Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback, with some customers appreciating the vibrant color options and affordability of the contact lenses. However, a significant number of reviews highlight serious concerns regarding product quality, including discomfort and health risks associated with the lenses. Many customers report issues with order fulfillment, including incorrect prescriptions, delayed shipments, and inadequate customer service responses, often leading to frustration. The lack of effective communication and support during disputes, particularly regarding refunds, has negatively impacted the company's reputation, suggesting a need for improvements in customer service and product reliability.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I really love TTDEYE contact lenses. It fits me perfectly and no blurry visions at all. And they have lots of colors to choose from. Very smooth transaction as well. It came early as what I've expected.
I bought a pair a month ago and they're not bad at all. I was hesitant to buy from them at first because of the reviews but I can't help it everytime I see their website and the different colors they offer. So, finally I gave in and bought a pair of lemon blue colored contacts. No regrets, because the feel is so light and the color is so amazing on me. I really like it and will try other colors next time.
I purchased 6 pairs and an extra case. They came in about 2 weeks. Very nice package with some extra goodies like stickers and cute confetti glitter. The contacts came in disposable Liquid filled bubbles but they included hard plastic cases to put them in after wearing, I though that was nice. Customer service was very helpful when my tracking number didn't work, they sent me a new link with accurate tracking the day after I emailed them.
The white-out pair is hard to see out of, the white blocks your vision a little and the pairs with lighter rainbow colors are a little pixelated and see-through but for the price I'm overall happy with my purchase!
DO not order from this site. Your item will never be delivered. I am still waiting for mine for over 4 months now and callcenter sends auto
Replies that shipment is delayed.
I didn't believe the bad reviews before I bought but now it's been almost 5 months and I still haven't gotten my package. I did get my money back however which was nice and was told to keep the lenses "whenever they arrive" as a gesture of apology.
Bull$#*! company do not buy contacts took 4 months to arrive 3 pairs were sun baked onto the foil. Customer service has ignored me for a week then I make a public statement amd they reply right away twlli g me to dm them on Instagram. So I did right away and once again no response its been more then 48 h again
A genuine review from a buyer in the UK, came across the brand by advert on a social site, looked into it a little more as sounded to good to be true, placed an order for 6 pairs with 3 being FREE - yayy! Within 10 days received my order no issues, tried on first pair of 6 today and absolutely love them! I have been wearing contacts for about 20years now so know plenty about them and can say for what you are paying the fact that this company will go above and beyond to ensure everything is packaged so beautifully, cases are included and a few other little treats to put a smile on anyone's face is a real nice touch :) ... anyone who has had a bad experience in not receiving their order, should know and have the common sense to see that this is NOT because TTDEYE is a scam company so takes the money and then fails to deliver lol it's down to customs for whichever country the order is being delivered too. Customs sometimes have reason to hold or even destroy packages for whatever reason so just saying it is a risk but I received mine quicker than I imagined so got lucky I guess! Otherwise Alternative option is people pay a bit more and order from your own country of residence FFS I mean wouldn't that just be a lot easier and reassuring? If not take the risk, place the order, have faith and stay calm and like me when you do those 3 and then receive your package it's so much more exciting! But overall BRILLIANT PRICE, BRILLIANT COMPANY, BRILLIANT LENSES ;)
I placed an order online with ttdeye on the 7th of April of over $70. It's now the 18th of June and I still haven't received my order. I've tried contacting the company via email multiple times and they just keep responding with "shipping during the current epidemic state will increase waiting times", "please wait patiently". They've also asked me to go check in at the post office and to call customs as they can't track where my order is. I'm very pissed off.
There are a lot of negative comments regarding TTDeye but I still ordered a pair of contact lenses. I am so thankful that I bought 1 pair of contact lenses with them. I was able to receive my parcel on time. Thank you so much TTDeye will order again.
These reviews about people not receiving their contacts is TRUE. I've been waiting two months. I keep reaching out to TTDEYE but they keep saying be patient. When I checked tracking it says they been in California in the same spot for 15 days! This is unacceptable. They keep blaming it on covid-19, but I've ordered so much since March and have received EVERYTHING except these contacts. Thankfully I paid with paypal and they are working to get me my money back.
Well first I was afraid to place tje order after reading so many bad reviews, but I did it anyway. Its true, that the shipping was longer then I expected (around 35 days) but I also placed the order during COVID -19. The packacing was super cute, contening mirror, case for the lanses, tweezers and some kind of help stick (to put the lens in your eye). The lenses are super realistic looking and there is no "pixels" showing. The only problem I have is with the diameter. I was used to 14,5 mm, but these lenses have 14 mm. Its little mit not comfortable for me, but that is onto personal preference, I guess. Overall I would recommend if you dont mind longer shipping and smallwr diameter.
My second time to purchase in this store. I had never had an issue with the first purchase. So satisfied with their great contacts. The lenses arrived well-packaged and it comes with a classy case too. Thank you ttdeye!
This store was referred by a friend of mine and I am really satisfied with the lenses that I got, it's so comfortable to wear! The seller was very responsive too with my queries. The delivery was on time!
I don't agree with negative comments, the lenses were great! It's very comfy to wear and so natural looking. Will surely buy again!
At first, I had a second thought of buying it and doubtful about their packaging. But guess what! The package arrives as what I expected date and they wrap it with care. When I try to wear the contact lens it looks good on me and it doesn't hurt my eyes. It's a Great contact lens that I ever bought! Great product!
It's been awhile that i'm looking for a "Perfect" contact lens. Thanks to TTDEYE it came to the right time and perfectly fit to my outfit. I surely order again!
Hey! Been reading a lot of negative reviews about ttdeye but yeah sorry never had that. All the experiences I had of my ttdeye lenses are the best!
At first, I was really skeptic about buying because of some reviews I was seeing, but I'm glad I did because they really look good on me, sooooo love them! I bought the trinity green one. I want to try the twinkle brown one next time, they look so cool.
I never received the purchased items which were one pair of my clean blue contacts and a stupid case. $58.18 later when they claimed it was DELIVERED. Yea? To whom? Not me. I'm still looking for it. Instead of refunding the money they sent me in a wild goose chase to my nearest post office knowing it wouldn't be there because it was sent by a carrier called Bqc whoever they are. She also patronized me called ng me sweetheart and saying "thanks for the understanding!" I'm not understanding anything except that I've filed a claim with the bank to dispute this payment. Don't end up in my shoes this company is greedy and rude and into ripping off the customer.
Answer: Hi, we are sorry that we don't have contact with positive power. We only have contacts with negative numbers for people who are near-sighted and 0.00 for normal eyesight.
Answer: I'm afraid you can kiss your money goodbye my friend. I never even received my package, and even though I repeatedly requested a refund, they never addressed it. They offered to send me another package, or a discount code for me and my friends for my "next" order, but after a month of playing e-mail ping-pong, they never even acknowledged my request for a refund- just offered everything else instead. They will hold on to your money at all costs. I finally had to lodge a complaint with my credit card company to get the charges reversed.
Answer: Shenzhen, in southeastern China. It links Hong Kong to China's mainland.
Answer: I assume China. The "customer service" address is in China.
TTDeye Colored Contact Lenses! Wide Selection of Colors, Prescription and Categories! Cheap and High Coloring Index! 100% Authorized! Worldwide Free Shipping!

