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Twelve AM Co.
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Clothing & Apparel/Footwear/Shoes
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Twelve AM Co.
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These tips are generated by AI, based on customer reviews from the past year

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On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.

Twelve AM Co. Reviews Summary

Positive Highlights

  • The company offers a variety of affordable women's shoes and boots.
  • The company has been responsive to inquiries in the past.

Negative Highlights

  • Orders may contain wrong or defective items, such as two left shoes or broken zippers.
  • The company is often unresponsive to refund requests and customer inquiries.
  • Orders may arrive late or not at all, even with expedited shipping.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Lisa R.
Nov 23, 2025

I purchased a birthday gift for a friend and he'd shipped directly to her. I ordered one pair of green cozy slippers. However, she received two pairs of slippers, a zebra print and black pair. I have reached out twice via the chat to get this corrected but I haven't received a response. I have ordered in the past and contacted the company to make inquiries about products. Each time they were very responsive so this seems unusual. I am hoping that this will get resolved but at this moment I am very disappointed. I had planned to order more slippers as gifts this week so I'll need to rethink this plan.

Julie B.
Dec 15, 2025

For paying 140 for some boots I expect to get what I ordered right not two left shoes and the zippers don't work well i did a return request as soon as i received them and no response would not order again

Glorivette R.
Jan 3, 2026

I was so excited when I ordered these boots, first I paid for 1 day shipping which my boots arrived late then when I received the I took the right side out first which was perfect and beautiful and when I took the left side out the zipper would not go down! The I look at the cover of the box and on there was a message that the left boot zipper would not go down written on June 2025. So this tells me that the company accepted this return was aware that the boot was defected and still resold it forward. I'm so upset I don't want a store credit as there's nothing I want in the store or trust to get from you. I would like a full refund!

Naeema B.
Dec 22, 2025

I ordered my items and it was a hefty price. I never received order confirmation. Never received my order. I emailed to inquire and never received a response.

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Reviews that mention popular topics
STEPHANIE Y.
Florida
1 review
1 helpful vote
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Boots!
February 1, 2021

My snakeskin boots are everything! Everyone loves them. They are sturdy and extremely comfortable!

Date of experience: February 1, 2021
Nelle J.
North Carolina
1 review
0 helpful votes
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Mules are a no
December 1, 2020

Shoes are shaped and fitted weirdly. The front is flat and doesn't look good with any outfit

Date of experience: December 1, 2020
Tonya K.
Maryland
1 review
0 helpful votes
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In love
November 1, 2020

I love all my shoes by them and shipping is fast and nothing short of amazing! I get so many compliments on my shoes as well!

Date of experience: November 1, 2020
Brijuan C.
New York
1 review
1 helpful vote
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Nice Shoes
November 1, 2020

Cute shoes, fit well, fast shipping. Would purchase from this business again.

Date of experience: November 1, 2020
Keondra V.
Texas
1 review
0 helpful votes
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Very satisfied!
October 6, 2020

Fast shipping, great quality product and superb customer service. I loved that the owner sent a personable email after my purchase and on the second purchase, she personalized it to welcome my return. Those small things

Date of experience: October 5, 2020
Mika G.
North Carolina
1 review
1 helpful vote
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Cute & Comfy
October 5, 2020

Love my shoes! I'm still breaking them in since I don't wear heels often but they're very comfortable when I do wear them. Perfect height and it goes with anything in my closet.

Date of experience: October 5, 2020
Jayla T.
Texas
1 review
0 helpful votes
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My favorite shoe store!
October 1, 2020

Every single purchase I've made has been an amazing experience. The items are top quality and the service is always phenomenal!

Date of experience: October 1, 2020
Talana P.
North Carolina
1 review
0 helpful votes
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Happy Shoe Lover
October 1, 2020

I have made 5 purchases since covid hit this year! Truly a loyal customer. Looking forward to see what else is going to be on the site!

Date of experience: October 1, 2020
Amberr B.
California
1 review
0 helpful votes
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Love, Love, Love
September 4, 2020

Lately I been only buying shoes from Twelve AM Co. Because after my very first purchase I received an email from the owner which literally made me a returning customer great customer service...

Date of experience: September 4, 2020
Nekeisha T.
New York
1 review
0 helpful votes
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I love my shoe
August 1, 2020

They're beautiful and comfy and was definitely worth the wait!

Date of experience: August 1, 2020
Kat G.
Texas
1 review
0 helpful votes
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Poor service
June 9, 2020

Delivered the wrong shoes. Do not offer shoes in enough sizes. Customer service is not helpful with returns.

Date of experience: June 9, 2020
Denise K.
California
1 review
0 helpful votes
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Great Experience
June 1, 2020

My order came within three days! Shoes I ordered was as pictured and beautiful. Company sends emails throughout the whole shipment. I will definitely shop with this company again!

Date of experience: June 1, 2020
Fredline S.
New Hampshire
1 review
0 helpful votes
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Love My Shoes!
May 14, 2020

I absolutely love my shoes. It was my first time purchasing from the company. The quality of the shoes is great and they fit true to size. I can't wait to wear them!

Date of experience: May 13, 2020
Juanita C.
Illinois
1 review
1 helpful vote
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Ships fast, response quick! Product as pictured
April 30, 2020

Fast shipping, always response, very nice, product comfort and as pictured (4th order) still quality service every time.

Date of experience: April 29, 2020
Iana C.
California
1 review
1 helpful vote
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Awesome
April 1, 2020

I loved the service provided. I received email communication after I made my purchase and when my package was on the way. Not to mention my shoes are the bomb!

Date of experience: April 1, 2020
M P.
Pennsylvania
1 review
2 helpful votes
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Perfect!
April 1, 2020

The shoes I ordered arrived quickly and looked exactly as they were pictured online.

Date of experience: April 1, 2020
Ceoshay Y.
Virginia
1 review
1 helpful vote
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I love my shoes!
March 2, 2020

Great turn around time! The customer service was amazing and extremely helpful! My shoes are the perfect fit! Whoever they have working on the live chat on the site to help does a great job and feedback is extremely fast! I highly recommend everyone to order from here! I love my shoes!

Date of experience: March 2, 2020
Quan M.
Florida
1 review
1 helpful vote
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Quick
February 12, 2020

First time ordering, everything was a smooth sail. Very fast shipping as well!

Date of experience: February 12, 2020
Brock U.
New Jersey
2 reviews
1 helpful vote
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Very satisfied
January 4, 2020

The merchandise is amazing, I am more than satisfied with my purchase, the merchandise is quality.

Date of experience: January 3, 2020
Juliana Q.
Ohio
1 review
1 helpful vote
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Perfect
November 1, 2019

The owner was very nice and made sure she responded to all my inquiries I will be purchasing again. Excellent customer service

Date of experience: November 1, 2019
2 reviews are not recommended