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TTDeye Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the vibrant color options and affordability of the contact lenses. However, a significant number of reviews highlight serious concerns regarding product quality, including discomfort and health risks associated with the lenses. Many customers report issues with order fulfillment, including incorrect prescriptions, delayed shipments, and inadequate customer service responses, often leading to frustration. The lack of effective communication and support during disputes, particularly regarding refunds, has negatively impacted the company's reputation, suggesting a need for improvements in customer service and product reliability.
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TTDeye is amazing. I love all their collections One thing that they need work on is shipping their stuff a little faster but other than that I love the brand.
The person I talked to in customer service was very nice and helpful. Shipping was fast. Love the packaging, cute and valuable!
Honestly I've never heard of TTDeye before till today and honestly I love love love the colours that I seen. And the products awesome. I would love to try this.
I placed an order online with ttdeye in January of over $70. It's now the March 10 and I still haven't received my order. I've tried contacting the company via email multiple times and they just keep responding telling me my shippment is on the way. This is ridiculous, I have also asked for a refund and they have completely ignored my request. Ordering from this site is not worth the hassle.
I ordered prescription lenses and they sent ones out with no prescription. I asked for a refund as i couldn't wait another couple of weeks and they keep fobbing me off saying they'll send more. I've so far asked for a refund around 6 times now and they said they'd refund me $15! How about refund me the actual price i paid. They dont want to give me my refund. They have terrible customer service and i'm still waiting.So unprofessional!
Hi,
First of all, please accept our sincerest apologies for the mistake we made and the unpleasant experience brought you.
I have checked and found that the full refund was already made. It would be returned to the account you used to pay. You could pay attention to it.
Again, we are extremely apologetic for what you have experienced and sincerely hope to serve you better in the future.
I have such dark brown eyes it's hard to find colored lenses that give me a good realistic coverage while remaining comfortable. These are perfect! I'm obsessed.
I love TTDeye! Everything was perfect. The lenses are super soft and I can barely feel their existing. Going to only buy colored contacts from now on!
ColourPop is amazing. I love all their collections One thing that they need work on is shipping their stuff a little faster but other than that I love the brand.
There was the issue with receiving my parcel, but I found out it was not TTDeye's fault, nevertheless they offered to send me the refund and the customer service person was really helpful and understanding.
I received my order after a month and a half with no way of tracking and when I had asked them, they told me to wait patiently and check my neighbors and my postal service... (like... wow!) And when I did get it. They ran out of a color I really wanted and gave me a color I didn't want. Worst part is they gave me 4 of the same color that I didn't want because I had initially ordered 4 of the ones I did want. When I emailed them a couple of times they just told me to return it back and reorder it... so there goes another 3 months of waiting and waiting... now im stuck and their customer service reps don't care or even understand English maybe... just a terrible experience and really really rude company. There are better companies out there... buy from these scammers at your own risk...
Hi Farah!
Thanks for taking your precious time writing to us and we sincerely apologize for any inconvenience caused. We do really hope that the explanation below will clarify this issue.
Himalaya series contacts are so hot that many customers bought them every day. While the order is processed on a first come first serve basis. Thus, when we proceed to process your order, the Himalaya Grey lenses are out of stock. Although we try our best to maintain 100% accuracy with inventory, there are rare occasions where we experience an inventory error.
We try to get them from the factory and wait for them for several days. But the contacts still don't come. Due to this inconvenience, we proceed to email you to inform you about this matter and in hope that you can change to a different product regardless of the prices. But we receive no reply even though we hold this order for a few days more. Therefore, we send other contacts as a substitution as said in email in order that you could receive the parcel earlier. It is also the reason that you wait longer than the estimated time.
We value your business and we would like to retain you as a customer, so we have emailed you for further assistance and looking forward to your reply.
Best wishes!
I'd say the quality of the contacts are 10/10, pretty range of colours and sometimes has generous sales. However the tracking site that they link you almost never loads so I won't know what's going on with my order and it's very frustrating. After spending a lot of money on their products, you'd want updates on your order right?
Hi Helen,
Thank you so much for your support!
Regarding the tracking, yes, it's a little complicated. The tracking info is updated less when you choose the carrier that 17track recommends when tracking it. However, it could show more detailed information when choosing the carrier who is cooperated with us directly.
Please feel free to contact our customer service for help whenever you are worried about your order.
Thank you for the feedback and apologize for the inconvenience caused to you.
Listen guys do not believe the bad reviews you are reading on here they are FAKE. This company is NOT a scam company and they did send my package but, it took 21days from the day I ordered. With all the negative reviews I was afraid I had been scammed. Turns out the contacts are GREAT AND I REALLY LOVE THEM!
Thank you so much for the review!
I have dark brown eyes and as advertised on Instagram and adds the contacts are strong enough to cover the dark eyes and change the color, mine did not! I ordered 3 pairs of color contacts they did not change my eye color at all! When I reached out to customer service I was told they don't refund opened products when I explained to her the products have to be tried on to see if they work she refused to give refund or Instore credit. Total waste of money if you have dark eyes!
I ordered from TTDeye around lately July. It is now freaking December and I have never received my contacts. I've talked to their customer service numerous times and they just kept telling me that they'll figure it out, but the tracking kept saying it was stuck in a city. I have no clue where they are or what happened. They might've gotten lost. I requested a refund and they refused to give me one. Worst company ever. I recommend never buying from them. Their contacts are also not considered safe.
So I spent 100 in contacts that I never got, the company they use to distribute their products is a scam and I practically got robbed I urgently suggests you to look somewhere else for contacts!
The contacts arrived fairly early and they were great for a month but after that my eyes got red, they swelled up and i was in so much pain even days after not wearing the contacts even though they were supposed to last a year but didnt even make it through a month. And now if i try again even after cleaning them properly they feel like sandpaper in my eye. Theyre pretty but not worth losing your eyes.
At first I was sceptical because of all the negative reviews left. But with Halloween approaching I finally caved and decided to order 4 contacts they took about a month to ship which is completely understandable with COVID-19 going on. And when I finally receive them they were absolutely beautiful easy to put in and didn't hurt my eyes. The colours are vibrant and packaging is beautiful. They give you mini tattoos and stickers and glitter and when I reached out to the company asking why my package was taking so long they were so so kind to me. I really recommend!
I've been waiting for my package for 2 months and I still haven't received my order. They will not refund me my money. Please don't shop with this company. They are horrible! The customer service is horrible!
From the business
TTDeye Colored Contact Lenses! Wide Selection of Colors, Prescription and Categories! Cheap and High Coloring Index! 100% Authorized! Worldwide Free Shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
First of all, we would like to sincerely apologize to you for any inconvenience that may have caused.
Please be informed that the shipping time is different according to the destination. In our attempt to serve you better and retain you as one of our valuable customers, may we have your order number? We will help you.
Again, we are extremely apologetic for what you have experienced and sincerely hope to serve you better in the future. Looking forward to your response.