rest of the move after getting overly high, leaving me with 3 men instead of the 4 they still charged me for. They called me last second when they were on the way to my new residency and told me they were going to reschedule for the next day. I explained I had no hotel, food or water, and that my phone was at 2%, they said they don't care. I spent the night in my new home sleeping on the floor with no pillow or blanket. They also walked over all my electronics when in the truck. They were supposed to show up at 8am the next day to unload my stuff, when nobody arrived I called them. They explained that they would not return any of my stuff to me until I paid them for the day prior. I explained that extortion, and they said if I want my stuff back I have to pay. The contract stated I paid at the end of the job. They left all beds disassembled, glass pieces everywhere, they even completely broke two of the beds. They left items at my old apartment and refused to go back and get them, they said "nah i'm not doing that $#*!". These people are the worst criminals I've met, do yourself a favor and never use them unless you like extortion, having your stuff broken, and being treated less than human.

We hired this company for a large residential move... Final cost was twice what was quoted, it took 26 hours over 2 days to complete what was estimated at 7 hours and 1 day. When I questioned whether this was going to be too much for 2 men to handle I was told 'this is their job, they know what they are doing'. Well they might but the estimator didn't. I asked for 4 men, 2 trucks and they sent 2 men, 1 truck.

They grossly underestimated this move, even though I was quite clear what we had and how many trucks/trips we would need. Regardless of who messed up we had to pay substantially more than we could afford or had planned to pay.

The movers were wonderful, it was just an overwhelming amount of work for 2 people. Additional people were sent the second day and they hustled. All were professional, courteous and tried their best to make it right.

I booked them for a Saturday to move my son from one apartment to another. They gave me a new hour arrival time and they where an hour late. They moved half of his things onto the truck and then said they saw a bedbug and refused to complete the move. Then after they moved everything back into the apartment they told me that this was the second time this had happened today. Maybe the bedbugs came from where they just came from.?
Then they tried to bill me, thank goodness I put this on my American Express card.

This is one of the worst service companies I have used. Their men showed up 1.5 hours later than the given time, had no tools to use, worked extremely slow, and made our move go over the estimated time. One of the men was actually leaning around, not doing anything for a portion of the time. They are not "professional" movers. When I was finally able to contact someone in a management position, they said my opinion of their company was inaccurate, and that they would not consider my complaint as valid. If you want an efficient, professional moving company, DO NOT USE THIS ONE!

We are the "Movers Who Care". Why? Because we prioritize giving back to the community and exceeding our customers' expectations. Yeah right... I hired the franchise in New Orleans to load my trucks and was moving to Texas. They even gave me the number for a franchise in Texas to unload for me. The group in Texas did a great job, however, the New Orleans group was pathetic at best. I paid by the hour, as soon as they got there they presented me several forms to initial and sign so they could start loading. Nothing was explained just sign, sign, initial, initial, initial. I chose 2 men after doing a, lot of research. I was told they shrink wrap all the furniture before they load and are very careful. They arrived with no shrink wrap (they said) because their office was closed on Sunday. I had a lot of furniture pads (they only used a few of them). I constantly had to get on to them about being on their phones. At one point I told them I am paying them to work, not mess around on their phones. They didn't pack tightly at all. We I arrived in Texas and opened the truck, I was astonished at the lack of CARE in which my possessions were loaded. The2 men group who I hired to unload immediately called their supervisor to see the condition of the load. They started writing down all the damage but then stopped because just about everything was damaged. I called the New Orleans office and their excuse was that I told them (signed a form) stating the property would not me moved from the Louisiana location. We I called them, I told them I was MOVING... keep in mind, they gave me info for 2 men in Texas to unload... plus the devise they loaded was not a pod but a truck (with wheels). You would figure 2 men and a TRUCK would understand the purpose of a TRUCK. I spoke to Billy (franchise owner in New Orleans) and he kept saying they had ZERO liability. I spoke to customer care and send several pictures of the damages. Their response was it is up to the franchisee to address this. What is the purpose of having a corporate customer care department if they don't at least care enough to protect the reputation of the company. Billy did send me a check for $250. I explained this would even come close the fix may damages. His response was ÿou can either cash it or tëar it up. Obviously, at least corporate as well as New Orleans are not "the movers who care.

This company's employees stole my belongings and the owner Greg is not taking responsablity for his employees actions. Bruce, Tyrone and Josh were my movers. I spoke to the owner Greg several times and I filed a police report and he wants to send someone to my home from another office in my area to look thru my belongings, items / boxes just in case I misplaced them. Who does this? They first said they didn't see one item and I pushed the issue then he saiid oh yea we had it but not sure where they put it so I can look in the garage we may have put it there they weren't sure. So to appease me they said they would send me a check for the stolen item and when I contacted them about other items missing a whole BOX they avoid my calls with excuses and play phone tag. Greg insists his workers are HONEST and he believes them over me he said. I and my neighbor watched them put these items in their truck and now they have vanished! Duh... Really... And then I gave them a $20.00 tip each and you steal my belongings. I notified them 2 days later of the theft and to no avail 1 month later no success. I will file a report with the Better Business Bureau and I told the owner I would. As a customer I have done my part. As a businessman he should do the right thing to rectify the wrong his people have done to the customer. When you entrust your personal belongings to someone you don't expect them to blatantly seal fro you and your not supposed to notice. But since he is not willing to do so I am writing this post. If it happened to me i know it has happened to others and it will definitely happen again. I just want the owner to take responsibility and make things right.
The location was: 854 Kingswood Drive
Conway SC *******. I will NEVER refer Anyone to this company.