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Twinklens

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.

Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.

We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.


twinklens.com
KWAI CHEONG, New Territories
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Twinklens Reviews Summary

The company has cultivated a positive reputation for its product quality and timely customer service, with many customers praising the comfort and aesthetic appeal of the contact lenses. Fast shipping and attractive packaging are frequently highlighted as strengths, contributing to overall customer satisfaction. However, there are notable concerns regarding delivery delays, particularly for urgent orders, and inconsistencies in product quality, such as damaged lenses. Additionally, some customers expressed frustration over pricing discrepancies and packaging issues. Overall, while the company excels in product offerings and responsiveness, addressing shipping reliability and quality control could enhance customer experience further.

This summary is generated by AI, based on text from customer reviews

service
44
value
45
shipping
45
returns
31
quality
44
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1,032 reviews

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Georgia
1 review
0 helpful votes
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Fast prompt delivery
April 21, 2024

Very attentive staff when I had an issue. They responded promptly. The issue wasn't them it was my mail carrier.

Date of experience: April 11, 2024
California
1 review
0 helpful votes
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Quick and awesome!
April 20, 2024

Delivery was quick and the items are awesome! The colors are so vibrant and look good after in.

Date of experience: April 10, 2024
Missouri
1 review
0 helpful votes
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Colors not accurate.
April 17, 2024

Ordered turquoise to wear. I have blue eyes. Not a hint of turquoise to be seen - just made eyes dark. Couldnt even tell my eyes were blue anymore. I have had turquoise contacts in the past - they did change my eye color to green. These did not.

Twinklens attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 7, 2024
Georgia
1 review
0 helpful votes
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Partial order
April 16, 2024

I also ordered multiple color lenses for the amount of 70.00 and was never received.

Twinklens attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 6, 2024
Canada
1 review
0 helpful votes
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It's hard
April 15, 2024
Updated review

It's like they're bigger than my eyes, inwardly bending.

Date of experience: April 5, 2024

Easy and convenient for use ;)
March 24, 2024
Previous review

Easy and convenient for use ;)

Date of experience: March 14, 2024
Virginia
1 review
0 helpful votes
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Amazing
April 13, 2024

Would buy again, service was fast and prompt and item was as described

Date of experience: April 2, 2024
New York
1 review
0 helpful votes
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Twinklelens reached out to make sure I received my package and when they learned I didn't, they resent my package the next business day.

Date of experience: March 31, 2024
GB
1 review
0 helpful votes
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Quick and easy
April 9, 2024

Ordering was quick and easy, and the deals they offer are very appealing, I got big sclera lenses and normal colored contacts for a great price

Date of experience: March 30, 2024
Australia
1 review
0 helpful votes
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Good
April 4, 2024

Tuned up on time and in proper condition, packaging was nice and kept everything intact throughout shipping process.

Date of experience: March 24, 2024
Illinois
1 review
0 helpful votes
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Love my lenses!
March 31, 2024

Great quality and case. Bought them for a cosplay.

Date of experience: March 21, 2024
Texas
1 review
0 helpful votes
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Looks perfect
March 29, 2024

The contacts looks just like the picture just like I hoped they would

Date of experience: March 18, 2024
NL
1 review
0 helpful votes
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Fast and looks good
March 27, 2024

The site had plenty of discounts to use, making it very affordable. The delivery time was also much quicker than I'd expected. I love it!

Date of experience: March 17, 2024
Colorado
1 review
0 helpful votes
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Easy transaction, great product!
March 27, 2024

Customer service responded really fast when I inquired about an out of stock product and it was back in stock quickly. My ordering process was easy, the product shipped quickly and the quality is amazing. They are comfortable, look fantastic and I love them!

Date of experience: March 16, 2024
California
1 review
0 helpful votes
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I ordered a pair of snake sclera lenses, they were amazing in price, it took a little longer than expected to recieve tracking info, but shipping/tracking over all was fast and accurate! As soon as they got here, I unboxed and LOVED the fact they came with their own case, and ease of use contact handling tools. As soon as I put them in I was floored with how comfortable they were and they looked just as advertised.

Date of experience: March 10, 2024
Canada
1 review
0 helpful votes
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Perfect
March 8, 2024

Amazing product and fast shipping! I will definitely order from them again.

Date of experience: March 8, 2024
Ohio
1 review
0 helpful votes
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Heck of a job
March 7, 2024

Great speed in shipping very impressed and amazing prices

Date of experience: March 7, 2024
Sri Lanka
1 review
0 helpful votes
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Awesome
March 6, 2024

I bought so many lens from twinklens the quality was so premium and so good i suggest to use a transparent plastic for lens case because i bought a Sasuke EMS and it got stuck on the lid and it ripped off it was my mistake too but it wont happen if the case was see through

Date of experience: March 6, 2024
Missouri
1 review
0 helpful votes
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Exactly what I Ordered
March 3, 2024

A lot of times you get things ordered online, you don't really know what you're gonna get quality wise... These were SO worth it! The quality of the color of the lenses is soooo good! I've gotten many compliments on each pair I ordered! They're comfy for all day wear too... A++ guys!

Date of experience: March 3, 2024
Puerto Rico
1 review
0 helpful votes
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Exelent
March 2, 2024

Entrega llego antes de lo antisipado y es como se ve en la pagina

Date of experience: March 2, 2024
Iowa
1 review
0 helpful votes
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Fast but doesn't fit
March 12, 2024

Lenses came fast however they do not foot my eyeball.

Date of experience: March 2, 2024