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Twinklens

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.

Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.

We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.


twinklens.com
KWAI CHEONG, New Territories
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Twinklens Reviews Summary

The company has cultivated a positive reputation for its product quality and timely customer service, with many customers praising the comfort and aesthetic appeal of the contact lenses. Fast shipping and attractive packaging are frequently highlighted as strengths, contributing to overall customer satisfaction. However, there are notable concerns regarding delivery delays, particularly for urgent orders, and inconsistencies in product quality, such as damaged lenses. Additionally, some customers expressed frustration over pricing discrepancies and packaging issues. Overall, while the company excels in product offerings and responsiveness, addressing shipping reliability and quality control could enhance customer experience further.

This summary is generated by AI, based on text from customer reviews

service
44
value
45
shipping
45
returns
31
quality
44
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1,033 reviews

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Colorado
1 review
0 helpful votes
Follow Skye X.
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Great experience!
October 31, 2022

Customer service was great and promptly answered questions prior to my order. The order arrived quickly and the contacts are perfect for my costumes.

Date of experience: October 31, 2022
Canada
2 reviews
0 helpful votes
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Great Quality
October 31, 2022

They delivered the product in a timely manner and the quality was as good as expected

Date of experience: October 31, 2022
Missouri
1 review
0 helpful votes
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Great product and quick shipping
October 31, 2022

Love these contacts, they were some of the most comfortable colored contacts I have ever ordered. Definitely will use Twinklens again

Date of experience: October 31, 2022
Illinois
1 review
0 helpful votes
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Buy them!
October 30, 2022

I don't usually write reviews but this was such a great experience I had to. I ordered 3 pairs of spooky contacts for Halloween and they shipped so quickly and looked amazing for a very reasonable price! Will definitely purchase from here again

Date of experience: October 30, 2022
Florida
1 review
0 helpful votes
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Nice
October 30, 2022

They Hurt a little to put on and slipped off, buy that's just normal for me cuz it's the first time I used contacts, over all they were amazing

Date of experience: October 29, 2022
Canada
1 review
0 helpful votes
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Good
October 30, 2022

It was a little difficult to put on, but it looks super real

Date of experience: October 29, 2022
Illinois
1 review
0 helpful votes
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Fast and Easy
October 30, 2022

It was very easy to find the contacts that I was looking for. There were so many options, so I ended up getting more than I wanted in the beginning. The contacts arrived pretty quick.

Date of experience: October 29, 2022
California
1 review
0 helpful votes
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Wrong color
October 29, 2022

Shopping here was easy but i received the wrong color for my contacts.

Date of experience: October 29, 2022
Florida
1 review
0 helpful votes
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Halloween
October 29, 2022

Good like normal contact glasses good quality I highly recommend it

Date of experience: October 29, 2022
New York
1 review
0 helpful votes
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Recommend
October 29, 2022
Updated review

I was a bit nervous, Price advertising issues, applied code but still equals other price but they arrived very fast & my son loves them, they look really good. Only thing is purchase of lens storage & solution is needed but I'm satisfied

Date of experience: October 29, 2022

Price advertising issues, applied code but still equals...
November 12, 2022
Previous review

Price advertising issues, applied code but still equals other price

Date of experience: October 12, 2022
New Hampshire
1 review
0 helpful votes
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Great!
October 29, 2022

Fast shipping! Awesome contacts for Halloween.
Thanks

Date of experience: October 29, 2022
New York
1 review
0 helpful votes
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First time
October 29, 2022

It was my first time ordering from here and it won't be my last

Date of experience: October 28, 2022
Maryland
1 review
0 helpful votes
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Great customer service
October 29, 2022

The USPS botched my delivery but Twinklens rescued the day and made sure I had my lens for the big Halloween party. Thanks!

Date of experience: October 28, 2022
Canada
1 review
0 helpful votes
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Great service!
October 28, 2022

It was super fast and the contacts are great! Would definitely purchase again

Date of experience: October 28, 2022
Canada
1 review
1 helpful vote
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Since I did not, I couldnt track my order and it gave me anxiety. I thought for a few days you might be a fraud.

Date of experience: October 28, 2022
Texas
1 review
0 helpful votes
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Happy
October 28, 2022

Shipping is fast love the price and contacts feels normal in my eyes so that's a plus for me

Date of experience: October 28, 2022
North Carolina
1 review
0 helpful votes
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Satisfied
October 27, 2022

Super fast and fixed my problem without any issues

Date of experience: October 27, 2022
Oklahoma
1 review
0 helpful votes
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! DO NOT ORDER FROM THEM!
November 26, 2022

I placed an order Oct 11th that should have been at my house by maybe the 18th. Its the 27th and they still haven't even shipped it out. I have contacted their support team and they are NOT helpful whatsoever and lied to me about where my package was. I reached out to USPS support and was told by them that Twinklens hasnt shipped out ANYTHING. Even after twinklens support told me it was "stuck in a warehouse, we're expediting the shipping". These people are sick liars. Dont order because you wont receive anything. And from other reviews i can see im not the only one.

Twinklens attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 27, 2022
Wisconsin
2 reviews
0 helpful votes
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Nice Contacts
October 27, 2022

Received pretty quickly and were what was expected.

Date of experience: October 27, 2022
Canada
1 review
0 helpful votes
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A bit slow but it got here!
October 27, 2022

Customer support was responsive and checked in on if my order actually arrived when it got to destination country. Overall happy with the service but you really have to plan months ahead to make sure you get the product in time.

Date of experience: October 27, 2022