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From the business
Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.
Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.
We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.
Twinklens Reviews Summary
The company has cultivated a positive reputation for its product quality and timely customer service, with many customers praising the comfort and aesthetic appeal of the contact lenses. Fast shipping and attractive packaging are frequently highlighted as strengths, contributing to overall customer satisfaction. However, there are notable concerns regarding delivery delays, particularly for urgent orders, and inconsistencies in product quality, such as damaged lenses. Additionally, some customers expressed frustration over pricing discrepancies and packaging issues. Overall, while the company excels in product offerings and responsiveness, addressing shipping reliability and quality control could enhance customer experience further.
This summary is generated by AI, based on text from customer reviews
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Great and comfortable contacts to get, only issue was fitment, i needed ones with a bit more curvature. Overall they are definitely worth it for sclera contacts
I love my lenses. They're so comfortable and they look natural for the most. I was stunned by the quality of these
I have had a little trouble using them but so far these are great as first contacts. I haven't had any issues at all with wear and they don't irritate my eyes at all! I would definitely buy another pair from here.
Normal shipping takes a little longer but customer service was great with my 1st order. No complaints with product quality at all. Will be a returning customer.
Received refund from faulty contact
Did not fit
Had some issues trying to return but after a few months was refunded
I am buying with this provider for more that 3 years. Good quality and excellent delivery time.
Love the contacts, can actually see well through them: the packaging is nice too.
Cat eye contacts move around and don't stay in place, all black contacts i could not see out of at all its was like wearing shades they give u when ur get ur eyes done. I love my white pair!
I did not know about the powers, I was so excited about getting contacts and I was a +3.00. Twinklens only has nonRx & negative power for nearsighted people.
Twinklens was kind enough to fix my order so that there was some kind of happiness for me in the middle of the disappointment.
Thank you. And I recommend them.
Amazing contacts just be sure to order them ahead of time. I'm definitely planning to buy them again :)
Made sure my package was delivered very nice respectful an attentive
Didn't have any problems shipping was fast. If I had one issue is with the contacts they are hard to see out of them.
I am overall pleased. I was wanting complete black out lenses for a truly blind experience. The lenses definitely shade your vision but they are not completely 'blacked out.' You'll still be able to see people and objects in a lit area. However, facial expressions and details of surroundings will be difficult to see.
Few months ago I ordered lenses and told them that I don't need them cause I ordered lenses too late. I'm still waiting for my money
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Ami,
We never asked for a return.
Your order was eligible for our "Try On Guarantee" promise and you could just request a refund without returning the contact lenses. Without further ado, we just issued a full refund, a total of US$21.60 should be posted to your original payment method in a couple of business days.
We double checked your order, the timeline unfolds as follows:
- On September 21st 2023: You placed the order.
- On September 22nd, 2023: We shipped your order.
- On October 10th, 2023: Your shipment was out for delivery.
- On October 11th, 2023: Your order was delivered.
It actually took 20 days, rather than a month as claimed, to have your order delivered. It was indeed longer than the normal 15-day shipping phase, though, due to Halloween delivery latency.
Thanks anyway for choosing twinklens in the first place, we'll keep improving our service.
Claire S.
Customer Success Manager
Twinklens