TTDeyeReviews 294

I was so doubtful at first but still proceeded on having a pair. So thankful here that I followed my gut feeling. Suuuuppppeeerrr love the ttdeye pair I just have!

They have lost 2 of my packages and refuse to communicate or compensate me for these missing package even though I have sent numerous emails to the company.

As you can see by the reviews here, THE ONLY PEOPLE LEAVING POSITIVE REVIEWS, SEEM TO BE FIRST TIME BUYERS WHO DON'T REALIZE THAT THIS PLACE IS TERRIBLE.

I've worn lenses since I was 16 and colored ones since they were first a thing, way back when. With TTDeye, you are lucky if you EVER get your lenses, and if you do not, don't count on a refund. I fell for them not once, but I am embarrassed to say, twice. I actually cried the second time out of sheer frustration.

If you choose not to listen and purchase here anyway, please be sure to come back and leave a review for others who may or may not listen. I didn't listen, and now I want to save others the same frustration I feel.

I bought 3 pairs of contacts. Took almost a month to get them which I don't mind. What I do mind is the blurry, painful, unable to see clear lenses. Not only are my contacts prescription, but I can't see with either of them. The contacts look nice on you tube, online and in person. This was my second attempt ordering and I got the same results, painful uncomfortable contacts. I felt pretty disappointed because I like the gray contacts. I got the Egypt brown, Pearl Gray, Queen Blue.

I ordered the TTDeye Pearl Grey Colored Contact Lenses with prescription and they arrived in 11 days, so I don't have any complains on that subject. I liked how they looked on me (I have brown eyes), however, when I put the lenses I instantly noticed a foggy effect and then I wore them like 5/6 hours and they were SO uncomfortable! My eyes got really dry and red and I got a huge headache (and I wear lenses since I'm young). I just wanted to get home and take them off. It feels like my eyes "can't breathe". I'm very disappointedI don't recommend, they can damage your eyes.

Garbage company. Garbage customer service.
Problem 1: placed the order on September 20th and it still hadn't shipped 10 days later.
Problem 2: Customer service only responded about once per day, or only when I sent more than 1 email when communicating to figure out how to resolve problem 1.
Problem 3: I then get an email stating one of the products I ordered is now out of stock. Of course, it wasn't out of stock two weeks prior when I originally placed the order.
Problem 4: Now, because of the aforementioned problems, I'm in a time crunch to ensure this order arrives before October 26th and tell the customer service rep to just send the order as is so that it will arrive before that date.
Problem 5: After not hearing from customer service for 4 days they finally respond saying they can't control how long shipping takes and cant ensure the order gets here in time. Even though the sole reason it isn't going to arrive on time is due to their mess ups. There is no reason they wouldn't be able to do rush delivery to remedy this whole situation. So, I've now told the customer service rep to either rush deliver the order or cancel and refund it. I have yet to see how they respond to this latest communication.

Also, just as an extra tidbit of information, the customer service rep I've been dealing with goes by Meredith.

I ordered $100CAD worth of their items on their website on May 18,2019 and almost 20 days later I checked the package if it is even on it's way but then I found out that it was sent back to them due to the package broke or something. I decided to contact this page and ask what's up with my order and they replied that it was returned to them because of the liquid and gave me another tracking number to track my order. I was already frustrated then I asked when should I expect my order to arrive. They replied, that I have to wait another 10-20 days for my order! What an awful customer service that this website have. It wasn't my fault that the item broke that they can't even send me the new package ASAP. I don't recommend this seller and I will never ordering anything from you guys ever again!

I am a totally contacts lover, and i used a lot of contacts, i know this brand through instagram, an influencer i followed recommend this and i try, in fact, its just so good, i feel comfortable even when it still in delivery, i get the parcel for 10 days and the customer service track the delivery for me on time and notice me to check the post. They are more comfortable than any other contacts i wore before, it's edge design and water content, especially its weight is very light, anyway, i strongly recommend this brand to you guys, BTW, you can use the code i used, there is a extra 10% discount: renjie.

Have to say great customer service in ttdeye. I ordered one pair of crystal ball yellow green last year and I like it very much. I purchase again this year for the same crystal ball, however i founded the color is a little difference these 2 pairs, i contact their service,
They said this the new I bought is crystal ball yellow green II while last year I ordered was crystal ball yellow green, these are a little different, and if I want, I will add $10 and they will send me the crystal ball yellow-green, I really like it, so I pay $10, I though perfect,
Meaning I only pay for a little for shipping and I got one pair of contacts, happy and
Ttdeye's crystal ball is really good, like so much