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Twinklens

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.

Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.

We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.


twinklens.com
KWAI CHEONG, New Territories
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Twinklens Reviews Summary

The company has cultivated a positive reputation for its product quality and timely customer service, with many customers praising the comfort and aesthetic appeal of the contact lenses. Fast shipping and attractive packaging are frequently highlighted as strengths, contributing to overall customer satisfaction. However, there are notable concerns regarding delivery delays, particularly for urgent orders, and inconsistencies in product quality, such as damaged lenses. Additionally, some customers expressed frustration over pricing discrepancies and packaging issues. Overall, while the company excels in product offerings and responsiveness, addressing shipping reliability and quality control could enhance customer experience further.

This summary is generated by AI, based on text from customer reviews

service
44
value
45
shipping
45
returns
31
quality
44
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1,032 reviews

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North Carolina
1 review
0 helpful votes
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On time and work well
November 4, 2022

The contacts came when they were scheduled to come. They look and function exactly how they are described and they do not irritate the eye.

Date of experience: November 4, 2022
Massachusetts
1 review
0 helpful votes
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Perfect
November 4, 2022

Perfect and arrived fast and was able to wear for Halloween!

Date of experience: November 4, 2022
California
1 review
0 helpful votes
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Amazing!
November 4, 2022

Amazing experience! Arrived before expected and the quality was very good. The contacts were just what i needed and comfortable to wear for someone who does not wear them at all. 10/10

Date of experience: November 3, 2022
Washington
1 review
0 helpful votes
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Horrible
December 4, 2022

I purchased 3 pairs and 2 of them were not as described. All 3 pairs hurt my eyes, are not shaped right and are low quality. Do not recommend! Want a refund. Poor service.

Twinklens attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 3, 2022
Mississippi
1 review
0 helpful votes
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Perfect
November 4, 2022

Fast shipping and great service. Great selection. Recommend highly.

Date of experience: November 3, 2022
New York
1 review
0 helpful votes
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Gorgeous Colors
November 4, 2022

In love with my color lenses. I used one gray and one violet for Halloween, along with my makeup. Loved the look.

Date of experience: November 3, 2022
Puerto Rico
1 review
0 helpful votes
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Great storage packaging & awesome lenses. Arrived in a good amount of time

Date of experience: November 3, 2022
New York
1 review
0 helpful votes
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Beautiful lenses, for less!
November 3, 2022

I received my order in less time than I thought. I'm very happy! The lenses were well packed and very good quality! I'll be buying more VERY soon! I'm getting ALL colors!

Date of experience: November 3, 2022
Virginia
1 review
0 helpful votes
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Awesome
November 3, 2022

I ordered sharingan contacts for Halloween. They all came packaged well, arrived quick & at a great price. Thanks so much & I will def order from them again.

Date of experience: November 3, 2022
Texas
1 review
0 helpful votes
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My order came very quickly as expected.

Very happy with it.

Date of experience: November 3, 2022
Florida
1 review
0 helpful votes
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Pretty good
November 3, 2022

Cute but not comfortable tbh but worth the price esp since I last minute for Halloween also came in a week with free shipping

Date of experience: November 3, 2022
Texas
1 review
0 helpful votes
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Exactly as advertised. Wonderful
November 3, 2022

Easy to purchase, quick shipping, product was as advertised. Good experience.

Date of experience: November 3, 2022
Ohio
1 review
0 helpful votes
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Cool contacts
November 3, 2022

Got red ones to be a sith, cool af. Not too uncomfortable

Date of experience: November 2, 2022
Alaska
1 review
0 helpful votes
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Great
November 2, 2022

The contact lens were great. It would be nice to know ahead of ordering which ones come from the USA and which come from china just for estimating shipping times needed for items to arrive.

Date of experience: November 2, 2022
Minnesota
1 review
0 helpful votes
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Great experience
November 2, 2022

The lenses were delivered promptly and were of satisfactory quality. Happy with the purchase!

Date of experience: November 2, 2022
Nevada
1 review
0 helpful votes
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Fast!
November 2, 2022

Really nice contacts and fast shipping, right what I needed

Date of experience: November 2, 2022
Ohio
1 review
0 helpful votes
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Waited 3 in half weeks for them to arrive but finally came

Date of experience: November 2, 2022
Massachusetts
1 review
0 helpful votes
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Great!
November 2, 2022

Everything came as it should. Lenses were great! Would recommend

Date of experience: November 2, 2022
New York
1 review
0 helpful votes
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Beautiful contacts
November 2, 2022

My shopping Experience was amazing I love the contacts that was shown on the site

Date of experience: November 1, 2022
Minnesota
1 review
0 helpful votes
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Great product
November 1, 2022

I was nervous when I bought them mid October because I didn't think they would come in on time, but they came in within a week, and were amazing! Definitely had one of the coolest costumes at the party!

Date of experience: November 1, 2022