TSI ShippingReviews 1,268

I am very dissatisfied with the service provided by Transit Systems. It was picked up on time, and then, no communication. I had chosen White Glove service. No information on when it was picked up (my renter called me from my rental property where it was picked up from to inform me). Then I called TS a week later, besides emailing them to learn what was going on. A rep wrote to me telling me that they will update me. Thereafter they gave me a tentative date, which was 7 days from that day. 10 days later, still no news. Called up again, and then was told that it would arrive another 10 days later. And then I found they had my phone number wrong. Of course the lady told me they will immediately inform the transport people.

Next 10 days, no news. The delivery guys arrived at my door step today afternoon (20th Aug 2015) unannounced. The number they had was wrong and was never rectified.

And the refrigerator was damaged. There are numerous tennis ball size dents all over.

Not a happy customer.

My customer service contact, Susan, was incredibly empathetic, warm and helpful during our interactions. She went above and beyond on more than one occassion to help us resolve the issues that invariably arise when you're moving a family of four across the country. I felt she actually cared as much about our move as I did, and was genuinely concerned not only about our belongings, but about our success and well being. Because of that, I cannot recommend Transit Systems highly enough.

Movers were completely unprepared for the move due to a COMPLETE lack of communication from transit systems. They were supposed to disassemble the unit, move it out and reassemble it at the destination. They said they were not informed of this and could not do it. We were forced to move the entire unit in one piece which was back-breaking and dangerous. This was the farthest thing from "white glove service" I could have imagined. I would never use this company again.

I was totally amazed with the money I saved by using Transit Systems. I was originally going to fly across the country, rent a U-Haul and drive back with the furniture I was purchasing from my brother. I went through the process of obtaining a quote on-line from Transit Systems to pick up the furniture for me and deliver it - it was fast and easy. I spoke to Brian on the phone and he saved me an additional $100 dollars. Thank you, Brian and Transit System for this so easy and way less expensive that if I had done it myself.