On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
TSI Shipping Reviews Summary
TSI Shipping has a rating of 4.1 stars from 1,268 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TSI Shipping most frequently mention customer service, transit systems and white glove. TSI Shipping ranks 4th among Shipping sites.
Instant Feedback
We monitor reviews for authenticity
Very poor communication. The driver picking up my load complained the whole time, also did not call me prior to pick up as requested so I could be at the storage unit. It was a four window for pick up and I was not going to sit at the storage unit for 4 hours. Then on the delivery, I had been called the night before and was given the impression he would deliver in the morning and after various calls during the day to get a time he didn't show up until almost 5:30. He had to call for directions since he apparently didn't have GPS. I had added additional boxes and understood there could be an additional charge. I had left a message for Eddie who had arranged the move, he never called back. Before the delivery I talked to no less than 3 different people who told me there was no additional charge. On 9/24 I spoke to customer service because I wanted to make the additional payment if there was one and was told no payment due. Then a week after the items were delivered I get an email from Eddie saying he was charging my credit card. No advance warning, no phone call to tell me and this was a week after the move was completed. I've never heard of a moving company delivering without being paid in full. I called Eddie on 10/2 for an explanation, he said he was looking into and haven't heard back. Very poor customer service!
They responded quickly with a quote that was reasonable, but unfortunately more then my item was worth.
I'll be sure to keep them bookmarked for future moves.
Communication with this company is top notch. They keep the customer informed every step of the way. Brian Mitchell knows his job and is very customer orientated. Good company employees.
Great Service; Easy Access; Wonderful Customer Service; Competitive Rates!
They were great, pleasant and very informative. Put my mind at ease about shipping valuables
I have had a difficult time receiving an accurate quote from the customer service representative despite several attempts to do so by contacting him through email.
Carol Tract is handling my return shipment with great professionalism. I would definitely continue to use TSI in the future
I asked for a freight cost quote and received immediate responses and a secure quote soon afterward. Excellent service.
It all sounds good, if I can get a good price I may want to add items. Thanks!
Great service.
Used before and they were great so using them for shipment back.
My experience thus far has been outstanding, everyone has been professional, very nice, and the process has been extremely easy. Also, your prices are great compared to other companies I called before making a final decision. Lastly, thank you for offering white glove service, this is very important to the clients I work with.
Customer service was excellent for setting up the pickup of the furniture piece. Friendly individuals handling the calls. Have not yet had the pickup and delivery part done yet but if that is as efficient the setup i will be very happy.
Terms and condition are the exact opposite of what I purchased. After multiple phone calls the issue is not resolved. Transit Systems then lied to my sister, trying to trick her into releasing my property, saying I had accepted the terms and conditions when I had not.
So far, it's been just fine. Haven't received my quote yet. Website is easy to navigate and easy to use. Thanks. Hope we can do business.
Good experience. Tom Tract very helpful in getting information to me. Thanks
Very polite
Requisite information, such as clock prepatation required to be done separately from Transit Systems, was not forthcoming on website or in initial contractual discussions. This added a lot of stress to the experience.
Well the truck was trying to come to my house a day before the dispatch er said. No knowledge of that. Then the dispatch says they can't make it down my street because they are in a 53 ft trailer. Turns out, when I finaly got to the freight company, they said no we do not use 53 ft. Trailers, we use pup trailers. Therefor he could have gotton to my house. I had to load a very heavy sterns and foster king into my truck and drive to them. It took over 2 hours because of traffic.
This was a total mess.
The staff was personable. Questions were answered immediately. Pick-up and delivery was at the scheduled time.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members