TuroReviews 70

I had a terrible experience with TURO.com. My wife and I made a reservation months in advance to take a JEEP to the Grand Canyon. We found out on our own the day before we left that the reservation had been cancelled two week prior due to some technicality with her license (She had used my driver's license but her email). ZERO notification or warning about this... Customer service was not helpful at that point, only offering to correct the account and license information but not replacing the vehicle rental or reservation. At this point there were only some very high-priced sports cars available for rental, to which the representative offered a $55 voucher for... lol The entire thing felt like a bait-n-switch con...

Would advise you to have a back-up rental with a traditional car service that you can cancel if TURO.com falls through. Very poor communication and customer service was not helpful. Very little acknowledgment or recourse with this company. We did manage to salvage our vacation with a last minute very high-priced traditional car rental company, because at that point TURO.com had pretty much left us out to dry.

HI,
I am guessing some of the reviews here may be posted by competitors. For example, once you're a member there is no way they would cancel your membership. Just throw that review out the window.
I just rented a tesla model 3 for a week. I really got the car, and it really was a tesla, and it was not really expensive. But there are things you do need to be aware of.
First, check the host ratings. Those are critical with any service like this. My host was OK but made a couple of gaffs. In the end I really enjoyed using the service. My host did not charge the car fully and he had recently changed his location and I got a little bit stuck. In the end he accommodated me on the return.

Here's where to beware: Watch the mileage limits. Mine was a "total mileage" limit of 600 miles. I had the car for many days so this did not make sense, but yet I got burned for $450 extra fees. That being said, If I had rented the Tesla from another person, my car would have cost me more (well over $100 a day; mine was less than $80 a day).

Some people are renting dream cars on this site- this is one way to drive a dream car! But in those cases the mileage limit may be really low. Remember to carefully review this and other things and you should do well if not better than using a rental service. For whatever reason, you can't rent a tesla on hertz, avis, or any other car rental company that I can find. You can do it on Turo and you can do it for a reasonable price.

So I figured this would be a great way to earn some passive income. What a wrong assumption.

I had issues with the crackpot they hooked me up with to enroll. Then I realized how scammy this place is. Just like Uber, where you cannot actually reach anyone to report any issues to. Thank goodness I figured this out before I pulled the plug on going forward. I can see the writing on the wall of how impossible it would be to resolve any issues. Hosts: Avoid!

I check Turo each time I rent a car hoping to find a deal or a unique car that meets my needs. In my area the car owners aren't serious about renting the cars out.

The cars cost more than the chains and they are a hassle to pick up. Most owners limit the mileage and have rules such as no eating in car. The car's owner may cancel the reservation.

For me it's not worth the hassle but if you want a unique car for a day Turo may be worth checking.

This is the worst company to ever deal with. I rented 3 times and each time was worse than the next. Just recently they confirmed a trip for me so I made all travel arrangements (I. E. non refundable hotel reservations) only to have them send an email overnight at 1 am to cancel the trip. They said my membership couldnt be approved. Mind you, I have rented 3 times from them with the same clean driving record, credit score and insurance several times this year. They gave me zero explanation and only communicate via text or email. Their telephone customer service is, of course, in the Philippines and they wont help you at all. They totally ruined my holiday travel plans and didnt even have the decency to explain why. Horrible disgusting cowards who slide serve nothing less than to go out of business. Too bad I Cant give lower than one star because they are truly rotten. DO NOT USE THIS SERVICE