Twelve AM Co.

I never received my boots. They kept telling me that there was a delay every 2 weeks for 3 months. I asked for a refund and they refused to issue one. I finally had to go through PayPal to receive a refund. DO NOT ORDER FROM THIS FRAUDULENT COMPANY!

Unprofessional and unapologetic.

Company sent tracking info before checking to see if they had the product in stock.

Once they figured out they didn't have the product they never canceled the order after I requested 1.

Still fighting for a return after a month.

I ordered boots on Christmas to wear to my sister's birthday party on January 16. I waited almost 3 weeks and reached out to company and was told they'll ship by end of that week, which was week of the party. I didn't get shoes and had to get different outfit. I reached out again and owner told me they'll ship by end of last week. Another lie. No shipment info, no email, nothing because their "shipment is still delayed" as I was told later, but never did they mention the shoes weren't in stock when I ordered them. It's been a month and I had to initiate a refund through PayPal. I saw online that some customers are also in this same predicament as me, and have been waiting since Thanksgiving. When things happen and they can't fulfill orders, a good company would not take the customer's money or refund it asap. But this company just keeps giving different false shipping expectations and keeps customers money. I think this company should be shut down, as I've researched this and it's been happening for years. I'm going to report this as high as I can go so maybe this can stop happening to others.

I purchased a pair of boots that ran very small. I'm a true size 7 and they fit like a size 6 in women's. I went on the website to return the boots and I selected the option to receive my refund in the original form of payment. Which was by credit card. The company gave me store credit which was not the option I selected. I sent an email regarding the company's error and they stated that the return policy has not been updated and that the only option for refunds is to get store credit. This was the company's fault for not having the correct information on their website.

Made my first purchase several months ago and I was so pleased! Love the brand, the aesthetic & the selections! Purchased the 'Elite' sandal/slide. Website is user friendly, customer service/response was fantastic and the product arrived in excellent condition! Leather is supple, shoe fit true to size and constructed very well/very durable - post card & satin dust bag were a great touch,. Pleased with my first purchase and will purchase again!