TurkishAirlinesReviews 50

I bought 2 tickets from Turkish Airlines from their own websites but when I checked my credit card statement. There was a charges for Foreign Transaction Fees.
I saw amount in their websites in USD and I paid in USD so from where this foreign transaction amount came out? To check that I called up their customer care.
First of all the English Customer care speak is horrible, second they don't have any information how they work. In first call I asked for raising complaint in their website. So I did that.
Second call they expedite my complaint and told me to wait for a day or two. I waited for a week, now when I called back, second person in customer care says I am expediting your complaint and I should wait for another day or two. When I asked if I can talk to any senior people, the answer was weird and unexpected. They don't have any manager to talk with. First time I heard this answer in any customer care. I don't know how much more I need to wait. A day, month, year, decade, century or more than that? Because they don't care about business and they don't care about customer.

First and last time I am dealing with such airlines, I am never going to deal with them again in future. Re-grating myself for falling into this headache

Hope this review saves other getting into this trap.

The Turkish airline plane we took from JFK to Istanbul was old and not maintained. Many of the televisions kept freezing or didn't work at all, which makes the long trip more miserable. We couldn't communicate with the flight attendants because non of them knew how to speak English, and acted very rude. Seats were too tight, and uncomfortable for a 10 hour International flight.

I believe that above conditions, are not acceptable for even a short flight especially a long international flight.

I have a negative experience with them. My friend from Turkey wanted to change his flight and they allowed him to do this. He can not paid cash, so i give him my credit card. Turkish airlines charged not only for this flight, but also penalty for changing day flight, witch was not mentioned by them.

Second negative experience is Miles&Smiles business offer. It just don't work with cheap flights, you can collect miles only if you buy expensive flights. And this info you will not find in information brochure! I am disappointed, i spent a lot of time to create Miles&Smiles account and so on.

Service is nice, so i still give Turkish Airlines 3 stars.