TTDeyeReviews 294

TTD eye has great customer service! I was worried after reading reviews if i would her mt contacts in even less than 2 months which i did. I had wrote to them politely asking them for tracking numbers and they always kept me happy telling me to be patient. Some people must forget their company is in a different country so it might take long to receive your contacts but really be patient and nice because i reviewed 2 beautiful contact lenses from them today and i'm so happy! Also sent body glitter tattoos and a christmas card!

At first I was hesitant to buy from them, due to all the ( PROBABLY FAKE) reviews. First off the prices are amazing, please see for yourself before believing these fake reviews. Check the prices, and you will see how great they are. They have a variety of colors at great prices. ONE BIG issue is that the Post Office makes mistakes and then this company gets blamed, which is totally not fair in my opinion. DONT BLAME TTDEYE for mistakes of the UNITED STATES POST OFFICE. I am so happy with everything I bought from them.

Y pissed off. Besides the fact that it took 3 months for my queen grey contacts to come in, the first time I wear them, it scratches my kornia within a few hours of wear and I end up in the hospital with excruciating pain. I am currently wearing an eye patch on day number 3 still suffering from my injury. I do NOT reccomend this company. I have been wearing contacts for years and this is the first time I have experienced this. The contacts must be extremely cheap to have done this to my eyeball. I'm very upset and would want my money back but the customer service is just as crappy.

First off I made an order online and realized I didnt want it anymore the SAME day about ONE HOUR after ordering and they told me that "it's too late, we cant cancel orders once theyre made" which is such bull$#*!. I decided I would return the moment I got it, didnt even open the package. Worst mistake ever I should have just kept it because 5MONTHS LATER they claim they still "dont have it" its bull$#*! because my tracking shows it got to China and theyre always pretending like "nope we checked out mail and dont have it." they always start their stupid messages with "Hi dear" as though using this term of affection will make you forget how horrible their service is. Never ordering from them again so disappointed

They absolutely have the worst customer service. Will never order again (I had to post a review bc just thinking about it made me so agitated)

I ordered contacts beginning of Sept 2017. I wanted to get the contacts before my birthday (mid October) and surprise surprise, it never came. My tracking number said it was shipped out mid September and was like that til mid October. I decided to take action and contacted customer service in which they told me that there was a problem and they had to send the parcel back.

What I didn't understand was that why didn't the tracking number update its location saying it was returning back to China? (I'm in Canada btw). So for a month and half, I wasn't notify of this at all so obviously I'm going to be upset.

I requested a refund but they reassured that they would send my package on time so I had to open up a Paypal refund request since this company wasn't going to give me my money back. Even though they claimed to have resent my package, there was no proof that they did because the new tracking number didn't show anything, rather it was invalid. I messaged them about it again, and it took them almost A WEEK to respond back. (their replies take about 2-3 days which was hella annoying)

I repeatedly asked for a refund and they kept saying "don't worry" - LITERALLY LIKE THAT. And they also offered a 20% off discount for my next purchase. Honestly, why would I even buy from them again?

I did get my contacts about 3 weeks later but honestly this was not worth 3 months of waiting. The contacts were nice at first but after 3 months, it started to irritate my eyes and some parts were really blurry even though I've cleaned them.

I do not even wear these contacts every day (more like 2-3 months) and it's already deteriorating! This was not worth the headache AT ALL.

If anyone wants to see proof of how horrible their customer service is, just DM and I can send you the exchanging of our emails.

This site does not deserve the bad reviews it has. I ordered from them a bit ago and got my product and it is exactly what I wanted and came pretty quickly. The item ships from China so it does take about a week to get to the USA. I thought that my tracking number wasn't working because the package did not appear to be moving for awhile so I emailed TTDEYE. They responded the next day explaining that since it was coming from China I would not be able to track it until it got to the US. This turned out to be true, and I was able to track it after about 7 days. I appreciated the quick response and an actual explanation. Their customer service is good and the products are great quality, have already ordered from them again.

This company's customer service consists of copy and pasting pre-made messages once a day. When my item didn't arrive for 2 months they copy pasted the same "please wait dear" message to me everytime i asked where my package was and I want a refund for the service. The lenses they sent me was the cheapest quality I've ever seen and a brand called EyeWish... which is sold for $15 anywhere else and I paid over $20 for them. The lenses are so uncomfortable and HIDEOUS but it's ridiculous that I can't return it because I've opened it already. Save yourself from the cancer and order from a legit company. Also, when they're not copy pasting replies they messaged and said "what's your problem". 0/5 customer service non existent lool

Do not waste your money on this company... I bought contacts from TTdeye and before opening up the contacts I could see that the contacts were basically clear and I ordered Queen Gray. So before I even opened the contacts I contacted TTdeye telling them that I did not want the contacts any longer. They responded and asked me why? And I said just because simply I didn't want them. I decided after this response to send it back to the company HOWEVER the company purposely placed the WRONG return label on the package so it was sent somewhere else. After weeks and weeks of going back and forth with this company over email I never received my refund and now I no longer have the contacts or the money I spent on them... their response being "we will give you the return when we receive your package" but they placed the wrong address for the return label this doesn't make any sense... I am extremely disappointed and wish I would have never wasted my money on this company... I feel that customer satisfaction is not their priority and feel they don't respect their customers and were deceiving when placing a false return label with the wrong address on it. Do yourself a favor and order elsewhere. Do not believe the social media people who advertise these contact lenses they are sponsored and receive the contacts for free I am a real consumer who purchased these contacts and received the wrong contacts and never received my refund when I sent it to the RETURN ADDRESS TTDEYE PLACED ON THE BOX.