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Twinklens

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.

Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.

We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.


twinklens.com
KWAI CHEONG, New Territories
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Twinklens Reviews Summary

The company has cultivated a positive reputation for its product quality and timely customer service, with many customers praising the comfort and aesthetic appeal of the contact lenses. Fast shipping and attractive packaging are frequently highlighted as strengths, contributing to overall customer satisfaction. However, there are notable concerns regarding delivery delays, particularly for urgent orders, and inconsistencies in product quality, such as damaged lenses. Additionally, some customers expressed frustration over pricing discrepancies and packaging issues. Overall, while the company excels in product offerings and responsiveness, addressing shipping reliability and quality control could enhance customer experience further.

This summary is generated by AI, based on text from customer reviews

service
44
value
45
shipping
45
returns
31
quality
44
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1,033 reviews

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Utah
1 review
0 helpful votes
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Good
August 9, 2023

The contacts are pretty, just bigger than I had hoped.

Date of experience: August 9, 2023
Arkansas
1 review
0 helpful votes
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Sclera lens
August 9, 2023

Lenses I ordered (epic sclera) did not fit my eye properly and would crinkle and come out of my eye (and yes, I put them in correctly), but customer service promptly remedied the problem via refund. Overall pretty good service.

Date of experience: August 9, 2023
Ohio
1 review
1 helpful vote
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Awesome company!
August 1, 2023

Not only does Twinklens have a huge variety of vibrant colored contacts, but their customer service is top notch, & will quickly respond for any concerns or questions you may have. I currently own 7 pairs of Twinklens contacts, & they're the only brand I'll ever buy from.

Date of experience: August 1, 2023
Maryland
1 review
0 helpful votes
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Could not fit in my eye
August 30, 2023

The contacts I chose were simply too big for my eye, so I can't even use them. I'll have to figure out a way to cut them I guess? Shipping wasn't too bad but wasn't necessarily quick either. I wouldn't avoid the company in the future, but not ordering again anytime soon.

Date of experience: July 31, 2023
New York
1 review
0 helpful votes
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Your New Go-To For Costume Lens
July 31, 2023

Ordering from Twinklens has been extremely pleasant so far. There's always a sale going on so you almost never pay full price, which is extremely if you need two or more pairs, like me. Twinklens also has really good logistics, I can always track my order, and it gets shipped to me extremely fast.

Date of experience: July 30, 2023
Germany
1 review
0 helpful votes
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Really good packaging. However a little slow. Would buy again

Date of experience: July 30, 2023
Delaware
1 review
0 helpful votes
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Awesome quality sclera contacts!
July 30, 2023

Shipped in a timely matter and arrived sooner than the estimated delivery date. High quality contacts and came packaged with care. Kit came with a contact case, silicone pinches to grab the contacts, and a silicone plunger for removal, as well as a case for these accessories! Absolutely impressed!

Date of experience: July 30, 2023
Louisiana
1 review
0 helpful votes
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ABSOLUTELY LOVE IT!
July 30, 2023

I love them and I've ordered from here before because the products are amazing….

Date of experience: July 29, 2023
Wyoming
1 review
0 helpful votes
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Good quality
July 30, 2023

I have bought there products a few time now and they definitely have good quality. I enjoy that the contacts i have brought come with case. Especially the scolaras.
Really the only down side I expirance is that tracking is not accurate. But it did show up on the date they suggested.

Date of experience: July 29, 2023
Illinois
1 review
0 helpful votes
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Excellent
July 26, 2023

Lenses shipped and arrived fast. Love them, can't wait to order again!

Date of experience: July 26, 2023
Georgia
1 review
0 helpful votes
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Excellent contacts
July 26, 2023

Easy to follow site, top quality contacts, and absolutely thrilled with my purchase.

Date of experience: July 25, 2023
Illinois
1 review
0 helpful votes
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Halloween contacts
July 24, 2023

Super easy, great people! They're so sweet and actually care about your opinion! I love my contacts

Date of experience: July 24, 2023
Pennsylvania
1 review
0 helpful votes
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I bought this and it got stuck in transit for 2 weeks (possibly more because it's STILL in transit) there's another review on this same product saying it got stuck in transit too… they were nice about it and i got a refund but really upset because i was looking forward to things.

Date of experience: July 23, 2023
Tennessee
1 review
0 helpful votes
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Great bargain
July 21, 2023

Really cool colors and they don't cost a arm and a leg! My eyes are really dark and.they.still work wonderfully! I am getting more! Just love them

Date of experience: July 21, 2023
Oklahoma
1 review
0 helpful votes
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A one star
August 20, 2023

I have never received my order my package never came in mailbox

Date of experience: July 21, 2023
Arizona
1 review
0 helpful votes
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Great!
July 20, 2023

I've been using these lenses for a little bit now and I love LOVE LOVE them! They're so comfortable I barely notice them!

Date of experience: July 20, 2023
Colorado
1 review
1 helpful vote
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3 weeks for delivery!
August 16, 2023

I ordered 2 sets of contacts. 1 was from U.S. Warehouse, which states that delivery is only 2-6 days. I received all my order together and it took 3 weeks not 10-12 days. Other than that I'm just glad they came. Haven't tried on yet, but they look pretty good. I will let you know how they look.

Date of experience: July 17, 2023
GB
1 review
0 helpful votes
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Great product
July 17, 2023

This will really make my cosplay special. Thank you

Date of experience: July 17, 2023
Oregon
1 review
0 helpful votes
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Eh!
August 15, 2023

The product is awesome but takes forever to get delivered

Date of experience: July 16, 2023
Illinois
1 review
0 helpful votes
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Hard to use
July 15, 2023

The contacts kept caving in on itself and sticking to my fingers when I tried to put them in. Perhaps this is due to how thin they are. They're also not the most comfortable, but the discomfort was manageable for me.
Other than that, they looked great and I got a lot of attention from them!

Date of experience: July 15, 2023