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TSI Shipping Reviews Summary
TSI Shipping has a rating of 4.1 stars from 1,268 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TSI Shipping most frequently mention customer service, transit systems and white glove. TSI Shipping ranks 4th among Shipping sites.
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Great company second time in the past two years I have used your services.
My stuff arrived on time and in good shape.
HOWEVER
I was extremely livid when 20 minutes before the truck arrived I learned that a freight company was picking up my stuff. That was never, ever communicated to me. So I had to move all the boxes myself to the sidewalk which resulted in me pulling my back.
For drop off similar situation in which the freight company was just going to drop off the stuff in my new driveway. Luckily, the company was nice enough to bring it into the garage.
You can not advertise yourself as a moving company and never communicate that you broker freight companies for pick up and deliveries. As a moving company I expected staff to help pick up and deliver the boxes - truly door to door.
This was a very professional and painless transaction. Kudos!
My sales person Tom Tract was very personable and informative. I liked his straightforward explanation of information needed, but at the same time very friendly, which is so important when it comes to customer service.
Sincerely,
Karen Krohn
You are higher than my other quote by twice as much
It took exactly 5 minutes to schedule our pick-up and delivery. Tom was super friendly and efficient. I'm impressed.
The response to my quote request was quick and easy to understand. The individual that I dealt with, Cullen Lefchak, was pleasant, polite and very knowledgeable. His explanation of of the services, charges and insurance was clear and easy to understand. Your company is very responsive and very customer focused.
Was thrilled someone could meet our needs so quickly and professionally.
Great service and attention to detail. The process has been straightforward and hassle-free.
Everything went smoothly and was cheaper than I thought it would be. Thank you.
That was my second time using TSI service. This time the carrier was XPO Logistics. Everything was on time but I was really disappointed when I received my items. The boxes were in a really bad conditions and my most important wood item was broken - one of the legs missing. I received a $2 cargo claim amount for damage which costs $300. I had no insurance!
I would recommend TSI but only if the carrier is Plycon Transportation Group, otherwise if you have no insurance you will ended up just like me! Unfortunately for now I am not going to use TSI service!
I spoke to delightful lady named Carol and she made this whole thing SO easy. I was very impressed with how smooth it went. I have never shipped anything before and I was expecting a BIG hassle, but it was great! Get back to you when item is delivered...stand by!
Great working with this company. Very friendly and knowledgeable people. I highly recomend it.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members